Modification History
Not Applicable
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to identify clients' general fitness requirements though the use of a screening form and advise clients on appropriate fitness facilities and services.
Application of the Unit
This unit applies to front-of-house customer service staff who are exercise instructors and who work in facilities that provide a range of exercise programs such as aqua, group or gym based to general populations including older clients and children who present with no major health conditions. This unit is applicable to those working in fitness venues, gyms or other exercise environments.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Nil
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Identify general client fitness requirements. |
1.1. Identify general client fitness requirements 1.2. Identify and assess client requirements and expectations according to organisational policies and procedures . 1.3. Explain available services and facilities relevant to the client's requirements and expectations. 1.4. Greet client in a friendly and courteous manner |
2. Advise client on the benefits of fitness appraisal and exercise prescription. |
2.1. Explain the benefits of fitness activities relevant to the needs of the client. 2.2. Advise the client of the benefits of fitness appraisals and exercise programs. 2.3. Advise the client on specific fitness activities to meet identified needs. |
3. Administer and process a health screening questionnaire. |
3.1. Briefly explain the purpose of a pre-exercise health- screening questionnaire to the client. 3.2. Provide and administer an industry standard health screening questionnaire to the client according to organisational policies and procedures. 3.3. Review the questionnaire in consultation with the client and clarify screening information provided as required. 3.4. Refer the client to appropriate personnel for further appraisal as required. 3.5. Provide information to the client on the selected exercise program. 3.6. Process or file the screening questionnaire according to organisational policies and procedures. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure the provision of orientation to multiple clients with a range of fitness goals and expectations to demonstrate consistency of performance. Assessment must also ensure access to:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Client may include: |
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Requirements and expectations may include: |
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Organisational policies and procedures may include: |
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Services and facilities may include: |
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Benefits may include: |
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Purpose may include: |
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Screening information must include: |
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Appropriate personnel may include: |
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Unit Sector(s)
Fitness
Competency Field
Fitness