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Training package details

SIR - Retail Services Training Package (Release 7.0)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes SIR07 - Retail Services Training Package 16/Aug/2017

Release Status:
Current
Releases:
ReleaseRelease dateApproval process
7.0 (this release) 10/Nov/2021Endorsement date: 10/Nov/2021
(View details for release 6.0) 28/Apr/2021 Endorsement date: 28/Apr/2021
(View details for release 5.1) 18/Mar/2021 Minor upgrade (Approval date: 18/Mar/2021)
(View details for release 5.0) 21/Oct/2020 Endorsement date: 21/Oct/2020
(View details for release 4.0) 12/Sep/2019 Endorsement date: 12/Sep/2019
(View details for release 3.0) 16/Aug/2017 Endorsement date: 27/Jul/2017
(View details for release 2.0) 31/Mar/2016 Endorsement date: 21/Mar/2016
(View details for release 1.0) 31/Mar/2016 Endorsement date: 21/Mar/2016


Disclaimer:
Following the establishment of the new training package development process, any references to the former Skills Service Organisations (SSOs) or Industry Skills Councils (ISCs) found in the content of this training package or its components should be referred to the Jobs and Skills Council (JSC) listed below.

Training Package Developer

Organisation:
Service and Creative Skills Australia 

Qualifications

 CodeTitleUsageRelease

Toggle visibility of information in grouping for 'Qualification Level: Certificate I'Qualification Level: Certificate I

 SIR10116 - Certificate I in Retail ServicesCertificate I in Retail ServicesCurrent

Toggle visibility of information in grouping for 'Qualification Level: Certificate II'Qualification Level: Certificate II

 SIR20116 - Certificate II in Community PharmacyCertificate II in Community PharmacyCurrent
 SIR20216 - Certificate II in Retail ServicesCertificate II in Retail ServicesCurrent

Toggle visibility of information in grouping for 'Qualification Level: Certificate III'Qualification Level: Certificate III

 SIR30116 - Certificate III in Community PharmacyCertificate III in Community PharmacyCurrent
 SIR30216 - Certificate III in RetailCertificate III in RetailCurrent
 SIR30316 - Certificate III in Business to Business SalesCertificate III in Business to Business SalesCurrent

Toggle visibility of information in grouping for 'Qualification Level: Certificate IV'Qualification Level: Certificate IV

 SIR40116 - Certificate IV in Community PharmacyCertificate IV in Community PharmacyCurrent
 SIR40216 - Certificate IV in Community Pharmacy DispensaryCertificate IV in Community Pharmacy DispensaryCurrent
 SIR40316 - Certificate IV in Retail ManagementCertificate IV in Retail ManagementCurrent

Toggle visibility of information in grouping for 'Qualification Level: Diploma'Qualification Level: Diploma

 SIR50116 - Diploma of Retail LeadershipDiploma of Retail LeadershipCurrent
 SIR50217 - Diploma of Visual MerchandisingDiploma of Visual MerchandisingCurrent
 SIR50317 - Diploma of Retail Merchandise ManagementDiploma of Retail Merchandise ManagementCurrent

Toggle visibility of information in grouping for 'Qualification Level: Advanced Diploma'Qualification Level: Advanced Diploma

 SIR60221 - Advanced Diploma of Visual MerchandisingAdvanced Diploma of Visual MerchandisingCurrent

