Modification History
Not applicable.
Description
A set of skills for individuals to interact and communicate with customers and colleagues to provide product and service knowledge, assist with enquiries and complete sales transactions.
Pathways Information
Achievement of the Units of Competency in this Skill Set may provide credit towards a range of qualifications in the SIR Retail Services Training Package.
Licensing/Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this Skill Set at the time of publication.
Skill Set Requirements
|
Unit code |
Unit title |
|
SIRXCEG001 |
Engage the customer |
|
SIRXCOM001 |
Communicate in the workplace to support team and customer outcomes |
|
SIRXIND001 |
Work effectively in a service environment |
|
SIRXIND003 |
Organise personal work requirements |
|
SIRXPDK001 |
Advise on products and services |
|
SIRXSLS002 |
Follow point-of-sale procedures |
Target Group
This Skill Set is for individuals who are working in customer service roles in the retail industry.
Suggested words for Statement of Attainment
These Units of Competency provide a set of skills for engaging with customers in a retail industry workplace.
Custom Content Section
Not applicable.
