Modification History
The version details of this endorsed unit are in the table below. The latest information is at the top.
Release |
Comments |
First Release |
This is an updated unit, based on and equivalent to SIRPDIS001A Accept prescriptions and deliver medicine. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to collect and verify customer’s prescription-related information, lodge scripts for dispensing, and return dispensed prescription items to customers on behalf of the dispensing pharmacist.
Application of the Unit
This unit applies to pharmacy assistants and dispensary assistants who work in community pharmacies.
A person undertaking this role is required to work under the direct supervision of a pharmacist.
Licensing/Regulatory Information
All relevant federal, state or territory legislation, Pharmacy Board of Australia Guidelines, and established practice and quality assurance standards are to be met.
Pre-Requisites
SIRCHCS201 |
Support the supply of Pharmacy Medicines and Pharmacist Only Medicines |
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Verify prescription and customer details. |
1.1.Approach customer and accept prescriptions in a timely manner. 1.2.Check customer’s prescriptions for legality, validity and completeness . 1.3.Confirm customer details . 1.4.Respect customer privacy and confidentiality when requesting and providing information. |
2. Confirm customer prescription needs. |
2.1.Identify and confirm items to be dispensed. 2.2.Provide brand substitution information and determine customer preference. 2.3.Flag and refer prescription discrepancies and other situations requiring additional assistance to appropriate pharmacy staff or a pharmacist. 2.4.Advise customers of expected prescription preparation time, including delaying factors or delivery times as appropriate. 2.5.Lodge verified prescriptions together with relevant recorded customer information for dispensing. |
3. Return prescribed medicines to customers. |
3.1.Verify that dispensed prescriptions have been checked by a pharmacist and check dispensed medicines to ensure customer’s requested items and quantities have been dispensed. 3.2.Verify that the customer receives the correct medicine and that the customer or their agent signs and dates the prescription as confirmation of receipt. 3.3.Explain information provided on medicines and question to confirm customer understanding. 3.4.Refer customers to a pharmacist in situations requiring additional assistance or therapeutic advice. 3.5.Supply dispensed medicines promptly in appropriate packaging . 3.6.Provide information on other products where required to effectively use medicines supplied. 3.7.Retain store-filled prescriptions in a nominated secure area. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure that competency is:
Assessment must ensure access to:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Customer may include people: |
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Customer’s prescriptions may include: |
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Legality, validity and completeness may include: |
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Customer details may include: |
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Prescription discrepancies may include: |
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Delaying factors may include: |
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Information provided on medicines may include: |
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Appropriate packaging may include: |
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Unit Sector(s)
Community Pharmacy
Competency field
Dispensary