Skill set details

SIRSS00025 - Retail Customer Relationship (Release 1)


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Release Status:
ReleaseRelease date
1 1 (this release) 21/Oct/2020

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A set of skills for individuals to build and maintain relationships with retail customers to achieve sales targets through effective engagement, providing high quality customer service and assistance with difficulties and developing relationships with customers that generate loyalty.

Pathways Information

Achievement of the Units of Competency in this Skill Set may provide credit towards a range of qualifications in the SIR Retail Services Training Package.

Licensing/Regulatory Information

No occupational licensing, certification or specific legislative requirements apply to this Skill Set at the time of publication.

Skill Set Requirements

Unit code 

Unit title 


Engage the customer


Assist with customer difficulties


Build customer relationships and loyalty


Analyse and achieve sales targets


Work effectively in a service environment


Sell to the retail customer

Target Group

This Skill Set is for individuals who are working in customer service roles in the retail industry.

Suggested words for Statement of Attainment

These Units of Competency provide a set of skills for building and maintaining relationships with retail customers to achieve sales targets.

Custom Content Section

Not applicable.