Modification History
Not applicable.
Description
A set of skills for individuals to build and maintain relationships with retail customers to achieve sales targets through effective engagement, providing high quality customer service and assistance with difficulties and developing relationships with customers that generate loyalty.
Pathways Information
Achievement of the Units of Competency in this Skill Set may provide credit towards a range of qualifications in the SIR Retail Services Training Package.
Licensing/Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this Skill Set at the time of publication.
Skill Set Requirements
|
Unit code |
Unit title |
|
SIRXCEG001 |
Engage the customer |
|
SIRXCEG002 |
Assist with customer difficulties |
|
SIRXCEG003 |
Build customer relationships and loyalty |
|
SIRWSLS002 |
Analyse and achieve sales targets |
|
SIRXIND001 |
Work effectively in a service environment |
|
SIRXSLS001 |
Sell to the retail customer |
Target Group
This Skill Set is for individuals who are working in customer service roles in the retail industry.
Suggested words for Statement of Attainment
These Units of Competency provide a set of skills for building and maintaining relationships with retail customers to achieve sales targets.
Custom Content Section
Not applicable.
