Modification History
Not Applicable
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to develop and maintain an effective relationship with key stakeholders who contribute to and influence the delivery of sport and recreation services.
Application of the Unit
This unit applies to those working autonomously in a sport and recreation environment. This can include managers or program and recreation coordinators in recreation centres and facilities.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Nil
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes of a Unit of Competency. |
Performance Criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge section and the Range Statement. Assessment of performance is to be consistent with the Evidence Guide. |
1. Identify the role and function of key stakeholders. |
1.1. Identify key stakeholders in the sport and recreation sector. 1.2. Access information on and analyse the roles and functions of key stakeholders in the sport and recreation sector. 1.3. Identify key stakeholders and personnel who impact on the organisation. 1.4. Identify decision-making processes within key stakeholder organisations and their impact on the sport and recreation organisation. 1.5. Research what information and resources are available from key stakeholder personnel. |
2. Develop and implement strategies to promote effective working relationships with stakeholders. |
2.1. Develop organisational strategies to facilitate an effective rapport with stakeholders. 2.2. Communicate with stakeholders to establish their needs according to organisational policies and procedures . 2.3. Adopt communication approaches which are appropriate to the needs of stakeholders. 2.4. Implement organisational strategies in interactions with stakeholders according to organisational policies and procedures. 2.5. Maintain working relationships with stakeholders according to organisational policies and procedures. |
3. Evaluate relationships with stakeholders. |
3.1. Assess organisational strategies in developing effective working relationships with stakeholders according to organisational policies and procedures. 3.2. Make modifications to strategies in consultation with key organisational and stakeholder personnel. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure participation in multiple interactions with a range of key stakeholders to demonstrate competency and consistency of performance. Assessment must also ensure access to:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Key stakeholders may include: |
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Roles and functions may include: |
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Information and resources may include: |
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Organisational strategies may include: |
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Organisational policies and procedures may include: |
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Unit Sector(s)
Community Recreation
Competency Field
Community Recreation Development