Unit of competency details

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Element 

Performance Criteria 

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Maintain retail equipment.

1.1.Identify purpose of equipment  used in store or department.

1.2.Operate equipment, according to design specifications and safety requirements .

1.3.Identify equipment faults and report to relevant personnel .

1.4.Identify and apply maintenance program for retail equipment according to store policy and procedures .

2. Apply keyboard skills.

2.1.Operate keyboard using typing techniques within designated speed and accuracy requirements.

2.2.Enter and edit information accurately.

3. Operate data entry equipment.

3.1.Enter data using relevant equipment, according to store policy and procedures.

3.2.Operate price marking equipment, according to manufacturer instructions and store policy.

3.3.Enter data accurately and within designated time limits.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills 

• planning and organising skills to complete tasks in set timeframe
• problem solving skills to deal with different types of transactions
• literacy and numeracy skills to:

• read store procedures for operating equipment
• enter data
• perform point-of-sale transactions
• follow common fault-finding procedures

Required knowledge 

• store policy and procedures in regard to:

• the operation and maintenance of store retail equipment
• reporting problems and faults

• relevant legislation and statutory requirements in regard to operating retail technology, including Work Health and Safety (WHS) requirements
• relevant industry codes of practice
• purpose and impact of using electronic technology
• licensing requirements for carrying and moving merchandise (if applicable)

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

• operates a range of store retail equipment according to store policy and procedures and industry codes of practice
• operates and maintains a range of store retail equipment according to manufacturer instructions and design specifications
• applies store maintenance program and reports faults and problems
• consistently applies safe working practices in the operation and maintenance of store retail equipment according to OHS legislation and codes of practice
• reads and interprets operation manuals to solve routine faults and errors and maintains and uses equipment effectively
• uses keyboard skills to enter and edit data accurately
• completes tasks in set timeframe.

Context of and specific resources for assessment 

Assessment must ensure access to:

• a real or simulated work environment
• relevant documentation, such as:

• store policy and procedure manuals
• manufacturer instructions and operation manuals

• a range of store retail equipment.

Methods of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

• observation of performance in the workplace
• a role play
• third-party reports from a supervisor
• customer feedback
• answers to questions about specific skills and knowledge
• review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised  wording in the performance criteria is detailed below.

Equipment  may include:

• point-of-sale terminals
• electronic bar coding equipment for price labelling and stocktaking
• portable data entry
• printers
• EFTPOS terminals
• electronic ordering equipment
• wrapping and packing equipment
• equipment for carrying or moving merchandise
• equipment for storage of merchandise, including refrigerators
• weighing machines
• thermometers
• security tag systems
• trolley return equipment
• computers
• scanners
• numerical keyboard equipment, including calculators.

Safety requirements  may include:

• hazard identification (e.g. workplace inspections)
• emergency, fire and accident procedures
• personal safety procedures
• stress management
• procedures for the use of personal protective clothing and equipment
• reporting incidents and accidents in the workplace.

Relevant personnel  may include:

• supervisor
• team leader
• manager.

Store policy and procedures  in regard to:

• store administration
• clerical systems
• operating and maintaining retail equipment
• Work Health and Safety (WHS).