Modification History
The version details of this endorsed unit are in the table below. The latest information is at the top.
Release |
Comments |
Release 2 |
Amendment to Range statement "triggers for referral to a pharmacist". |
First Release |
This unit is updated and equivalent to SIRPPKS005A Identify, locate and sell cough and cold products. New unit title and technical modifications to all areas of the unit. No change to the overall scope or outcomes of the unit. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to provide information to customers on products, services and customer self-care practices for cough and cold conditions; and supply products relevant to their needs.
Application of the Unit
This unit applies to community pharmacy employees working as pharmacy assistants. Pharmacy assistants work directly with customers, providing information on and supplying Pharmacy Medicines and unscheduled medicine products for cough and cold relief. In situations where customers require referral to a pharmacist for therapeutic advice, or where the supply of Pharmacist Only Medicines or products is required, the pharmacy assistant gathers information, refers the customer on, and then supports the pharmacist by finalising the supply of medicines and products.
Licensing/Regulatory Information
All relevant federal, state or territory legislation, Pharmacy Board of Australia Guidelines, and established practice and quality assurance standards are to be met relating to the promotion and sale of Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3).
Pre-Requisites
SIRCHCS201 |
Support the supply of Pharmacy Medicines and Pharmacist Only Medicines |
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Collect information regarding customer cough and cold needs. |
1.1.Approach and question customer to establish who will be using the product. 1.2.Confirm relevant symptoms, their duration and their severity. 1.3.Determine customer satisfaction with cough and cold medicines and products that have been tried to relieve symptoms. 1.4.Identify any other health conditions and medicines the customer is taking. 1.5.Follow pharmacy protocols and procedures to respect and protect customer privacy. |
2. Identify and respond to customer needs and requirements. |
2.1.Assess customer information and determine response . 2.2.Act on triggers for referral to a pharmacist . 2.3.Select and suggest Pharmacy Medicine or unscheduled medicines and products where suited to customer cough and cold symptoms and requirements. 2.4.Follow pharmacy procedures relating to conditions of supply for cough and cold products. |
3. Provide relevant product, self-care and lifestyle information. |
3.1.Explain manufacturer’s product information and confirm customer understanding of directions for product use . 3.2.Suggest companion products relevant to desired health outcomes. 3.3.Offer lifestyle and self-care advice where relevant to desired health-care outcomes. 3.4.Access and provide relevant sources of self-care information to customers. |
4. Maintain and build own knowledge of cough and cold products. |
4.1.Identify the pharmacy range and location of cough and cold products. 4.2.Maintain currency of knowledge with respect to new additions or changes to the pharmacy range. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure that competency is:
Assessment must ensure access to:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Customer may include people: |
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Cough and cold medicines and products may include: |
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Protocols and procedures may include: |
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Response may include: |
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Triggers for referral to a pharmacist may include: |
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Directions for product use may include: |
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Companion products may include: |
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Sources of self-care information may include: |
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Unit Sector(s)
Community Pharmacy
Competency field
Pharmacy Product Knowledge