Modification History
The version details of this endorsed unit are in the table below. The latest information is at the top.
Release |
Comments |
Second Release |
Editorial updates |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to recommend and provide advice on hair, beauty and cosmetic products and services to customers.
Application of the Unit
This unit applies to frontline service personnel who provide involves the application of specialised product knowledge to provide accurate advice to customers and other sales staff on hair, beauty and cosmetic products. It requires sales and service team members to apply a depth of specialist or general product knowledge and a need for experience and skill in offering advice to customers.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Nil
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Element |
Performance Criteria |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Research store product range. |
1.1.Develop and maintain product knowledge by accessing appropriate sources of information . 1.2.Research and apply comparisons between products and services according to product information. |
2. Identify hair, beauty and cosmetic products. |
2.1.Identify store product range according to product information. 2.2.Convey product information to customers and other staff members as required. |
3. Recommend hair, beauty and cosmetic products and services. |
3.1.Use questioning and active listening to identify customer requirements . 3.2.Evaluate products and services according to customer requirements and product information. 3.3.Demonstrate features and benefits of products to customer to create a buying environment. 3.4.Apply detailed specialised product knowledge to provide accurate advice to customers regarding product performance, according to manufacturer information and legislative requirements. 3.5.Explain and demonstrate products according to store policy and procedures and legislative requirements. 3.6.Identify and utilise opportunities to advise on or demonstrate and apply products to customers who are unfamiliar with aspects of product use. 3.7.Follow up with customer, where required, according to store policy. |
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure access to:
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Methods of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Product knowledge may include: |
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Sources of information may include: |
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Comparisons between products and services may relate to: |
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Product range may include: |
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Customers may include: |
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Staff members may include: |
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Customer requirements may include: |
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Services may include: |
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Legislative requirements may include: |
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Store policy and procedures in regard to: |
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Follow -up may include: |
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Unit Sector(s)
Cross-Sector
Competency field
Retail Product Knowledge