Unit of competency details
SIRCPPA018 - Assist customers with women's and men's health care products (Release 1)
Summary
Usage recommendation:
Current
Releases:
| 1 1 (this release) |
31/Mar/2016 |
Companion volumes:
Unit of competency
Assessment requirements
Training packages that include this unit
Qualifications that include this unit
Classifications
Classification history
| ASCED Module/Unit of Competency Field of Education Identifier | 080501 | Sales | 09/Aug/2016 | |
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Unit of competency
Modification History
Not applicable.
Application
This unit describes the performance outcomes, skills and knowledge required to gather information about customer needs, and provide suggestions and information on women’s and men’s health care Pharmacy Medicines (S2) and unscheduled products. It requires the ability to identify and act on triggers for referral to a pharmacist for therapeutic advice and supply of Pharmacist Only Medicines (S3).
This unit applies to pharmacy assistants working in community pharmacies. They work with some independence, under general supervision and guidance from others, but ultimately under the supervising pharmacist.
This unit incorporates the requirement for pharmacy assistants to comply with federal, state and territory law and Pharmacy Board of Australia Guidelines for supplying scheduled Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3). At the time of publication, they are not, however, required to hold an occupational licence or to be certified as competent in this unit to supply scheduled medicines.
Pre-requisite Unit
SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
Competency Field
Pharmacy Product Advice
Unit Sector
Community Pharmacy
Elements and Performance Criteria
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ELEMENTS
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PERFORMANCE CRITERIA
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Elements describe the essential outcomes.
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Performance criteria describe the performance needed to demonstrate achievement of the element.
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1. Collect information about customer health care needs.
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1.1.Approach and question customer according to pharmacy protocol.
1.2.Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.
1.3.Determine customer satisfaction with products previously used.
1.4.Identify any other health conditions and prescribed medications.
1.5.Follow pharmacy procedures to respect and protect customer privacy.
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2. Assess customer information and determine need for referral.
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2.1.Recognise and act on information that requires referral to the pharmacist.
2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).
2.3.Provide clear summary of customer information to pharmacist when referral is required.
2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.
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3. Provide product, self-care and lifestyle information.
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3.1.Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.
3.2.Identify and use opportunities to suggest additional products relevant to customer needs.
3.3.Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.
3.4.Offer current and accurate information on related lifestyle and self-care practices.
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4. Maintain and develop knowledge of women's and men's health care products.
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4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
4.2.Check regularly for new additions or changes to range.
4.3.Use product information to update knowledge of product application and directions for use.
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Foundation Skills
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Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
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Technology skills to:
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- use online information systems to search for information.
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Unit Mapping Information
No equivalent unit.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d
Assessment requirements
Modification History
Not applicable.
Performance Evidence
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
- recognise and respond appropriately to three product or symptom-based requests for women’s and men’s health products that require referral
- suggest suitable products for six customers presenting with different needs that individually or cumulatively include the need for:
- anti-fungal medication
- contraceptive products
- lubricants
- self-test kits
- pelvic floor aids and equipment
- provide directions for product use and other information on lifestyle and self-care practices for each of the above customers
- recommend as appropriate to customer needs, across the product suite, a mix of:
- unscheduled medicines and products
- Pharmacy Medicines (S2)
- respond to the needs of each of the following customer types:
- adults of both genders
- pregnant or breastfeeding women
- elderly people.
Knowledge Evidence
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
- these common conditions, at a basic level of understanding, and symptoms for which women’s and men’s health care medicines and products are used:
- contagious infections
- erectile dysfunction
- reproductive problems, menstrual and menopause conditions
- sexual hygiene
- sexually transmissible infections
- thrush
- ways in which sexually transmissible infection is transferred and infection control methods
- common lifestyle risk factors that can contribute to sexual health conditions and methods of self-care
- key terminology, jargon and common abbreviations relevant to sexual health care, for:
- conditions related to sexual health for women and men
- medicines and products used to relieve symptoms
- overview of pharmacy range of women’s and men’s health care products; Pharmacy Medicines (S2) and unscheduled medicines and products:
- location
- which products in the range are Pharmacist Only Medicines (S3)
- different types of commonly requested products, their use, their side effects and interactions that may contraindicate their use:
- anti-fungal medication
- contraceptive products – condoms, diaphragms, spermicides
- lubricants
- self-test kits:
- breast testing kits
- home testing pregnancy or ovulation kits
- pelvic floor aids and equipment
- thrush treatments
- features and uses of aids and equipment used with women’s and men’s health care medicines and products
- recognised and credible sources and format of product, lifestyle and self-care information:
- manufacturer product support materials:
- Consumer Medicines Information (CMI)
- product leaflets, brochures, booklets
- internet sites
- health-care fact sheets
- medicines databases
- pharmacy manuals
- reputable health education internet sites; government and not-for profit organisations
- sources of information on specialist services that support women’s and men’s health:
- reputable health education internet sites
- government and not for profit health organisations
- organisational procedures for supplying women’s and men’s health care medicines and products.
Assessment Conditions
Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be:
- an industry workplace
- a simulated industry environment.
Assessment must ensure use of:
- information technology hardware and software
- online information systems
- pharmacy display and storage locations, shelf facings and signage for unscheduled products and Pharmacy Medicines (S2)
- a diverse commercial range of health care unscheduled products and Pharmacy Medicines (S2) as specified in the Performance Evidence:
- customer brochures and leaflets providing information on:
- directions for product use
- lifestyle and self-care practices
- specialist services that support sexual health
- organisational procedures for supplying sexual health care medicines and products
- customers with whom the individual can interact; these can be:
- customers in an industry workplace who are served by the individual during the assessment process; or
- individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:
- have worked in the pharmacy sector for at least two years.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d
