Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to handle stock in a retail environment. It involves receiving and processing incoming goods, rotating stock and dispatching goods. |
Application of the Unit
Application of the unit |
This unit requires the consistent application of store policy and relevant legislation, including safe working practices in the handling and moving of stock, to ensure efficient stock control in a retail environment. Team members are required to receive and process incoming goods, dispatch outgoing goods, rotate stock and maintain stock levels, assist with stocktaking, and report problems or discrepancies in stock to relevant personnel. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 |
Receive and process incoming goods. |
1.1 |
Maintain cleanliness and orderliness in receiving bay according to store policy and procedures . |
1.2 |
Unpack goods using correct handling techniques and equipment according to store policy. |
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1.3 |
Remove and promptly dispose of packing materials according to store policy and relevant legislative requirements . |
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1.4 |
Check incoming stock and validate against purchase orders and delivery documentation according to store policy and relevant legislative requirements. |
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1.5 |
Inspect items received for damage, quality, use-by dates, breakage or discrepancies and record according to store policy. |
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1.6 |
Record stock levels on store stock systems according to store policy. |
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1.7 |
Rotate and store stock according to the first in first out (FIFO) principle. |
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1.8 |
Dispatch stock to appropriate area or department. |
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1.9 |
Apply stock price and code labels when required according to store policy. |
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2 |
Rotate stock. |
2.1 |
Carry out stock rotation procedures according to store routine and policy. |
2.2 |
Perform store code checking and reporting procedures, including recording of waste and markdowns. |
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2.3 |
Place merchandise to achieve a balanced, fully-stocked display appearance and promote sales. |
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2.4 |
Place excess stock in storage or dispose of according to store policy and legislative requirements. |
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2.5 |
Maintain safe lifting, shifting and carrying techniques according to store OHS policy and legislative requirements. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit:
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The following knowledge must be assessed as part of this unit:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure access to:
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Methods of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
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Assessing employability skills |
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Store policy and procedures may relate to: |
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Handling techniques may vary according to: |
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Equipment may include: |
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Legislative requirements may include: |
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Stock systems may be: |
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Unit Sector(s)
Sector |
Cross-Sector |
Competency field
Competency field |
Inventory |