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Unit of competency details

SIRCPPA008 - Assist customers with products for gastro-intestinal conditions (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes SIRCPPK308 - Assist customers seeking relief from gastro-intestinal conditionsNot equivalent. Updated to meet Standards for Training Packages. •Title simplified. • Additional Performance Criteria on developing knowledge and using whole product range for better outcomes • Changed knowledge requirements: o Removal of:  role boundaries and responsibilities / referral  particular schedule of organisational procedures o Addition of:  terminology  sources and format of product, lifestyle and self-care information  clarification of scope of product knowledge. 30/Mar/2016

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 31/Mar/2016


Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080501 Sales  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080501 Sales  09/Aug/2016 
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Unit of competency

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to gather information about customer needs, and provide suggestions and information on Pharmacy Medicines (S2) and unscheduled products for common gastro-intestinal conditions within the limits of the Australian Dietary Guidelines. It requires the ability to identify and act on triggers for referral to a pharmacist for therapeutic advice and supply of Pharmacist Only Medicines (S3).

This unit applies to pharmacy assistants working in community pharmacies. They work with some independence, under general supervision and guidance from others, but ultimately under the supervising pharmacist.

This unit incorporates the requirement for pharmacy assistants to comply with federal, state and territory law and Pharmacy Board of Australia Guidelines for supplying scheduled Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3). At the time of publication, they are not, however, required to hold an occupational licence or to be certified as competent in this unit to supply scheduled medicines.

Pre-requisite Unit

SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

Competency Field

Pharmacy Product Advice

Unit Sector

Community Pharmacy

Elements and Performance Criteria

ELEMENTS 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect information about customer gastro-intestinal care needs.

1.1.Approach and question customer according to pharmacy protocol.

1.2.Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.

1.3.Determine customer satisfaction with products previously used.

1.4.Identify any other health conditions and prescribed medications.

1.5.Follow pharmacy procedures to respect and protect customer privacy.

2. Assess customer information and determine need for referral.

2.1.Recognise and act on information that requires referral to the pharmacist.

2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

2.3.Provide clear summary of customer information to pharmacist when referral is required.

2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3. Provide product, self-care and lifestyle information.

3.1.Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.

3.2.Identify and use opportunities to suggest additional products relevant to customer needs.

3.3.Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.

3.4.Offer current and accurate information on related lifestyle and self-care practices.

4. Maintain and develop knowledge of products for gastro-intestinal conditions.

4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

4.2.Check regularly for new additions or changes to range.

4.3.Use product information to update knowledge of product application and directions for use.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.

Numeracy skills to:

  • calculate dosage and quantity requirements.

Technology skills to:

  • use online information systems to search for information.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

 

Assessment requirements

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • recognise and respond appropriately to three product or symptom-based requests for gastro-intestinal products that require referral
  • suggest suitable gastro-intestinal medicines or products for six customers presenting with different needs that individually or cumulatively include the need for:
  • anthelmintic (worming) products
  • anti-diarrhoea medicine
  • anti-spasmodic medication
  • enemas
  • fibre supplements
  • haemorrhoidal products
  • laxatives
  • products in different forms
  • provide directions for product use and other information on lifestyle and self-care practices for each of the above customers
  • recommend as appropriate to customer needs, across the product suite, a mix of:
  • unscheduled medicines and products
  • Pharmacy Medicines (S2)
  • respond to the needs of each of the following customer types:
  • adults of both genders
  • the elderly
  • children.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • these common gastro-intestinal conditions, at a basic level of understanding, and products that assist in relief of symptoms:
  • coeliac disease
  • food intolerances
  • gastroenteritis
  • irritable bowel syndrome
  • common lifestyle risk factors that can contribute to gastro-intestinal conditions and methods of self-care
  • key terminology, jargon and common abbreviations for:
  • gastro-intestinal health conditions
  • medicines and products used to relieve symptoms
  • overview of pharmacy product range for gastro-intestinal conditions; Pharmacy Medicines (S2) and unscheduled medicines and products:
  • location
  • which products in the range are Pharmacist Only Medicines (S3)
  • the actions of antacids, alginates and H2 antagonists and their suitability for different customer needs
  • different types of commonly requested products, their use, their side effects and interactions that may contraindicate their use:
  • anthelmintic (worming) products
  • anti-diarrhoea medicine
  • anti-spasmodic medication
  • enemas
  • fibre supplements
  • haemorrhoidal products
  • laxatives
  • products in different forms:
  • granules
  • liquid
  • mixtures
  • ointments and creams
  • powders
  • suppositories
  • tablets, capsules and caplets
  • features and uses of aids and equipment used with medicines and products for gastro-intestinal conditions
  • recognised and credible sources of information on gastro-intestinal conditions, health management and specialist support services:
  • federal, state or territory government health education internet sites
  • not for profit health councils
  • industry and professional publications
  • product manufacturer health education materials
  • sources and format of product, lifestyle and self-care information:
  • manufacturer product support materials:
  • Consumer Medicines Information (CMI)
  • product leaflets, brochures, booklets
  • internet sites
  • health-care fact sheets
  • medicines databases
  • pharmacy manuals
  • reputable health education internet sites
  • government and not-for profit organisations
  • organisational procedures for supplying medicines and products for gastro-intestinal conditions.

Assessment Conditions

Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be:

  • an industry workplace
  • a simulated industry environment.

Assessment must ensure use of:

  • information technology hardware and software
  • online information systems
  • pharmacy display and storage locations, shelf facings and signage for unscheduled products and Pharmacy Medicines (S2)
  • a diverse commercial range of products for gastro-intestinal conditions including unscheduled products and Pharmacy Medicines (S2):
  • aids and equipment used with products and medicines for gastro-intestinal conditions
  • anthelmintic (worming) products
  • anti-diarrhoea medicine
  • anti-spasmodic medication
  • complementary medicines
  • enemas
  • fibre supplements
  • haemorrhoidal products
  • laxatives

products in various forms

  • customer brochures and leaflets providing information on:
  • directions for product use
  • lifestyle and self-care practices
  • organisational procedures for supplying medicines and products for gastro-intestinal conditions
  • customers with whom the individual can interact; these can be:
  • customers in an industry workplace who are served by the individual during the assessment process; or
  • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:

  • have worked in the pharmacy sector for at least two years.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d