Unit of competency details
SIRXTAD002 - Develop the retail frontline (Release 1)
Summary
Usage recommendation:
Current
Releases:
| 1 1 (this release) |
31/Mar/2016 |
Companion volumes:
Unit of competency
Assessment requirements
Training packages that include this unit
Qualifications that include this unit
Skill sets that include this unit
Classifications
Classification history
| ASCED Module/Unit of Competency Field of Education Identifier | 080501 | Sales | 09/Aug/2016 | |
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Unit of competency
Modification History
Not applicable.
Application
This unit describes the performance outcomes, skills and knowledge required to assess and develop the skills level of frontline team members.
It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Training and Development
Unit Sector
Cross-Sector
Elements and Performance Criteria
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ELEMENTS
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PERFORMANCE CRITERIA
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Elements describe the essential outcomes.
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Performance criteria describe the performance needed to demonstrate achievement of the element.
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1. Evaluate skills of team members.
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1.1.Identify desired skill level based on organisational and industry standards.
1.2.Obtain feedback from others regarding current skill level of team and individual team members.
1.3.Observe team member capacity to complete required tasks.
1.4.Define gap between desired and current skill level of team and individuals.
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2. Provide development opportunities.
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2.1.Determine appropriate modes of training and training opportunities for addressing skill gaps.
2.2.Create development plan to address identified skills gaps in consultation with relevant team members.
2.3.Facilitate development opportunities for team and individual team members.
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3. Review learning effectiveness.
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3.1.Obtain feedback from team members on learning outcomes and effectiveness of training.
3.2.Observe developed skills in order to measure improved productivity.
3.3.Facilitate sharing of individual acquired skills with the team.
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Foundation Skills
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Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
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SKILLS
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DESCRIPTION
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Reading skills to:
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- interpret information from organisational and industry skills standards to inform development planning.
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Learning skills to:
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- investigate strategies to develop team members' skill levels.
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Teamwork skills to:
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- identify, evaluate, select and offer development opportunities suitable to a variety of personal learning styles.
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Unit Mapping Information
No equivalent unit.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d
Assessment requirements
Modification History
Not applicable.
Performance Evidence
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
- compare current skill level, against organisational performance standards, to identify and confirm the training requirements of:
- for the above training requirements create a development plan that covers:
- training objectives
- an action plan
- modes of training and training delivery
- review development of team members to evaluate effectiveness of the above training
- communicate developments with team members.
Knowledge Evidence
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
- sources of information on industry and organisational skills requirements:
- position descriptions
- organisational procedures relevant to job role
- industry standards and codes of practice relevant to job role
- analysing performance and training needs
- seeking and obtaining feedback on training needs
- completing a competency gap analysis
- creating a development plan
- key components of a development plan:
- training objectives
- an action plan
- direct feedback
- on-the-training
- coaching
- formal training
- group sessions
- individual sessions
- development opportunities:
- formal learning events
- incidental learning
- coaching
- mentoring
- networking
- job rotation
- action learning projects.
Assessment Conditions
Skills must be demonstrated in a services industry environment. This can be:
- an industry workplace
- a simulated industry environment.
Assessment must ensure access to:
- relevant documentation for:
- industry and organisational skills requirements:
- position descriptions
- organisational procedures relevant to job role
- industry standards and codes of practice relevant to job role
- team members in need of development; these can be:
- individuals in an industry workplace, or
- individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d