Skill sets

CodeSort Table listing the training package skill sets by the Code columnTitleUsageSort Table listing the training package skill sets by the Usage columnReleaseSort Table listing the training package skill sets by the Release column
SIRSS00031 - Community Pharmacy Delivery Community Pharmacy Delivery Current
SIRSS00012 - Community Pharmacy DispensaryCommunity Pharmacy DispensaryCurrent
SIRSS00013 - Community Pharmacy ManagementCommunity Pharmacy ManagementCurrent
SIRSS00014 - Community Pharmacy Quality ImplementationCommunity Pharmacy Quality ImplementationCurrent
SIRSS00021 - Develop an online presence for customer engagementDevelop an online presence for customer engagementCurrent
SIRSS00016 - Ecommerce ManagementEcommerce ManagementCurrent
SIRSS00033 - Facilitate and supervise WHS in Retail Skill SetFacilitate and supervise WHS in Retail Skill SetCurrent
SIRSS00019 - Implement social media and online customer engagementImplement social media and online customer engagementCurrent
SIRSS00030 - Introduction to Community PharmacyIntroduction to Community PharmacyCurrent
SIRSS00020 - Manage and implement social media and online customer engagementManage and implement social media and online customer engagementCurrent
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Units of competency

CodeSort Table listing the units of competency related to this training package. by the Code columnTitleUsageReleaseSort Table listing the units of competency related to this training package. by the Release column
SIRXWHS003 - Maintain workplace safetyMaintain workplace safetyCurrent
SIRXWHS002 - Contribute to workplace health and safetyContribute to workplace health and safetyCurrent
SIRXWHS001 - Work safelyWork safelyCurrent
SIRXTAD003 - Coach others for successCoach others for successCurrent
SIRXTAD002 - Develop the retail frontlineDevelop the retail frontlineCurrent
SIRXTAD001 - Train others in frontline tasksTrain others in frontline tasksCurrent
SIRXSTR001 - Develop an ecommerce strategyDevelop an ecommerce strategyCurrent
SIRXSLS004 - Drive sales resultsDrive sales resultsCurrent
SIRXSLS003 - Achieve sales resultsAchieve sales resultsCurrent
SIRXSLS002 - Follow point-of-sale proceduresFollow point-of-sale proceduresCurrent
SIRXSLS001 - Sell to the retail customerSell to the retail customerCurrent
SIRXRSK003 - Manage risk in the retail environmentManage risk in the retail environmentCurrent
SIRXRSK002 - Maintain store securityMaintain store securityCurrent
SIRXRSK001 - Identify and respond to security risksIdentify and respond to security risksCurrent
SIRXPDK003 - Advise on health and nutritional products and servicesAdvise on health and nutritional products and servicesCurrent
SIRXPDK002 - Advise on food products and servicesAdvise on food products and servicesCurrent
SIRXPDK001 - Advise on products and servicesAdvise on products and servicesCurrent
SIRXOSM007 - Manage risk to organisational reputation in an online settingManage risk to organisational reputation in an online settingCurrent
SIRXOSM006 - Develop and manage social media and online strategiesDevelop and manage social media and online strategiesCurrent
SIRXOSM005 - Develop a basic website for customer engagementDevelop a basic website for customer engagementCurrent
SIRXOSM004 - Analyse performance of social media and online business toolsAnalyse performance of social media and online business toolsCurrent
SIRXOSM003 - Use social media and online toolsUse social media and online toolsCurrent
SIRXOSM002 - Maintain ethical and professional standards when using social media and online platformsMaintain ethical and professional standards when using social media and online platformsCurrent
SIRXOSM001 - Identify and review social media and online platforms for organisational useIdentify and review social media and online platforms for organisational useCurrent
SIRXMKT007 - Develop a digital marketing planDevelop a digital marketing planCurrent
SIRXMKT006 - Develop a social media strategyDevelop a social media strategyCurrent
SIRXMKT005 - Develop a marketing strategyDevelop a marketing strategyCurrent
SIRXMKT003 - Manage promotional activitiesManage promotional activitiesCurrent
SIRXMKT002 - Use social media to engage customersUse social media to engage customersCurrent
SIRXMKT001 - Support marketing and promotional activitiesSupport marketing and promotional activitiesCurrent
SIRXMGT005 - Lead the development of business opportunitiesLead the development of business opportunitiesCurrent
SIRXMGT004 - Plan and manage retail projectsPlan and manage retail projectsCurrent
SIRXMGT003 - Provide leadership to othersProvide leadership to othersCurrent
SIRXMGT002 - Lead a frontline teamLead a frontline teamCurrent
SIRXMGT001 - Supervise and support frontline team membersSupervise and support frontline team membersCurrent
SIRXIND006 - Review retail business fundamentalsReview retail business fundamentalsCurrent
SIRXIND005 - Develop personal productivityDevelop personal productivityCurrent
SIRXIND004 - Plan a career in the retail industryPlan a career in the retail industryCurrent
SIRXIND003 - Organise personal work requirementsOrganise personal work requirementsCurrent
SIRXIND002 - Organise and maintain the store environmentOrganise and maintain the store environmentCurrent
SIRXIND001 - Work effectively in a service environmentWork effectively in a service environmentCurrent
SIRXHWB002 - Promote workplace health and wellbeingPromote workplace health and wellbeingCurrent
SIRXHWB001 - Maintain personal health and wellbeingMaintain personal health and wellbeingCurrent
