Skill set details

SIRSS00024 - Retail Customer Engagement (Release 1)


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Release Status:
ReleaseRelease date
1 1 (this release) 21/Oct/2020

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Modification History

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A set of skills for individuals to interact and communicate with customers and colleagues to provide product and service knowledge, assist with enquiries and complete sales transactions.

Pathways Information

Achievement of the Units of Competency in this Skill Set may provide credit towards a range of qualifications in the SIR Retail Services Training Package.

Licensing/Regulatory Information

No occupational licensing, certification or specific legislative requirements apply to this Skill Set at the time of publication.

Skill Set Requirements

Unit code 

Unit title 


Engage the customer


Communicate in the workplace to support team and customer outcomes


Work effectively in a service environment


Organise personal work requirements


Advise on products and services


Follow point-of-sale procedures

Target Group

This Skill Set is for individuals who are working in customer service roles in the retail industry.

Suggested words for Statement of Attainment

These Units of Competency provide a set of skills for engaging with customers in a retail industry workplace.

Custom Content Section

Not applicable.