Unit of competency details

SIRCPPA015 - Assist customers with wound care products (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 31/Mar/2016

Usage recommendation:
Supersedes SIRCHCS411 - Advise on wound care products and self-careUpdated to meet Standards for Training Packages. Not equivalent. • Title simplified. • Prerequisite changed to SIRCINF001 Use pharmacy practices for infection control. • Additional Performance Criteria on developing knowledge, providing customers with information on life-style and self-care practices, and using whole product range for better outcomes. • Removal of Performance Criteria finalising pharmacist supply of scheduled medicines. • Changed knowledge requirements. o Removal of:  role boundaries and responsibilities / referral  particular schedule of organisational procedures o Addition of:  groups at risk of infection  signs of infection  clarification of scope of product knowledge. 30/Mar/2016

Training packages that include this unit


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080501 Sales  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080501 Sales  09/Aug/2016 
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Unit Of competency

Modification History

Not applicable.


This unit describes the performance outcomes, skills and knowledge required to gather information about customer needs, and provide suggestions and information on Pharmacy Medicines (S2) and unscheduled wound care products. It requires the ability to identify and act on triggers for referral to a pharmacist for therapeutic advice or supply of Pharmacist Only Medicines (S3).

This unit applies to pharmacy assistants working in community pharmacies. They work with some independence, under general supervision and guidance from others, but ultimately under the supervising pharmacist.

This unit incorporates the requirement for pharmacy assistants to comply with federal, state and territory law and Pharmacy Board of Australia Guidelines for supplying scheduled Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3). At the time of publication, they are not, however, required to hold an occupational licence or to be certified as competent in this unit to supply scheduled medicines.

Pre-requisite Unit

SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

SIRCINF001 Use pharmacy practices for infection control

Competency Field

Pharmacy Product Advice

Unit Sector

Community Pharmacy

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect information about customer wound care needs.

1.1.Approach and question customer according to pharmacy protocol.

1.2.Use questions and actively listen to determine who will be using the product and relevant asthma triggers, symptoms, duration and severity of the condition.

1.3.Determine customer satisfaction with products previously used.

1.4.Identify any other health conditions and prescribed medications.

1.5.Follow pharmacy procedures to respect and protect customer privacy.

2. Assess customer information and determine need for referral.

2.1.Recognise and act on information that requires referral to the pharmacist.

2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

2.3.Provide clear summary of customer information to pharmacist when referral is required.

2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3. Provide product, self-care and lifestyle information.

3.1.Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.

3.2.Identify and use opportunities to suggest companion products, aids and equipment relevant to desired health outcomes.

3.3.Interpret and clearly explain manufacturer’s product information and use questioning to confirm customer understanding of directions for product use.

3.4.Offer current and accurate information from recognised sources on related lifestyle and self-care practices and specialist support services.

4. Maintain and develop knowledge of wound care, products and services.

4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

4.2.Check regularly for new additions or changes to range.

4.3.Use product information to update knowledge of product application and directions for use.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.

Technology skills to:

  • use online information systems to search for information.

Unit Mapping Information

No equivalent unit.


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d


Assessment requirements

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • access and interpret information about wounds, wound care, and specialist support services from two different sources
  • respond to product and symptom-based requests for wound care products from six customers presenting with different needs
  • provide directions for product use and other information on lifestyle and self-care practices for each of the above customers
  • provide information on:
  • analgesics
  • anti-inflammatory medicines
  • antiseptic and saline washes
  • cold and hot packs
  • skincare products
  • surgical sundries
  • wound dressings
  • recommend as appropriate to customer needs, across the product suite, a mix of:
  • unscheduled medicines and products
  • Pharmacy Medicines (S2)
  • respond to the needs of each of the following customer types:
  • adults of both genders
  • the elderly
  • children.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • common wound types, causes and associated care requirements:
  • acute wounds caused by:
  • abrasions
  • cuts
  • grazes
  • lacerations
  • sprains
  • strains
  • chronic wounds including ulcers caused by poor circulation or medical conditions
  • contusion, bruising and soft tissue injury caused by:
  • blunt blow
  • knock or fall
  • punching
  • penetrating wounds (puncture) caused by sharp objects
  • surgical wounds
  • bites and stings
  • burns and scalds
  • basic understanding of anatomical structure of skin and its healing stages and indicators:
  • inflammatory or defensive stage
  • reconstruction stage
  • maturation or remodelling stage
  • common lifestyle factors that can cause or exacerbate infection and methods of self-care
  • groups at particular risk of sustaining wounds
  • groups at risk of infection
  • signs of infection in wounds
  • key terminology, jargon and common abbreviations for:
  • wound types and infectious conditions
  • medicines and products used to assist
  • overview of pharmacy product range for wound care:
  • location
  • which products in the range are Pharmacist Only Medicines (S3)
  • different types of wound care products, their use, their side effects and interactions that may contraindicate their use:
  • analgesics
  • anti-inflammatory medicines
  • antiseptic and saline washes
  • cold and hot packs
  • skincare products:
  • skin cleansers
  • moisturisers
  • sealants
  • adhesive removers
  • surgical sundries
  • wound dressings:
  • spray on dressings
  • gels, granules, pastes and beads
  • dry dressings
  • adhesive dressings
  • low adherent absorbent dressings
  • medicated bandages
  • non-stick pads
  • strapping, bandaging and sports tape
  • aids and equipment used for wound care:
  • features and uses
  • care and maintenance
  • sources and format of product, lifestyle and self-care information:
  • manufacturer product support materials:
  • Consumer Medicines Information (CMI)
  • product leaflets, brochures, booklets
  • internet sites
  • health-care fact sheets
  • industry and professional publications
  • medicines databases
  • pharmacy manuals
  • reputable health education internet sites
  • government and not-for profit organisations
  • organisational procedures for supplying wound care medicines and products and providing advice on wound care.

Assessment Conditions

Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be:

  • an industry workplace
  • a simulated industry environment.

Assessment must ensure use of:

  • information technology hardware and software
  • online information systems
  • pharmacy display and storage locations, shelf facings and signage for wound care products
  • a diverse, commercial product range of Pharmacy Medicines (S2) and unscheduled products for wound care:
  • analgesics
  • anti-inflammatory medicines
  • antiseptic and saline washes
  • cold and hot packs
  • skincare products
  • surgical sundries
  • wound dressings
  • customer brochures and leaflets providing information on:
  • directions for product use
  • care and maintenance of aids and equipment
  • lifestyle and self-care practices
  • specialist services that support wound care
  • organisational procedures for supplying wound care medicines and products and providing advice on wound care
  • customers with whom the individual can interact; these can be:
  • customers in an industry workplace who are served by the individual during the assessment process; or
  • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:

  • have worked in the pharmacy sector for at least two years.


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

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