Unit of competency details

SIRXQUA002A - Lead a team to foster innovation (Release 2)


Usage recommendation:
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
DeletedDeleted from SIR07 Retail Services Training Package15/Aug/2017
Supersedes and is equivalent to WRRO9A - Lead a team to foster innovationUnit updated and equivalent to WRRO9A31/Dec/2010

ReleaseRelease date
2 (this release) 13/Jun/2012
(View details for release 1) 01/Jan/2011

Training packages that include this unit

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
SFL40115 - Certificate IV in FloristryCertificate IV in FloristryCurrent1-2 
BSB42615 - Certificate IV in New Small BusinessCertificate IV in New Small BusinessSuperseded
SIR50112 - Diploma of Retail ManagementDiploma of Retail ManagementSuperseded1-3 
SIR40212 - Certificate IV in Retail ManagementCertificate IV in Retail ManagementSuperseded1-2 
SFL50110 - Diploma of Floristry DesignDiploma of Floristry DesignSuperseded
BSB40407 - Certificate IV in Small Business ManagementCertificate IV in Small Business ManagementSuperseded2-4 
SIR50212 - Diploma of Visual MerchandisingDiploma of Visual MerchandisingSuperseded1-2 
BSB42515 - Certificate IV in Small Business ManagementCertificate IV in Small Business ManagementSuperseded
SIT60307 - Advanced Diploma of HospitalityAdvanced Diploma of HospitalitySuperseded
SIT50307 - Diploma of HospitalityDiploma of HospitalitySuperseded
BSB40415 - Certificate IV in Small Business ManagementCertificate IV in Small Business ManagementSuperseded
SIH40111 - Certificate IV in HairdressingCertificate IV in HairdressingSuperseded1-2 
SIR40207 - Certificate IV in Retail ManagementCertificate IV in Retail ManagementSuperseded
SIR50107 - Diploma of Retail ManagementDiploma of Retail ManagementSuperseded
SFL50115 - Diploma of Floristry DesignDiploma of Floristry DesignCurrent
SIR50207 - Diploma of Visual MerchandisingDiploma of Visual MerchandisingSuperseded
SFL40110 - Certificate IV in FloristryCertificate IV in FloristrySuperseded
WRH50109 - Diploma of Hairdressing Salon ManagementDiploma of Hairdressing Salon ManagementSuperseded
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  25/Nov/2008 
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Modification History

The version details of this endorsed unit are in the table below. The latest information is at the top.



Second Release

Editorial updates

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to lead a workplace team in ways that foster innovative work practices.

Application of the Unit

This unit applies to individuals leading work teams on individual projects or for work in general. The skills encompass the requirements for encouraging innovation within individual team members as well as a team as a whole. They include how to put a team together and keep it working well, how to structure work and monitor progress, how to ensure the team members have the information and skills they need and how to apply innovative work skills to the leadership role.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.



Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements and Performance Criteria


Performance Criteria 

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Organise team to maximise innovation.

1.1.Analyse the performance requirements for the team .

1.2.Gather information  about team members .

1.3.Acknowledge strengths and weaknesses of individual team members.

1.4.Assign team roles to ensure a match between work requirements and individual team members’ capacities.

1.5.Select team members to foster cross-fertilisation of ideas.

2. Organise work assignments within team to facilitate innovative work practices.

2.1.Structure and organise work to enable innovation.

2.2.Communicate  work assignments to team members in ways that encourage and reinforce  team based innovation.

2.3.Allocate tasks and activities to ensure the best use of team skills.

2.4.Ensure work assignments include timelines that allow for innovation.

3. Provide guidance and coaching to team members on innovation in the workplace.

3.1.Encourage team members to work collaboratively on work assignments.

3.2.Encourage team members to share work information, knowledge and experiences in their day-to-day work.

3.3.Encourage team members to seek external stimuli and knowledge  and to set up and maintain networks.

3.4.Provide appropriate guidance  to team members on the use of innovation in the workplace.

3.5.Coach team members to ensure they have the enabling skills to implement innovation in the workplace.

4. Provide a model of innovative work practice.

4.1.Share case studies and examples of the use and benefits of innovative work practices within teams with team members.

4.2.Ensure examples of the way innovative skills can be applied in the workplace are provided by the team leader.

