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Skill set details

SIRSS00021 - Develop an online presence for customer engagement (Release 1)

Summary

Usage recommendation:
Current
Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 12/Sep/2019

Units of competency

CodeSort Table listing units of competency by the Code columnTitleSort Table listing units of competency by the Title columnUsage RecommendationSort Table listing units of competency by the Usage Recommendation columnEssentialSort Table listing units of competency by the Essential column
SIRXOSM005 - Develop a basic website for customer engagementDevelop a basic website for customer engagementCurrentN/A
SIRXOSM002 - Maintain ethical and professional standards when using social media and online platformsMaintain ethical and professional standards when using social media and online platformsCurrentN/A
SIRXOSM004 - Analyse performance of social media and online business toolsAnalyse performance of social media and online business toolsCurrentN/A
SIRXOSM007 - Manage risk to organisational reputation in an online settingManage risk to organisational reputation in an online settingCurrentN/A
SIRXOSM003 - Use social media and online toolsUse social media and online toolsCurrentN/A
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Modification History

Not applicable.

Description

A set of skills to develop, implement and evaluate an organisation’s online presence and to use platforms professionally and ethically.

This Skill Set is designed for use across industries.

Pathways Information

Achievement of these units provides credit towards any Training Package qualification containing any of the Skill Set units of competency.

Licensing/Regulatory Information

No occupational licensing, certification or specific legislative requirements apply to this Skill Set at the time of publication.

Skill Set Requirements

Unit Code 

Unit Title 

SIRXOSM002

Maintain ethical and professional standards when using social media and online platforms

SIRXOSM003

Use social media and online tools

SIRXOSM004

Analyse performance of social media and online business tools

SIRXOSM005

Develop a basic website for customer engagement

SIRXOSM007

Manage risk to organisational reputation in an online setting

Target Group

Self-employed individuals, and owners and senior employees of any type of small to medium organisation that utilises social media and online tools for customer engagement including commercial, not-for-profit and government organisations.

Suggested words for Statement of Attainment

These units of competency provide a set of skills to develop, implement and evaluate an organisation’s online presence and to use platforms professionally and ethically.