Unit of competency details

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Element 

Performance Criteria 

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Identify computer technology and information systems managing electronic transactions.

1.1.Identify types of computerised technology  and systems  used in business to business transactions.

1.2.Identify types of computerised technology and systems used in e commerce  transactions.

1.3.Confirm maintenance requirements  for technology and systems.

1.4.Identify procedures for reporting  and removing routine faults.

1.5.Confirm enterprise operating procedures and information  for specific technology.

1.6.Confirm range of technology involved in business to business transactions.

2. Set up and use computerised technology and systems for e commerce transactions.

2.1.Identify functions of systems and technology for specific enterprise transactions.

2.2.Determine functions of systems and technology for specific transactions and requirements for completing a range of basic transactions .

2.3.Apply transaction security .

2.4.Preserve security of access protocols and procedures.

2.5.Restrict access to network according to business requirements.

2.6.Confirm processes for using technology to complete credit checks  and customer authentication requirements.

2.7.Retrieve, record or update data according to business policy and procedures. 

2.8.Organise and issue invoices and statements according to business technology and procedures.

2.9.Process customer requests for further information  in the most efficient and timely manner possible.

2.10.Store and back up transaction data, according to business procedures.

3. Use technology to set up an electronic account for a customer.

3.1.Raise account application data and field.

3.2.Enter customer details.

3.3.Enter customer trading terms or credit details.

3.4.Submit account reports according to business procedures.

3.5.Identify options that may enhance customer requirements or business outcomes.

3.6.Investigate options for configuration of customer account with customer as required.

3.7.Attach previous files or transaction history to principal file .

4. Establish business procedures for completing credit checks or updates.

4.1.Establish credit checks or transaction report procedures for a specific business process.

4.2.Establish banking documentation and reporting procedures for a specific business.

4.3.Identify approvals or rejections of electronic payments  by bank or financial institution procedures.

4.4.Determine resolution processes for incomplete credit details or unresolved transactions to ensure payment for products and services .

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills 

• technical skills to:

• set up and update a customer account
• complete electronic transactions involving public and business customers
• check business credit rating
• manage accounts and update accounts in timely manner

• literacy and numeracy skills to:

• interpret business policy and procedures
• interpret manufacturer manuals and instructions for technology
• generate reports
• enter data
• analyse data

• problem-solving skills to resolve processes for incomplete credit details or unresolved transactions

Required knowledge 

• organisational policy and procedures in relation to:

• business technology and operational requirements
• data and data processing requirements
• storage and security of data and hardware or records systems

• types of electronic and manual systems used by the industry
• electronic transactions and processes
• relevant legal and legislative provisions in relation to information technology and e-commerce

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

• uses computers to access data relevant to a routine work task
• uses computer applications to complete electronic transactions
• contributes to business operational processes and task completion
• contributes towards operational outcomes within a team setting
• applies business policy and procedures for satisfactory completion of tasks requiring use of electronic or computer technology
• completes accurate data entry and processing
• uses and maintains computers according to business and manufacturer manuals and instructions.

Context of and specific resources for assessment 

Assessment must ensure access to:

• a real or simulated work environment
• relevant computer applications and hardware
• relevant documentation, such as:

• business or enterprise policy and procedures
• relevant legislation and industry codes of practice

• information on:

• products and services
• suppliers

• business customers with a range of requirements.

Methods of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

• observation of performance in the workplace
• research report or case study
• a role play
• third-party reports from a supervisor
• written or verbal questioning to assess knowledge and understanding
• review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessmen t

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised  wording in the performance criteria is detailed below.

Computerised technology  may include:

• personal computers or terminals (stand-alone or networked)
• scanning equipment
• bar coding equipment
• point-of-sale terminals
• hand-held equipment
• software, including:

• word processing
• databases
• spreadsheets
• financial
• inventory

• electronic data interchange (EDI).

Systems  may include:

• electronic
• manual.

e -commerce  may include:

• business to business
• business to end-consumer (direct)
• consumer to consumer.

Maintenance requirements  may include:

• cleaning
• hardware or software upgrades
• preventative maintenance
• OHS requirements.

Reporting  may be:

• formal and informal
• to individuals or groups
• written, faxed, emailed or spoken.

Sources of information  may include:

• legislation and regulations
• work procedures and internal manuals
• company operating procedures and instructions
• manufacturer specifications
• supplier and customer instructions
• manifests
• codes of practice
• quality assurance systems, procedures and policies
• awards, workplace agreements, and other industrial arrangements
• verbal communication, including face-to-face, telephone, internet and radio
• written instructions and communication such as data exchange, letters and emails
• safety instructions and workplace signage
• electronic or hard copy
• policy and protocols.

Basic transactions  may include:

• sales
• quotations
• returns
• administration of accounts
• electronic transactions, including:

• electronic data interchange (EDI)
• MIME
• value added networks

• payments received by:

• cash
• cheque
• credit card
• EFTPOS
• cash on delivery (COD)
• direct credit.

Transaction security  may include:

• principles of digital cryptography, steganography and public-key cryptosystems
• cryptographic standards (e.g. government security policy, international standards)
• digital signatures, digital escrow, certification
• virus protection
• secure communications
• intrusion detection and countermeasures
• copy and counterfeit detection
• privacy and anonymity protocols.

Credit checks  may be:

• automated or manual
• completed internally or by external agent.

Business policy and procedures  in regard to:

• acquisition and sale of products and services
• reporting mechanisms
• interaction with customers
• information technology systems
• processing e-commerce transactions.

Customer requests for further information  may include:

• quotations
• price notification
• product and service availability
• logistics (e.g. time of delivery)
• warranties
• payment options.

Customer account file  may include:

• account holder details
• mode of payment (preferences)
• customer number
• credit limits
• contact details
• supply details
• product or service category
• transaction history.

Electronic payments  may include:

• payment gateways
• electronic presentment
• clearance systems
• dishonour systems
• credit card transactions
• electronic bill payment.

Payment for products and services  may include:

• electronic bills
• letters of credit
• point-of-sale transactions
• mail order and telephone orders.