Unit of competency details

SIRXICT001A - Operate retail technology (Release 2)


ReleaseStatusRelease date
2 (this release)Current 13/Jun/2012
(View details for release 1) Replaced11/Nov/2010

Usage recommendation:
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
DeletedDeleted from SIR07 Retail Services Training Package18/Apr/2016
Supersedes and is equivalent to WRRCA1B - Operate retail equipmentUpdated and equivalent to WRRCA1B10/Nov/2010

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIS10 - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 3.0-3.1 
SIR07 - Retail Services Training PackageRetail Services Training Package 3.0-3.3 
SFL - Floristry Training PackageFloristry Training Package 1.0 
SFI11 - Seafood Industry Training PackageSeafood Industry Training Package 2.0-2.2 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 2.0 
FPI11 - Forest and Forest Products Training PackageForest and Forest Products Training Package 2.0-2.3 
FDF10 - Food ProcessingFood Processing 4.0-4.1 
CHC08 - Community Services Training PackageCommunity Services Training Package 4.2 
AUR12 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 1.0-2.1 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 3.0 
AHC10 - Agriculture, Horticulture and Conservation and Land ManagementAgriculture, Horticulture and Conservation and Land Management 4.0-8.0 
AHC - Agriculture, Horticulture and Conservation and Land Management Training PackageAgriculture, Horticulture and Conservation and Land Management Training Package 1.0-1.1 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
SIS10113 - Certificate I in Sport and RecreationCertificate I in Sport and Recreation 
SIS10112 - Certificate I in Sport and RecreationCertificate I in Sport and Recreation 
SIS10110 - Certificate I in Sport and RecreationCertificate I in Sport and Recreation 1-2 
SIR40107 - Certificate IV in Community PharmacyCertificate IV in Community Pharmacy 
SIR30212 - Certificate III in Retail OperationsCertificate III in Retail Operations 1-2 
SIR30107 - Certificate III in Community PharmacyCertificate III in Community Pharmacy 
SIR20212 - Certificate II in Retail ServicesCertificate II in Retail Services 1-2 
SIR20207 - Certificate II in RetailCertificate II in Retail 
SIR20112 - Certificate II in Community PharmacyCertificate II in Community Pharmacy 1-2 
SIR20107 - Certificate II in Community PharmacyCertificate II in Community Pharmacy 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080501 Sales  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080501 Sales  23/Oct/2008 
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Modification History

The version details of this endorsed unit are in the table below. The latest information is at the top.



Second Release

Editorial updates

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to operate a variety of retail equipment. It involves identifying the correct equipment required for a given task, maintaining retail equipment, applying keyboard skills and operating data entry equipment.

Application of the Unit

This unit applies to frontline service personnel who operate and maintain a range of retail equipment, including point-of-sale systems, keyboards and data entry equipment, according to manufacturer instructions, design specifications, store policy and designated timeframes. This work is undertaken with some supervision and guidance.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.



Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements and Performance Criteria


Performance Criteria 

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Maintain retail equipment.

1.1.Identify purpose of equipment  used in store or department.

1.2.Operate equipment, according to design specifications and safety requirements .

1.3.Identify equipment faults and report to relevant personnel .

1.4.Identify and apply maintenance program for retail equipment according to store policy and procedures .

2. Apply keyboard skills.

2.1.Operate keyboard using typing techniques within designated speed and accuracy requirements.

2.2.Enter and edit information accurately.

3. Operate data entry equipment.

3.1.Enter data using relevant equipment, according to store policy and procedures.

3.2.Operate price marking equipment, according to manufacturer instructions and store policy.

3.3.Enter data accurately and within designated time limits.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills 

  • planning and organising skills to complete tasks in set timeframe
  • problem solving skills to deal with different types of transactions
  • literacy and numeracy skills to:
  • read store procedures for operating equipment
  • enter data
  • perform point-of-sale transactions
  • follow common fault-finding procedures

Required knowledge 

  • store policy and procedures in regard to:
  • the operation and maintenance of store retail equipment
  • reporting problems and faults
  • relevant legislation and statutory requirements in regard to operating retail technology, including Work Health and Safety (WHS) requirements
  • relevant industry codes of practice
  • purpose and impact of using electronic technology
  • licensing requirements for carrying and moving merchandise (if applicable)

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • operates a range of store retail equipment according to store policy and procedures and industry codes of practice
  • operates and maintains a range of store retail equipment according to manufacturer instructions and design specifications
  • applies store maintenance program and reports faults and problems
  • consistently applies safe working practices in the operation and maintenance of store retail equipment according to OHS legislation and codes of practice
  • reads and interprets operation manuals to solve routine faults and errors and maintains and uses equipment effectively
  • uses keyboard skills to enter and edit data accurately
  • completes tasks in set timeframe.

Context of and specific resources for assessment 

Assessment must ensure access to:

  • a real or simulated work environment
  • relevant documentation, such as:
  • store policy and procedure manuals
  • manufacturer instructions and operation manuals
  • a range of store retail equipment.

Methods of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • observation of performance in the workplace
  • a role play
  • third-party reports from a supervisor
  • customer feedback
  • answers to questions about specific skills and knowledge
  • review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised  wording in the performance criteria is detailed below.

Equipment  may include:

  • point-of-sale terminals
  • electronic bar coding equipment for price labelling and stocktaking
  • portable data entry
  • printers
  • EFTPOS terminals
  • electronic ordering equipment
  • wrapping and packing equipment
  • equipment for carrying or moving merchandise
  • equipment for storage of merchandise, including refrigerators
  • weighing machines
  • thermometers
  • security tag systems
  • trolley return equipment
  • computers
  • scanners
  • numerical keyboard equipment, including calculators.

Safety requirements  may include:

  • hazard identification (e.g. workplace inspections)
  • emergency, fire and accident procedures
  • personal safety procedures
  • stress management
  • procedures for the use of personal protective clothing and equipment
  • reporting incidents and accidents in the workplace.

Relevant personnel  may include:

  • supervisor
  • team leader
  • manager.

Store policy and procedures  in regard to:

  • store administration
  • clerical systems
  • operating and maintaining retail equipment
  • Work Health and Safety (WHS).

Unit Sector(s)


Competency field

Computer Operations and ICT Management

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