Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to work effectively in a retail environment. It involves acting responsibly and in a non-discriminatory manner, developing retail industry knowledge, including industrial award or agreement relevant to the job role, maintaining personal hygiene and presentation, and prioritising tasks. |
Application of the Unit
Application of the unit |
This unit may apply to all service personnel. It requires the team member to demonstrate an understanding of workplace policies and legislation regarding work availability and rosters, work duties, and relevant awards or agreements. Demonstrated understanding of workplace culture, inclusive behaviour, effective management of personal presentation, hygiene, and time; and the ability to efficiently prioritise and complete tasks under instruction are also required. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 |
Act responsibly. |
1.1 Provide notification of shift availability, or non-attendance for shift, according to set time frames and according to store policy and procedures . |
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1.2 Interpret staff rosters accurately. |
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1.3 Recognise and describe organisational culture . |
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2 |
Act in a non-discriminatory manner. |
2.1 Display non -discriminatory attitudes when interacting with customers , staff or management . |
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2.2 Use non-discriminatory language. |
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3 |
Develop retail industry knowledge. |
3.1 Identify and access sources of information on the retail industry. |
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3.2 Obtain information to assist with effective work performance and career planning within the retail industry. |
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3.3 Identify and interpret relevant awards and agreements. |
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3.4 Identify and analyse role of employee and employer associations in industrial relations system. |
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4 |
Maintain personal presentation. |
4.1 Maintain personal dress and presentation in a neat and tidy manner. |
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4.2 Maintain personal hygiene according to store policy and legislation . |
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5 |
Follow routine instructions. |
5.1Receive and act upon instructions. |
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5.2 Use effective questioning to elicit information. |
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5.3 Assess, comprehend and act upon store information relevant to the particular task. |
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5.4 Plan and organise daily work routine within the scope of the job role. |
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5.5 Prioritise and complete tasks according to required timeframes. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit:
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The following knowledge must be assessed as part of this unit:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure access to:
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Methods of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example this unit can be assessed with the following units:
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Assessing employability skills |
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Store policy and procedures may relate to: |
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Organisational culture may include: |
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Non -discriminatory attitudes may include: |
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Customers may include: |
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Staff or management may: |
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Sources of information may include: |
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Information may include: |
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Legislation may include: |
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Store information may: |
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Daily work routine may include: |
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Tasks may be: |
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Unit Sector(s)
Sector |
Cross-Sector |
Competency field
Competency field |
Working in Industry |