Skill set details

SIRSS00001 - Coaching and Mentoring (Release 1)


Usage recommendation:
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
DeletedDeleted from SIR07 Retail Services Training Package18/Apr/2016

ReleaseRelease date
1 1 (this release) 14/Aug/2012

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Modification History

The version details of this skill set are in the table below. The latest information is at the top.



First Release

New skill set


Not applicable.

Pathways Information

These units provide a credit towards the SIR40212 Certificate IV in Retail Management. 

Licensing/Regulatory Information

Readers should ensure that they have also read the part of the Training Package that outlines licensing and regulatory requirements.

Skill Set Requirements


Unit Code 

Unit Title 


Develop teams and individuals 


Lead a team to foster innovation 


Provide work skill instruction 


Plan, organise and facilitate learning in the workplace 


Mentor in the workplace 

Target Group

This skill set provides the skills and knowledge required by a line manager in the retail services setting. 

Suggested words for Statement of Attainment

These competencies from the SIR07 V3 Retail Services Training Package meet skills required to undertake the role of coach or mentor in a customer service environment.