Qualification details

SIS20110 - Certificate II in Community Activities (Release 3)


Usage recommendation:
Is superseded by and equivalent to SIS20113 - Certificate II in Community ActivitiesIntent of the qualification remains unchanged. HLTFA301C Apply first aid replaced with HLTAID003 Provide first aid in the core. 13/Dec/2013
Supersedes and is equivalent to SRC20206 - Certificate II in Community Recreation 06/Jun/2011

Release Status:
ReleaseRelease date
3 (this release) 06/Mar/2013
(View details for release 2) 28/Nov/2011
(View details for release 1) 07/Jun/2011

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
ICAICT203A - Operate application software packagesOperate application software packagesElective
SISXCAI102A - Assist in preparing and conducting sport and recreation sessionsAssist in preparing and conducting sport and recreation sessionsCore
SISXEMR201A - Respond to emergency situationsRespond to emergency situationsCore
SIRXCLM101 - Organise and maintain work areasOrganise and maintain work areasElective
SISXIND101A - Work effectively in sport and recreation environmentsWork effectively in sport and recreation environmentsCore
BSBSUS201A - Participate in environmentally sustainable work practicesParticipate in environmentally sustainable work practicesCore
SIRXSLS201 - Sell products and servicesSell products and servicesElective
SITXCCS101 - Provide information and assistanceProvide information and assistanceElective
SISXCAI101A - Provide equipment for activitiesProvide equipment for activitiesElective
SISCAQU201A - Monitor pool water qualityMonitor pool water qualityElective
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SchemeCodeClassification value
ANZSCO Identifier 541211 Inquiry Clerk 
ASCO (occupation type) Identifier 6191-11 Inquiry Clerk 
ASCED Qualification/Course Field of Education Identifier 0921 Sport And Recreation 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Recreational Sport 
Taxonomy - Occupation N/A Community Recreation Activity Assistant,Aquatic Leisure Centre Assistant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 541211 Inquiry Clerk 18/Nov/2011 
ASCO (occupation type) Identifier 6191-11 Inquiry Clerk 18/Nov/2011 
ASCED Qualification/Course Field of Education Identifier 0921 Sport And Recreation 18/Nov/2011 
Qualification/Course Level of Education Identifier 521 Certificate II 07/Jun/2011 
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Modification History

The release details of this qualification are in the table below. The latest information is at the top.




Editorial updates.

Updated units.


This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions with a focus on customer contact such as assisting with the conduct of recreation activities, and facility maintenance and operations. Work may be undertaken as part of a team and would be performed under supervision. Work would be undertaken in locations such as community recreation centres or facilities, indoor recreation facilities and leisure and aquatic centres.

Job Roles 

The following are indicative job roles for this qualification:

  • activity assistant
  • customer service assistant

Pathways Information

This qualification is suitable for an Australian Apprenticeship pathway and for VET in Schools delivery.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary


The following table contains a summary of the employability skills required by the sport and recreation industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :


Communicating with clients and colleagues to determine and interpret their specific requirements; understanding verbal and written information on community recreation products and services; completing maintenance documentation; preparing accurate records of client details; interpreting and carrying out verbal instructions from other employees.


Working as a skilled team member, receiving instructions and understanding own role in assisting in preparing and conducting community recreation activities; supporting other team members to provide quality sport and recreation experiences for clients; recognising and adapting appropriately to cultural and language differences.


Identifying hazards and risks that may arise during community recreation activities; responding to emergency situations within scope of responsibility; clarifying the extent of, and resolving problems through negotiating with clients in a sensitive and culturally appropriate manner; taking responsibility for seeking assistance from colleagues to resolve issues; dealing with delays and equipment breakdowns; adhering to organisation policies and procedures to guide solutions to problems.

Initiative and enterprise

Adjusting work procedures to differences in equipment, activities and facilities; taking correct action and following established procedures on discovery of an actual or potential emergency, security or safety hazard; reflecting on own performance for improvement.

Planning and organising

Collecting and recording information to assist with the efficient planning and delivery of community recreation activities; setting work priorities and scheduling own daily work activities to meet deadlines; following organisation policies and procedures to complete facility maintenance tasks in an efficient manner.


Understanding and complying with the legal and ethical responsibilities that apply to own role in the community recreation industry; applying basic safety practices and procedures; seeking and acting on feedback from colleagues and clients to improve own work performance.


Knowing the networks and sources of information within the community; keeping well informed of updates and changes to organisational policies, procedures and regulations; accessing professional development opportunities to strengthen own skill base and sharing information with colleagues.


Understanding the operating capability of computer systems and software that assist in selling, planning and delivering community recreation products and services; safely using and maintaining sport and recreation equipment according to manufacturer's specifications and organisation policies and procedures.

Packaging Rules

13 units must be completed:

  • 8 core units
  • 5 elective units which may be selected from the electives listed in this qualification or from units first packaged at AQF level 1, 2, or 3 from SIS10; up to 2 of these units may from any current accredited course or other Training Package, and must be first packaged at AQF level 2.

In all cases selection of electives must relate to the core function or role of the candidate's current or intended work environment, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

Core  (8 )


Participate in environmentally sustainable work practices


Organise and complete daily work activities


Apply first aid


Assist in preparing and conducting sport and recreation sessions


Provide customer service


Respond to emergency situations


Work effectively in sport and recreation environments


Follow occupational health and safety policies

Electives  (5 )



Monitor pool water quality


Perform basic water rescues

Cross Sector 


Provide equipment for activities


Process entry transactions


Maintain sport, fitness and recreation equipment for activities


Maintain sport, fitness and recreation facilities



Operate application software packages


Organise and maintain work areas


Merchandise products


Advise on products and services


Sell products and services


Provide information and assistance