SIRXHRM002 - Maintain employee relationsMaintain employee relationsCurrent
SIRXHRM001 - Recruit, select and induct team membersRecruit, select and induct team membersCurrent
SIRXECM003 - Design an ecommerce siteDesign an ecommerce siteCurrent
SIRXECM002 - Prepare digital contentPrepare digital contentCurrent
SIRXECM001 - Monitor and interpret online data analyticsMonitor and interpret online data analyticsCurrent
SIRXDLV001 - Deliver food productsDeliver food productsCurrent
SIRXCOM003 - Promote team cohesionPromote team cohesionCurrent
SIRXCOM002 - Work effectively in a teamWork effectively in a teamCurrent
SIRXCOM001 - Communicate in the workplace to support team and customer outcomesCommunicate in the workplace to support team and customer outcomesCurrent
SIRXCHA002 - Lead the change processLead the change processCurrent
SIRXCHA001 - Facilitate the change processFacilitate the change processCurrent
SIRXCEG009 - Manage workplace responses to disrespectful aggressive or abusive customer behaviour.Manage workplace responses to disrespectful aggressive or abusive customer behaviour.Current
SIRXCEG008 - Manage disrespectful, aggressive or abusive customersManage disrespectful, aggressive or abusive customersCurrent
SIRXCEG007 - Develop online customer service standardsDevelop online customer service standardsCurrent
SIRXCEG006 - Provide online customer serviceProvide online customer serviceCurrent
SIRXCEG005 - Maintain business to business relationshipsMaintain business to business relationshipsCurrent
SIRXCEG004 - Create a customer-centric cultureCreate a customer-centric cultureCurrent
SIRXCEG003 - Build customer relationships and loyaltyBuild customer relationships and loyaltyCurrent
SIRXCEG002 - Assist with customer difficultiesAssist with customer difficultiesCurrent
SIRXCEG001 - Engage the customerEngage the customerCurrent
SIRWSLS004 - Optimise customer and territory coverageOptimise customer and territory coverageCurrent
SIRWSLS003 - Build sales of branded productsBuild sales of branded productsCurrent
SIRWSLS002 - Analyse and achieve sales targetsAnalyse and achieve sales targetsCurrent
SIRWSLS001 - Process product and service dataProcess product and service dataCurrent
SIRRSTY001 - Style the customerStyle the customerCurrent
SIRRSTR001 - Undertake strategic planning in retailUndertake strategic planning in retailCurrent
SIRRRTF003 - Drive retail profitabilityDrive retail profitabilityCurrent
SIRRRTF002 - Monitor retail store financialsMonitor retail store financialsCurrent
SIRRRTF001 - Balance and secure point-of-sale terminalBalance and secure point-of-sale terminalCurrent
SIRRMRM011 - Manage merchandise quality and complianceManage merchandise quality and complianceCurrent
SIRRMRM010 - Plan product developmentPlan product developmentCurrent
SIRRMRM009 - Plan merchandise buying tripsPlan merchandise buying tripsCurrent
SIRRMRM008 - Develop a merchandise promotional planDevelop a merchandise promotional planCurrent
SIRRMRM007 - Negotiate and establish supply arrangementsNegotiate and establish supply arrangementsCurrent
SIRRMRM006 - Plan a merchandise product rangePlan a merchandise product rangeCurrent
SIRRMRM005 - Develop a category financial planDevelop a category financial planCurrent
SIRRMRM004 - Develop a merchandise financial planDevelop a merchandise financial planCurrent
SIRRMRM003 - Conduct a post-trade analysisConduct a post-trade analysisCurrent
SIRRMRM002 - Develop a merchandise strategyDevelop a merchandise strategyCurrent
SIRRMRM001 - Plan merchandise buying strategy Plan merchandise buying strategy Current
SIRRMER025 - Explore professional practice in visual merchandising career pathwaysExplore professional practice in visual merchandising career pathwaysCurrent
SIRRMER024 - Create in-store customer brand experienceCreate in-store customer brand experienceCurrent
SIRRMER023 - Develop a visual merchandising brand strategyDevelop a visual merchandising brand strategyCurrent
SIRRMER022 - Develop and implement creative photographic styling solutionDevelop and implement creative photographic styling solutionCurrent
SIRRMER021 - Design and construct visual merchandising display elementDesign and construct visual merchandising display elementCurrent
SIRRMER013 - Develop visual merchandising guidelinesDevelop visual merchandising guidelinesCurrent
SIRRMER012 - Develop retail space and product management plansDevelop retail space and product management plansCurrent
SIRRMER011 - Design and install merchandise signageDesign and install merchandise signageCurrent
SIRRMER010 - Style using visual merchandising aidsStyle using visual merchandising aidsCurrent
SIRRMER009 - Plan and organise display lightingPlan and organise display lightingCurrent
SIRRMER008 - Plan and style merchandise photo shootsPlan and style merchandise photo shootsCurrent
SIRRMER007 - Design and install visual merchandising displaysDesign and install visual merchandising displaysCurrent
SIRRMER006 - Achieve visual merchandising targetsAchieve visual merchandising targetsCurrent
SIRRMER005 - Implement visual merchandising conceptsImplement visual merchandising conceptsCurrent
SIRRMER004 - Develop visual merchandising creative conceptsDevelop visual merchandising creative conceptsCurrent
SIRRMER003 - Coordinate visual merchandising activitiesCoordinate visual merchandising activitiesCurrent
SIRRMER002 - Merchandise food productsMerchandise food productsCurrent
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Imported units of competency

