Unit of competency details

SIRRMRM011 - Manage merchandise quality and compliance (Release 1)


Usage recommendation:
Release Status:
ReleaseRelease date
1 1 (this release) 16/Aug/2017

Companion volumes:

Training packages that include this unit


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  12/Oct/2017 
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Unit Of competency

Modification History

Not applicable.


This unit describes the performance outcomes, skills and knowledge required to manage merchandise quality and compliance. It requires the ability to review quality and compliance standards, ensure products meet requirements and take action to address quality and compliance issues.

This unit applies to individuals working in merchandise management related roles in a diverse range of retail sectors and business contexts. They operate with independence and are responsible for making a range of operational business decisions that relate to retail merchandise management.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit


Competency Field

Merchandise Management

Unit Sector


Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish organisational merchandise quality and compliance standards.

1.1. Identify merchandise quality requirements based on organisational strategy and objectives.

1.2. Identify internal and external merchandise compliance requirements.

1.3. Document product quality and compliance standards, including tolerances.

1.4. Develop control systems and procedures that support the achievement of quality and compliance requirements.

1.5. Communicate systems and procedures to relevant internal and external stakeholders.

2. Assess merchandise quality and compliance.

2.1. Monitor adherence to quality and compliance standards during product production and trade.

2.2. Arrange routine product testing against quality and compliance standards as required.

2.3. Seek input from customers and stores regarding product quality and compliance.

2.4. Investigate causes of product faults and implement corrective action.

2.5. Communicate with relevant stakeholders as product issues and faults occur to minimise impact.

3. Evaluate merchandise quality and compliance.

3.1. Source product performance information as related to quality and compliance, including customer feedback.

3.2. Maintain records of product quality and compliance and quality issues according to organisational requirements.

3.3. Record action taken to prevent further compliance and quality issues.

3.4. Document quality and compliance reports and make recommendations for future improvements.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria, are listed here, along with a brief context statement.



Reading skills to:

  • interpret complex information relating to specifications, compliance, quality requirements and organisational procedures.

Technology skills to:

  • access, document and communicate information using digital technologies and systems.

Unit Mapping Information

No equivalent unit.


Companion Volume Implementation Guides - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d


Assessment requirements

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • develop quality and compliance standards for one product range that details:
  • quality requirements
  • compliance requirements:
  • internal
  • external
  • tolerances
  • develop control procedures for the above product range that details:
  • product monitoring and testing
  • corrective and preventative action
  • reporting
  • evaluate performance of one product range against quality and compliance standards and make recommendations for future improvements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in the elements and performance criteria of this unit:

  • key aspects of legal and ethical requirements and considerations as they relate to product quality and compliance:
  • certification
  • packaging and labelling
  • Australian standards
  • safety
  • environmental
  • impact of product quality both positive and negative:
  • health and safety
  • brand reputation
  • customer loyalty
  • commercial
  • key aspects of quality and compliance standards:
  • product specifications
  • tolerances
  • sustainability requirements
  • compliance requirements
  • quality and compliance control procedures:
  • product monitoring:
  • audits
  • inspection
  • product testing:
  • functionality testing
  • quality testing
  • safety testing
  • benchmark testing
  • corrective action:
  • product recalls
  • product isolation
  • preventative action
  • reporting of variances
  • audits of compliance with quality control guidelines
  • techniques to manage the impact of quality and compliance issues
  • cost of non-compliance:
  • penalties
  • brand damage
  • role of internal and external stakeholders in product quality control and compliance
  • role of feedback in identifying quality and compliance issues:
  • returns
  • complaints
  • formats for quality and compliance reporting.

Assessment Conditions

Skills must be demonstrated in a retail environment. This can be:

  • an industry workplace
  • a simulated industry environment.

Assessment must ensure access to:

  • current documentation outlining aspects of legal and ethical issues that relate to product compliance and quality
  • templates for quality and compliance reporting.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors, and:

  • have worked in the retail industry for at least three years where they have applied the skills and knowledge within this unit of competency.


Companion Volume Implementation Guides - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d