Modification History
The version details of this endorsed unit are in the table below. The latest information is at the top.
Release |
Comments |
First Release |
New unit |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to manage and gain benefit from diversity within the workplace and customer base. This requires understanding the characteristics that define diversity, building respect and understanding, and identifying the business benefits offered by diversity.
Application of the Unit
This unit may apply to supervisors and managers.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Nil
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Element |
Performance Criteria |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Identify issues associated with diversity. |
1.1.Build and explore an understanding of the issues associated with diversity . 1.2.Identify the strengths that are offered to the organisation by its diverse workforce and customer base. 1.3.Analyse opportunities for the organisation in embracing the strengths of diversity. |
2. Build understanding and respect. |
2.1.Act as a role model in demonstrating behaviours that respect workplace diversity. 2.2.Communicate organisational policies and legislative requirements to staff that support a workplace that is inclusive and respectful of diversity. 2.3.Coach and mentor staff to develop their awareness of the benefits of a diverse workforce and customer base. 2.4.Supervise the workplace to ensure literature, work practices and personal interactions are respectful of people from diverse backgrounds. 2.5.Recognise and reward staff behaviour that demonstrates respect for and commitment to diversity. |
3. Develop opportunities from a diverse workforce and customers. |
3.1.Provide and promote opportunities to recognise and use the skills and knowledge of a diverse workforce. 3.2.Seek and implement opportunities to build a customer base drawn from diverse backgrounds. 3.3.Share and discuss with staff the strengths and benefits achieved from the active strategies that embrace diversity. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
|
Required knowledge |
|
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
|
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
|
Context of and specific resources for assessment |
Assessment must ensure access to:
|
Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
|
Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included. |
|
Diversity applies to a range of human characteristics , including: |
|
Opportunities that can be generated by the adoption of inclusive and respectful policies and practices include: |
|
Unit Sector(s)
Cross-Sector
Competency Field
Management and Leadership