CodeTitleUsageSort Table listing Imported units of competency by the Usage columnReleaseSort Table listing Imported units of competency by the Release columnBelongs to training package
BSBCRT611 - Apply critical thinking for complex problem solvingApply critical thinking for complex problem solvingCurrentBSB - Business Services Training Package
BSBCUE301 - Use multiple information systemsUse multiple information systemsSupersededBSB - Business Services Training Package
BSBCUE304 - Provide sales solutions to customersProvide sales solutions to customersSupersededBSB - Business Services Training Package
BSBCUS401 - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategiesSupersededBSB - Business Services Training Package
BSBDES301 - Explore the use of colourExplore the use of colourSupersededBSB - Business Services Training Package
BSBDES302 - Explore and apply the creative design process to 2D formsExplore and apply the creative design process to 2D formsSupersededBSB - Business Services Training Package
BSBDES303 - Explore and apply the creative design process to 3D formsExplore and apply the creative design process to 3D formsSupersededBSB - Business Services Training Package
BSBDES305 - Source and apply information on the history and theory of designSource and apply information on the history and theory of designSupersededBSB - Business Services Training Package
BSBESB406 - Establish operational strategies and procedures for new business venturesEstablish operational strategies and procedures for new business venturesCurrentBSB - Business Services Training Package
BSBFIA302 - Process payrollProcess payrollSupersededBSB - Business Services Training Package
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