Modification History
The release details of this endorsed unit of competency set are in the table below. The latest information is at the top.
Release |
Comments |
1 |
New unit. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to communicate with others in a sport environment. It involves developing relationships, selecting appropriate communication strategies for different people and negotiating with support personnel and others. It also includes dealing with conflict and disputes and underpins effective performance in the sport environment.
Application of the Unit
This unit describes a key function for all people who require essential communication skills to support their role in sport activities. This unit applies to individuals who undertake a variety of roles in any sport such as officials, coaches and administrators.
Licensing/Regulatory Information
No licensing, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Develop effective working relationships. |
1.1 Identify own responsibilities and duties in relation to others and undertake activities in a manner that promotes cooperation and good relationships. 1.2 Practise high standards of personal presentation according to organisational guidelines and specific requirements for particular duties or situations. 1.3 Seek assistance from colleagues when required to fulfil responsibilities and duties. 1.4 Offer assistance to colleagues when required. 1.5 Encourage, acknowledge and act upon constructive feedback provided by others. |
2. Use a range of communication mechanisms. |
2.1 Conduct communication with others in a polite, professional and friendly manner. 2.2 Use language and tone appropriate to a given situation in both written and spoken communication. 2.3 Use appropriate non-verbal communication in all situations. 2.4 Show sensitivity to cultural and social differences . 2.5 Use active listening and questioning to facilitate effective two-way communication. 2.6 Select appropriate medium of communication for the particular audience, purpose and situation, taking into consideration characteristics of each medium and relevant factors involved. |
3. Deal with issues and problems that arise. |
3.1 Respect differences in personal values and beliefs and their importance in the development of relationships. 3.2 Identify any linguistic and cultural differences in communication styles and respond appropriately. 3.3 Identify potential problems and conflict likely to be encountered in the sport environment and devise strategies to deal with these issues. 3.4 Seek assistance from others when issues, problems and conflict arise and suggest possible ways of dealing with them or refer them to relevant others. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure application of legal and ethical coaching practices as they relate to the individual’s current or intended sport. Assessment must also ensure access to:
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Method of assessment |
A range of assessment methods should be used to assess the practical skills and knowledge required to communicate effectively with others. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included. |
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Sources of information may include: |
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Responsibilities and duties may include: |
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Others may include: |
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Personal presentation may include: |
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Feedback may include: |
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Communication may include: |
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Non-verbal communication may include: |
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Cultural and social differences may include: |
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Medium of communication may include: |
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Issues and problems may include: |
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Unit Sector(s)
Sport
Competency Field
Sport Development