Unit of competency
Modification History
Not applicable.
Application
This unit describes the performance outcomes, skills and knowledge required to manage merchandise quality and compliance. It requires the ability to review quality and compliance standards, ensure products meet requirements and take action to address quality and compliance issues.
This unit applies to individuals working in merchandise management related roles in a diverse range of retail sectors and business contexts. They operate with independence and are responsible for making a range of operational business decisions that relate to retail merchandise management.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Merchandise Management
Unit Sector
Retail
Elements and Performance Criteria
ELEMENTS |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Establish organisational merchandise quality and compliance standards. |
1.1. Identify merchandise quality requirements based on organisational strategy and objectives. 1.2. Identify internal and external merchandise compliance requirements. 1.3. Document product quality and compliance standards, including tolerances. 1.4. Develop control systems and procedures that support the achievement of quality and compliance requirements. 1.5. Communicate systems and procedures to relevant internal and external stakeholders. |
2. Assess merchandise quality and compliance. |
2.1. Monitor adherence to quality and compliance standards during product production and trade. 2.2. Arrange routine product testing against quality and compliance standards as required. 2.3. Seek input from customers and stores regarding product quality and compliance. 2.4. Investigate causes of product faults and implement corrective action. 2.5. Communicate with relevant stakeholders as product issues and faults occur to minimise impact. |
3. Evaluate merchandise quality and compliance. |
3.1. Source product performance information as related to quality and compliance, including customer feedback. 3.2. Maintain records of product quality and compliance and quality issues according to organisational requirements. 3.3. Record action taken to prevent further compliance and quality issues. 3.4. Document quality and compliance reports and make recommendations for future improvements. |
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria, are listed here, along with a brief context statement. |
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SKILLS |
DESCRIPTION |
Reading skills to: |
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Technology skills to: |
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Unit Mapping Information
No equivalent unit.
Links
Companion Volume Implementation Guides - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d