Modification History
The version details of this endorsed unit are in the table below. The latest information is at the top.
Release |
Comments |
First Release |
New unit |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to lead and develop staff in a community pharmacy.
The unit covers the essential skills and knowledge for business success: building a strong team culture, setting clear performance goals, and motivating and leading team members. It is critical that the appropriate profile and number of staff are available to drive the business.
Application of the Unit
This unit applies to managers and business owners responsible for managing and leading a team within a community pharmacy, which may include management across single or multiple outlet businesses.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Plan the staffing needs of the pharmacy. |
1.1 Use the pharmacy’s health-care standards, values and goals to inform own understanding of staffing requirements. 1.2 Analyse current and projected volume and type of work to be undertaken. 1.3 Assess existing staff skills, knowledge and behaviour to ensure access to the required mix and level of skills. 1.4 Identify need for additional staff to meet pharmacy human resource requirements. 1.5 Ensure appropriate human resources policies are in place to support the effective operation of staff and pharmacy. |
2. Influence individuals and teams in a positive manner. |
2.1 Encourage, value and reward individual and team contributions. 2.2 Promote accountability of work undertaken by individuals and teams by communicating roles, responsibilities and expectations clearly. 2.3 Gain positive acceptance and support from the team for information and ideas. |
3. Make informed decisions. |
3.1 Gather and analyse information relevant to issues under consideration. 3.2 Encourage individuals and teams to actively participate in the decision-making process. 3.3 Determine preferred course of action after risks and options are examined and assessed. 3.4 Communicate decisions to individuals and teams clearly and in a timely manner. 3.5 Prepare plans to implement decisions after agreement by relevant individuals and teams. 3.6 Monitor the implementation and impact of decisions using reliable feedback processes. |
4. Review and respond to the development needs of staff. |
4.1 Identify current and future staff development needs using a range of methods and in line with organisational policies. 4.2 Provide ongoing personal advice, coaching and mentoring to staff to build team skill base and performance. 4.3 Provide opportunities for staff to develop their skills and knowledge in line with organisational policies. 4.4 Include cost of staff training and development needs in relevant budgets and operational plans. 4.5 Provide feedback and direction to staff members on their professional development needs. |
5. Enhance the image of the business. |
5.1 Conduct business in a way that is consistent with pharmacy health-care standards and values. 5.2 Note and promptly discuss inappropriate values, standards and behaviour exhibited in the pharmacy with the appropriate person. 5.3 Consistently model a high standard of personal presentation in line with pharmacy expectations. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure that competency is:
Assessment must ensure access to:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Human resources policies may include: |
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Staff development needs may be determined by many factors, including: |
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Unit Sector(s)
Community Pharmacy
Competency Field
Community Pharmacy Management