Modification History
The version details of this endorsed unit are in the table below. The latest information is at the top.
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Comments |
Second Release |
Editorial updates |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to maintain and order stock in a retail environment. It involves monitoring receipt and dispatch of goods, maintaining stock records, coordinating stocktake, identifying stock losses, processing orders and following up on orders.
Application of the Unit
This unit applies to retail staff who are responsible for monitoring and coordinating stock levels, storage, distribution and reorder cycles. It includes rostering staff, organising and coordinating stocktakes, maintaining accurate records and routinely reporting on inventory status to relevant personnel according to store policy and procedures.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Nil
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Element |
Performance criteria |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Monitor receipt and dispatch of goods. |
1.1.Delegate responsibility for receipt and dispatch of goods to appropriate staff. 1.2.Implement store procedures in regard to receipt, dispatch and secure storage of goods. 1.3.Observe staff functions to ensure store procedures are followed and documentation is completed correctly. 1.4.Implement store procedures to ensure goods inspected for quantity and quality on receipt. 1.5.Act upon variations to quantity and quality of delivered goods, according to store policy and procedures . 1.6.Supervise safe handling and storage of goods , according to store policy. |
2. Maintain stock records. |
2.1.Monitor and maintain stock levels at required levels. 2.2.Maintain, monitor and adjust stock reorder cycles as required. 2.3.Inform team members of their individual responsibilities in regard to recording of stock. 2.4.Maintain stock storage and movement records , according to store policy. 2.5.Record stock discrepancies and follow procedures according to store policy. 2.6.Monitor stock performance and identify and report fast and slow selling items according to store policy. |
3. Coordinate stocktake or cyclical count. |
3.1.Interpret policy and procedures in regard to stocktaking and cyclical counts and explain to team members. 3.2.Roster staff, according to allocated budget and time constraints. 3.3.Allocate stocktaking tasks to individual team members. 3.4.Provide team members with clear directions for the performance of each task. 3.5.Allocate team members to ensure effective use of staff resources to complete task. 3.6.Produce accurate reports on stocktake data, including discrepancies, for management. |
4. Identify stock losses. |
4.1.Identify, record and assess losses against potential loss forecast on a regular basis. 4.2.Identify avoidable losses and establish reasons. 4.3.Recommend and implement possible solutions. |
5. Process orders. |
5.1.Process and raise orders for stock as requested, according to store policy and procedures. 5.2.Maintain ordering and recording system . 5.3.Ensure availability of sample range, according to buying plan. 5.4.Order pricing materials as required. 5.5.Record negotiated purchase and supply agreements and file for retrieval. |
6. Follow up orders. |
6.1.Monitor delivery process to meet agreed deadlines. 6.2.Handle routine supply problems or refer to management as required by store policy. 6.3.Maintain ongoing liaison with buyers, store or departments, warehouse and suppliers to ensure continuity of supply. 6.4.Distribute stock, according to store or department allocation. |
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure access to:
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Methods of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Appropriate staff may include: |
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Staff may include: |
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Store policy and procedures in regard to: |
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Handling and storage of goods may vary according to: |
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Records may be: |
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Reports for management may include: |
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Stocktaking may be: |
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Roster may include: |
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Ordering and recording system may be: |
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Suppliers may include: |
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Unit Sector(s)
Cross-Sector
Competency field
Inventory