Modification History
Release 1. SIRSS00035 Retail Leadership Transition Skill Set supersedes and is not equivalent to SIRSS00028 Retail Leadership Transition Skill Set.
Description
A set of skills for individuals to undertake supervisory responsibilities in a retail business in relation to staffing, work health and safety and stock and cost control.
Pathways Information
Achievement of the Units of Competency in this Skill Set may provide credit towards a range of qualifications in the SIR Retail Services Training Package.
Unit marked with an asterisk * has a prerequisite SIRXCEG008 Manage disrespectful, aggressive or abusive customers.
Licensing/Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Skill Set Requirements
Unit marked with an asterisk * has a prerequisite SIRXCEG008 Manage disrespectful, aggressive or abusive customers.
|
Unit code |
Unit title |
|
SIRRINV002 |
Control stock |
|
SIRRRTF002 |
Monitor retail store financials |
|
SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
|
SIRXCEG009* |
Manage workplace responses to disrespectful, aggressive or abusive customer behaviour |
|
SIRXMGT001 |
Supervise and support frontline team members |
|
SITXHRM002 |
Roster staff |
Target Group
This Skill Set is for individuals who are working in supervisory roles in the retail industry.
Suggested words for Statement of Attainment
These Units of Competency provide a set of skills for undertaking supervisory responsibilities in a retail business.