4.3.Demonstrate the qualities of an effective team member , as team leader in working with the team.

4.4.Promote and reinforce the value placed by the organisation on innovation.

5. Monitor the team’s ongoing use of innovative work practices.

5.1.Actively encourage team members to reflect on team activities and opportunities for improvement and innovation.

5.2.Evaluate team activities based on feedback  from team members, management, clients  and other interested people.

5.3.Receive suggestions for work improvements  in a positive manner, and act on them where appropriate.

5.4.Review and record evidence  of the application of innovative work skills, and present findings as appropriate.

5.5.Review the innovation process and discuss and constructively analyse both positive and negative outcomes.

6. Provide feedback on the use of innovative work skills.

6.1.Debrief team members after work and training and evaluation  exercises.

6.2.Discuss feedback from review processes within the team and use it to inform future planning.

6.3.Celebrate successful innovations and reward  the team appropriately.

6.4.Discuss problems in the use of innovation in a constructive way.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills 

  • interpersonal skills to:
  • communicate work assignments
  • provide guidance and coaching and provide feedback through clear and direct communication
  • ask questions to identify and confirm requirements
  • share information
  • give instructions
  • use language and concepts appropriate to cultural differences
  • use and interpret non-verbal communication
  • leadership skills to:
  • ability to apply innovative work skills in own work
  • motivate team
  • encourage innovation
  • apply conflict resolution techniques
  • apply counselling and consoling techniques
  • match staff competencies to task requirements

Required knowledge 

  • innovative work skills
  • leadership principles
  • techniques for evaluating team performance
  • an understanding of group dynamics in a team
  • coaching and learning principles

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • organises team to maximise innovation, including gathering information on team members, assigning team roles and selecting team members
  • organises work assignments within team to foster innovation
  • provides guidance and coaching to team members on innovation in the workplace
  • provides a model of innovative work practice
  • monitors the team's ongoing use of innovative work practice.

Context of and specific resources for assessment 

Assessment must ensure access to:

  • a retail work environment
  • relevant documentation, such as store policy and procedures manuals
  • a range of communication equipment
  • a team.

Methods of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • observation of performance in the workplace
  • third-party reports from a supervisor
  • written or verbal questioning to assess knowledge and understanding
  • review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised  wording in the performance criteria is detailed below.

Team  may include:

  • small work team
  • store team
  • corporate team.

Information  may include:

  • work preferences
  • past jobs
  • interests
  • working styles
  • lifestyle preferences.

Team members  may:

  • come from a variety of social, cultural or ethnic backgrounds
  • vary in literacy and numeracy skills
  • vary in competencies.

Methods used to communicate  may include:

  • writing a proposal
  • building a model
  • showing a film
  • presenting a talk
  • preparing a report
  • drawing a diagram.

Ways to encourage and reinforce  team-based innovation may include:

  • supportive communication
  • allowing follow-through with ideas
  • providing enough but not too much guidance and structure
  • providing training and learning opportunities.

External stimuli and knowledge  may come from:

  • technical experts
  • other organisations
  • journals
  • the internet
  • networks.

Guidance  may include:

  • coaching
  • mentoring
  • counselling
  • skills training
  • modelling.

Qualities of an effective team member  may include capacity to be:

  • fair
  • responsible
  • collaborative
  • reflective
  • sympathetic
  • equitable
  • hardworking.

Feedback  may be sought and given:

  • verbally
  • in writing
  • through presentations
  • at informal and formal meetings.

Clients  may include:

  • new and existing clients
  • internal or external clients
  • customers with a range of social, cultural and ethnic backgrounds and physical and mental abilities
  • customers with routine or special needs.

Evidence  may include:

  • feedback from team members or other staff
  • feedback from clients or work-based managers
  • work-related statistics and reports.

Suggestions for work improvements  may be received from:

  • supervisors
  • team members
  • peers
  • clients
  • the learners
  • subject experts.

Training and evaluation  may:

  • relate to:
  • existing staff competencies
  • level of competencies required by staff
  • be supervised by:
  • supervisor or manager
  • training coordinator
  • external consultant.

Rewards  and promotion of innovation may include:

  • positive feedback presentation to peers and higher management
  • prizes
  • certificates
  • positive reinforcement through articles in newsletters.

Unit Sector(s)


Competency field

Quality and Innovation