Modification History
The version details of this endorsed unit are in the table below. The latest information is at the top.
Release |
Comments |
First Release |
This is a revised unit, based on but not equivalent to SIRPPKS014A Provide information, products and services on diabetes. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to test blood glucose and advise on monitoring equipment and services.
The unit covers an elementary knowledge of the diabetes condition, how to test blood glucose levels, recommend home monitoring equipment, and advise on lifestyle and health-care practices to support customers to manage diabetes.
Application of the Unit
This unit applies to community pharmacy employees working as pharmacy assistants or dispensary assistants. Pharmacy assistants frequently work directly with customers in supporting their diabetes management. In situations where diabetics require referral to a pharmacist for therapeutic advice or where the supply of Pharmacist Only Medicines or products is required, the pharmacy assistant gathers information, refers the customer on, and then supports the pharmacist in finalising diabetes services and supplying medicines and products.
A person undertaking this role is required to work under the supervision of a pharmacist.
Licensing/Regulatory Information
All relevant federal, state or territory legislation, Pharmacy Board of Australia Guidelines, and established practice and quality assurance standards are to be met.
Pre-Requisites
HLTIN402C |
Maintain infection control standards in office practice settings |
SIRCHCS201 |
Support the supply of Pharmacy Medicines and Pharmacist Only Medicines |
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Identify customer needs. |
1.1.Follow pharmacy protocols and procedures to determine customer requirements. 1.2.Identify and act on triggers for referral to a pharmacist. 1.3.Follow pharmacy procedures to respect and protect customer privacy. 1.4.Recognise diabetes types and related conditions . 1.5.Consult customer, explain that a single test is not an accurate indicator, and that monitoring at regular intervals is required. 1.6.Advise customer on the availability of pharmacy blood glucose testing services. |
2. Test blood glucose levels. |
2.1.Apply pharmacy procedures and testing equipment to manufacturer’s instructions to prepare for blood glucose testing. 2.2.Apply lancet with glucose to inside of fingertip or alternative selected area . 2.3.Trigger lancet and hold blood against test strip loaded into monitor and wait for monitor to register blood glucose reading. 2.4.Enter results on pharmacy blood glucose testing record and refer to pharmacist for checking, verification and follow-up with the customer where required. 2.5.Provide confirmed record to the customer and file a copy according pharmacy procedures. 2.6.Dispose of used lancets in a sharps container. |
3. Provide advice on blood glucose self-testing equipment products and services. |
3.1.Inform customer regarding the features and components of home blood glucose testing equipment from the pharmacy range. 3.2.Demonstrate use, care and maintenance of digital home blood glucose testing equipment and recommend specific self-testing equipment to customer. 3.3.Assist customer in identifying common reasons for inaccurate readings . 3.4.Show customer how to keep a personal blood glucose record . 3.5.Recommend and comply with conditions relating to supply of diabetes-related products, aids, test kits and equipment . |
4. Provide blood glucose products and self-care information where required. |
4.1.Encourage customer to take and record regular blood glucose readings and show them to their doctor, as required. 4.2.Access relevant sources and provide customer with information on lifestyle, self-care practices, specialist services and practitioners to support diabetes management. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure that competency is:
Assessment must ensure access to:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Pharmacy protocols and procedures may include: |
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Customer requirements may include: |
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Triggers for referral to a pharmacis t must include: |
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Customer may include people: |
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Diabetes types and related conditions may include: |
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Regular intervals may include: |
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Prepare for blood glucose testing may include: |
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Alternative selected area may include: |
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Pharmacy blood glucose testing record may include: |
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Use, care and maintenance may include: |
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Common reasons for inaccurate reading s may include: |
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Personal blood glucose record may include: |
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Conditions relating to supply may include: |
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Diabetes-related products, aids, test kits and equipment may include: |
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Relevant sources may include: |
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Specialist services and practitioner s may include: |
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Unit Sector(s)
Community Pharmacy
Competency field
Health Care Support