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Unit of competency details

SIRXICT001A - Operate retail technology (Release 2)

Summary

Usage recommendation:
Deleted
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
Mapping:
MappingNotesDate
DeletedDeleted from SIR07 Retail Services Training Package18/Apr/2016
Supersedes and is equivalent to WRRCA1B - Operate retail equipmentUpdated and equivalent to WRRCA1B10/Nov/2010

Release Status:
Current
Releases:
ReleaseRelease date
2 (this release) 13/Jun/2012
(View details for release 1) 11/Nov/2010

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
FPI11 - Forest and Forest Products Training PackageForest and Forest Products Training Package 2.0-2.3 
AUR12 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 1.0-2.1 
SIS10 - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 3.0-3.1 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 4.0-5.0 
CHC08 - Community Services Training PackageCommunity Services Training Package 4.2 
AHC - Agriculture, Horticulture and Conservation and Land Management Training PackageAgriculture, Horticulture and Conservation and Land Management Training Package 1.0-1.1 
SFL - Floristry Training PackageFloristry Training Package 1.0 
AHC10 - Agriculture, Horticulture and Conservation and Land ManagementAgriculture, Horticulture and Conservation and Land Management 4.0-8.0 
SFI11 - Seafood Industry Training PackageSeafood Industry Training Package 2.0-2.2 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 3.0,4.0-5.0 
FDF10 - Food ProcessingFood Processing 4.0-4.1 
SIR07 - Retail Services Training PackageRetail Services Training Package 3.0-3.3 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
ACM30410 - Certificate III in Companion Animal ServicesCertificate III in Companion Animal Services1-2 
AUR21105 - Certificate II in Automotive SalesCertificate II in Automotive Sales1-2 
CHC30608 - Certificate III in Active VolunteeringCertificate III in Active Volunteering
SIB20110 - Certificate II in Retail Make-Up and Skin CareCertificate II in Retail Make-Up and Skin Care1-2 
SFI20611 - Certificate II in Seafood Industry (Sales and Distribution)Certificate II in Seafood Industry (Sales and Distribution)1-4 
SIR30212 - Certificate III in Retail OperationsCertificate III in Retail Operations1-2 
SIR20107 - Certificate II in Community PharmacyCertificate II in Community Pharmacy
SIB30110 - Certificate III in Beauty ServicesCertificate III in Beauty Services1-2 
AUR21112 - Certificate II in Automotive SalesCertificate II in Automotive Sales
FDF10111 - Certificate I in Food ProcessingCertificate I in Food Processing1-2 
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Accredited courses that have this unit in the completion mapping

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080501 Sales  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080501 Sales  23/Oct/2008 
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Modification History

The version details of this endorsed unit are in the table below. The latest information is at the top.

Release  

Comments 

Second Release

Editorial updates

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to operate a variety of retail equipment. It involves identifying the correct equipment required for a given task, maintaining retail equipment, applying keyboard skills and operating data entry equipment.

Application of the Unit

This unit applies to frontline service personnel who operate and maintain a range of retail equipment, including point-of-sale systems, keyboards and data entry equipment, according to manufacturer instructions, design specifications, store policy and designated timeframes. This work is undertaken with some supervision and guidance.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Pre-Requisites

Nil

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements and Performance Criteria

Element 

Performance Criteria 

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Maintain retail equipment.

1.1.Identify purpose of equipment  used in store or department.

1.2.Operate equipment, according to design specifications and safety requirements .

1.3.Identify equipment faults and report to relevant personnel .

1.4.Identify and apply maintenance program for retail equipment according to store policy and procedures .

2. Apply keyboard skills.

2.1.Operate keyboard using typing techniques within designated speed and accuracy requirements.

2.2.Enter and edit information accurately.

3. Operate data entry equipment.

3.1.Enter data using relevant equipment, according to store policy and procedures.

3.2.Operate price marking equipment, according to manufacturer instructions and store policy.

3.3.Enter data accurately and within designated time limits.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills 

  • planning and organising skills to complete tasks in set timeframe
  • problem solving skills to deal with different types of transactions
  • literacy and numeracy skills to:
  • read store procedures for operating equipment
  • enter data
  • perform point-of-sale transactions
  • follow common fault-finding procedures

Required knowledge 

  • store policy and procedures in regard to:
  • the operation and maintenance of store retail equipment
  • reporting problems and faults
  • relevant legislation and statutory requirements in regard to operating retail technology, including Work Health and Safety (WHS) requirements
  • relevant industry codes of practice
  • purpose and impact of using electronic technology
  • licensing requirements for carrying and moving merchandise (if applicable)

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • operates a range of store retail equipment according to store policy and procedures and industry codes of practice
  • operates and maintains a range of store retail equipment according to manufacturer instructions and design specifications
  • applies store maintenance program and reports faults and problems
  • consistently applies safe working practices in the operation and maintenance of store retail equipment according to OHS legislation and codes of practice
  • reads and interprets operation manuals to solve routine faults and errors and maintains and uses equipment effectively
  • uses keyboard skills to enter and edit data accurately
  • completes tasks in set timeframe.

Context of and specific resources for assessment 

Assessment must ensure access to:

  • a real or simulated work environment
  • relevant documentation, such as:
  • store policy and procedure manuals
  • manufacturer instructions and operation manuals
  • a range of store retail equipment.

Methods of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • observation of performance in the workplace
  • a role play
  • third-party reports from a supervisor
  • customer feedback
  • answers to questions about specific skills and knowledge
  • review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised  wording in the performance criteria is detailed below.

Equipment  may include:

  • point-of-sale terminals
  • electronic bar coding equipment for price labelling and stocktaking
  • portable data entry
  • printers
  • EFTPOS terminals
  • electronic ordering equipment
  • wrapping and packing equipment
  • equipment for carrying or moving merchandise
  • equipment for storage of merchandise, including refrigerators
  • weighing machines
  • thermometers
  • security tag systems
  • trolley return equipment
  • computers
  • scanners
  • numerical keyboard equipment, including calculators.

Safety requirements  may include:

  • hazard identification (e.g. workplace inspections)
  • emergency, fire and accident procedures
  • personal safety procedures
  • stress management
  • procedures for the use of personal protective clothing and equipment
  • reporting incidents and accidents in the workplace.

Relevant personnel  may include:

  • supervisor
  • team leader
  • manager.

Store policy and procedures  in regard to:

  • store administration
  • clerical systems
  • operating and maintaining retail equipment
  • Work Health and Safety (WHS).

Unit Sector(s)

Cross-Sector

Competency field

Computer Operations and ICT Management