^

 
 

Unit of competency details

SIRXSLS002 - Follow point-of-sale procedures (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes SIRXCCS201 - Apply point-of-sale handling procedures• Not Equivalent • Unit updated to meet Standards for Training Packages. • Updated title • Competency Field changed to Sales (SLS) • Significant change to the expression of Elements and Performance Criteria to streamline language and better define essential outcomes and performance • Updated knowledge requirements to reflect unit revisions. 30/Mar/2016

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 31/Mar/2016


Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIR - Retail Services Training PackageRetail Services Training Package 1.0-5.0 
SFI - Seafood IndustrySeafood Industry 1.0 
MSM - Manufacturing Training PackageManufacturing Training Package 2.0-6.0 
FBP - Food, Beverage and PharmaceuticalFood, Beverage and Pharmaceutical 1.0-4.1 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 2.0-5.0 
AHC - Agriculture, Horticulture and Conservation and Land Management Training PackageAgriculture, Horticulture and Conservation and Land Management Training Package 1.0-5.0 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 3.0-5.0 
ACM - Animal Care and Management Training PackageAnimal Care and Management Training Package 2.0-3.0 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
MSM31215 - Certificate III in Recreational Vehicle and Accessories RetailingCertificate III in Recreational Vehicle and Accessories Retailing2-4 
ACM30617 - Certificate III in Pet GroomingCertificate III in Pet Grooming
AUR31016 - Certificate III in Automotive SalesCertificate III in Automotive Sales1-2 
ACM30417 - Certificate III in Companion Animal ServicesCertificate III in Companion Animal Services
AHC20816 - Certificate II in Retail NurseryCertificate II in Retail Nursery1-3 
SIR20216 - Certificate II in Retail ServicesCertificate II in Retail Services1-3 
MSM41115 - Certificate IV in Recreational Vehicle and Accessories RetailingCertificate IV in Recreational Vehicle and Accessories Retailing2-6 
SIR40216 - Certificate IV in Community Pharmacy DispensaryCertificate IV in Community Pharmacy Dispensary
SIR20116 - Certificate II in Community PharmacyCertificate II in Community Pharmacy1-2 
FBP10117 - Certificate I in Food ProcessingCertificate I in Food Processing1-2 
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 16

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080501 Sales  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080501 Sales  09/Aug/2016 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Unit Of competency

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to follow point-of-sale work systems, process transactions and complete sales.

It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Sales

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Follow point of sale work systems.

1.1.Open and close point-of-sale terminal at designated times and according to organisational procedures.

1.2.Clear point-of-sale terminal and transfer cash.

1.3.Handle cash according to organisational policies and procedures.

1.4.Maintain supplies of change at agreed levels in point-of-sale terminal to agreed levels.

1.5.Maintain adequate supplies of consumables.

2. Process point-of-sale transactions.

2.1.Identify transaction type and required procedure to be followed.

2.2.Correctly interpret sale price information.

2.3.Make accurate calculations for pricing and collection of payment.

2.4.Enter accurate sale information into point-of-sale equipment.

2.5.Confirm price to customer and check customer payment against sale value.

2.6.Provide correct change for cash payments.

2.7.Identify transaction errors, follow procedures for resolution and complete accurate records.

3. Complete sales.

3.1.Generate and complete documentation associated with the sale.

3.2.Confirm and process any purchase follow up activities.

3.3.Acknowledge and thank customer in line with organisational policy.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.

SKILLS 

DESCRIPTION 

Numeracy skills to:

  • interpret numerical information from various sources and calculate accurately with or without the use of a calculator.
  • measure or estimate quantities to calculate costs.
  • calculate percentage discounts.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

 

Assessment requirements

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • follow procedures for set up, maintenance and close of point-of-sale area/terminal on three different occasions
  • perform three point-of-sale transactions for each of the following:
  • cash sales
  • non-cash sales
  • perform three point-of-sale transactions for each of the following:
  • refunds
  • exchanges
  • make six accurate financial calculations relating to product pricing that individually or cumulatively involve:
  • multiple products
  • products of varying prices
  • products with percentage discounts
  • follow procedures to complete four sales that require post purchase activity.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • organisational policies and procedures for:
  • exchanges
  • refunds
  • lay-by
  • basic key aspects of legislation that impact point-of-sale activities:
  • Australian Consumer Law
  • features of products sold by the organisation
  • functions and procedures for operating point-of-sale equipment:
  • opening and closing
  • clearance of terminal and transference of tender
  • recording takings
  • consumables required by system
  • security
  • cash handling procedures:
  • counting cash
  • handling cash floats
  • change required, denominations of change and tendering change
  • security
  • procedures for non-cash transactions:
  • credit cards
  • EFTPOS
  • vouchers
  • types of purchase follow up activities and associated organisational policies and procedures:
  • placing of orders
  • delivery
  • issuing of invoices
  • issuing of receipts
  • wrapping and packing.

Assessment Conditions

Skills must be demonstrated in a service industries environment. This can be:

  • an industry workplace
  • a simulated industry environment.

Assessment must ensure access to:

  • organisational policies and procedures for point-of-sale activities
  • current plain English regulatory documents distributed by government regulators outlining key aspects of legislation that impact point-of-sale activities as listed in the Knowledge Evidence
  • point-of-sale equipment and consumables
  • financial transaction documentation for non-cash sales
  • cash
  • assessment activities that allow the individual to work with commercial speed, timing and productivity.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d