Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to maintain and organise work areas in a retail environment. It involves applying personal hygiene practices and the organised use of equipment and chemicals to keep the workplace tidy, clean and safe. |
Application of the Unit
Application of the unit |
This unit requires the team member to demonstrate and apply knowledge of workplace policies, legislative requirements and manufacturer instructions in order to utilise tools, chemicals and equipment for the safe and efficient cleaning, organisation and maintenance of work areas. Frontline service personnel are responsible for this function. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
||
1 |
Organise work area. |
1.1 |
Maintain work areas in a safe, uncluttered and organised manner according to store policy and procedures . |
1.2 |
Carry out all routines safely, effectively and efficiently with minimum inconvenience to customers and staff according to store policy. |
||
1.3 |
Apply store policy and procedures for tidying work areas and placing items in designated areas. |
||
2 |
Clean work area. |
2.1 |
Apply store policy and procedures for personal hygiene. |
2.2 |
Apply store policy and procedures for cleaning of work area. |
||
2.3 |
Remove and dispose of waste promptly according to store policy and legislative requirements . |
||
2.4 |
Report spills, food, waste, or other potential hazards to relevant personnel and remove from floors according to store policy and legislative requirements. |
||
2.5 |
Promptly display signage in regard to unsafe areas . |
||
2.6 |
Maintain equipment and consumable materials and store correctly after use. |
||
2.7 |
Use and clean tools and equipment (including guards) according to manufacturer instructions and legislative requirements. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit:
|
The following knowledge must be assessed as part of this unit:
|
Evidence Guide
EVIDENCE GUIDE |
|
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
|
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
|
Context of and specific resources for assessment |
Assessment must ensure access to:
|
Methods of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
|
Assessing employability skills |
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification. |
Range Statement
RANGE STATEMENT |
|
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
|
Work areas may include: |
|
Store policy and procedures may relate to: |
|
Handling and cleaning routines may vary according to: |
|
Customers may include: |
|
Staff may be: |
|
Legislative requirements may include: |
|
Reporting may be conducted: |
|
Relevant personnel may include: |
|
Unsafe areas may include: |
|
Tools and equipment may relate to: |
|
Unit Sector(s)
Sector |
Cross-Sector |
Competency field
Competency field |
Cleaning and Maintenance |