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Training package details

SIR - Retail Services Training Package (Release 4.0)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes SIR07 - Retail Services Training Package 16/Aug/2017

Release Status:
Current
Releases:
ReleaseRelease dateApproval process
4.0 (this release) 12/Sep/2019Endorsement date: 12/Sep/2019
(View details for release 3.0) 16/Aug/2017 Endorsement date: 27/Jul/2017
(View details for release 2.0) 31/Mar/2016 Endorsement date: 21/Mar/2016
(View details for release 1.0) 31/Mar/2016 Endorsement date: 21/Mar/2016


Disclaimer:
Following the establishment of the new training package development process, any references to the former Industry Skills Councils (ISCs) found in the content of this training package or its components should be referred to the Skills Service Organisation listed below.

Training Package Developer

Organisation:
SkillsIQ 

Qualifications

 CodeTitleUsageRelease

Toggle visibility of information in grouping for 'Qualification Level: Certificate I'Qualification Level: Certificate I

 SIR10116 - Certificate I in Retail ServicesCertificate I in Retail Services Current

Toggle visibility of information in grouping for 'Qualification Level: Certificate II'Qualification Level: Certificate II

 SIR20116 - Certificate II in Community PharmacyCertificate II in Community Pharmacy Current
 SIR20216 - Certificate II in Retail ServicesCertificate II in Retail Services Current

Toggle visibility of information in grouping for 'Qualification Level: Certificate III'Qualification Level: Certificate III

 SIR30116 - Certificate III in Community PharmacyCertificate III in Community Pharmacy Current
 SIR30316 - Certificate III in Business to Business SalesCertificate III in Business to Business Sales Current
 SIR30216 - Certificate III in RetailCertificate III in Retail Current

Toggle visibility of information in grouping for 'Qualification Level: Certificate IV'Qualification Level: Certificate IV

 SIR40116 - Certificate IV in Community PharmacyCertificate IV in Community Pharmacy Current
 SIR40216 - Certificate IV in Community Pharmacy DispensaryCertificate IV in Community Pharmacy Dispensary Current
 SIR40316 - Certificate IV in Retail ManagementCertificate IV in Retail Management Current

Toggle visibility of information in grouping for 'Qualification Level: Diploma'Qualification Level: Diploma

 SIR50217 - Diploma of Visual MerchandisingDiploma of Visual Merchandising Current
 SIR50317 - Diploma of Retail Merchandise ManagementDiploma of Retail Merchandise Management Current
 SIR50116 - Diploma of Retail LeadershipDiploma of Retail Leadership Current

Skill sets

CodeSort Table listing the training package skill sets by the Code columnTitleSort Table listing the training package skill sets by the Title columnUsageReleaseSort Table listing the training package skill sets by the Release column
SIRSS00012 - Community Pharmacy DispensaryCommunity Pharmacy Dispensary Current
SIRSS00013 - Community Pharmacy ManagementCommunity Pharmacy Management Current
SIRSS00014 - Community Pharmacy Quality ImplementationCommunity Pharmacy Quality Implementation Current
SIRSS00021 - Develop an online presence for customer engagementDevelop an online presence for customer engagement Current
SIRSS00016 - Ecommerce ManagementEcommerce Management Current
SIRSS00019 - Implement social media and online customer engagementImplement social media and online customer engagement Current
SIRSS00020 - Manage and implement social media and online customer engagementManage and implement social media and online customer engagement Current
SIRSS00017 - Merchandise ManagementMerchandise Management Current
SIRSS00015 - Online Retail CoordinationOnline Retail Coordination Current
SIRSS00018 - Understand the use of social media for business purposes Understand the use of social media for business purposes  Current
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Units of competency

CodeSort Table listing the units of competency related to this training package. by the Code columnTitleSort Table listing the units of competency related to this training package. by the Title columnUsageReleaseSort Table listing the units of competency related to this training package. by the Release column
SIRCCCS001 - Interact with pharmacy customersInteract with pharmacy customers Current
SIRCCCS002 - Provide and promote services to pharmacy customersProvide and promote services to pharmacy customers Current
SIRCCPM001 - Assist in managing Pharmacy Medicines and Pharmacist Only MedicinesAssist in managing Pharmacy Medicines and Pharmacist Only Medicines Current
SIRCCPM002 - Coordinate a pharmacy quality systemCoordinate a pharmacy quality system Current
SIRCCPM003 - Lead and develop pharmacy teamsLead and develop pharmacy teams Current
SIRCCPM004 - Manage pharmacy sales and service deliveryManage pharmacy sales and service delivery Current
SIRCCPM005 - Manage pharmacy premises, equipment and merchandiseManage pharmacy premises, equipment and merchandise Current
SIRCCPM006 - Develop a pharmacy product and service rangeDevelop a pharmacy product and service range Current
SIRCDIS001 - Assist customers with prescriptionsAssist customers with prescriptions Current
SIRCDIS002 - Deliver medicines to customers outside the pharmacyDeliver medicines to customers outside the pharmacy Current
SIRCDIS003 - Assist in dispensing prescriptionsAssist in dispensing prescriptions Current
SIRCDIS004 - Assist in preparing dose administration aidsAssist in preparing dose administration aids Current
SIRCDIS005 - Assist in preparing extemporaneous prescriptionsAssist in preparing extemporaneous prescriptions Current
SIRCDIS006 - Maintain dispensary stockMaintain dispensary stock Current
SIRCDIS007 - Administer dispensary computer systems and claimsAdminister dispensary computer systems and claims Current
SIRCDIS008 - Coordinate service to residential care facilitiesCoordinate service to residential care facilities Current
SIRCHCS001 - Support the management of obstructive sleep apnoeaSupport the management of obstructive sleep apnoea Current
SIRCHCS002 - Supply and hire home health care aids and equipmentSupply and hire home health care aids and equipment Current
SIRCHCS003 - Test blood pressure and advise on self-monitoringTest blood pressure and advise on self-monitoring Current
SIRCHCS004 - Test blood glucose and advise on equipment and services for diabetes management Test blood glucose and advise on equipment and services for diabetes management  Current
SIRCHCS005 - Provide Australian Needle and Syringe Program servicesProvide Australian Needle and Syringe Program services Current
SIRCHCS006 - Coordinate pharmacy health promotionsCoordinate pharmacy health promotions Current
SIRCIND001 - Work effectively in a community pharmacyWork effectively in a community pharmacy Current
SIRCIND002 - Support the supply of Pharmacy Medicines and Pharmacist Only MedicinesSupport the supply of Pharmacy Medicines and Pharmacist Only Medicines Current
SIRCINF001 - Use pharmacy practices for infection controlUse pharmacy practices for infection control Current
SIRCPPA001 - Assist customers with vitamins, minerals and supplementsAssist customers with vitamins, minerals and supplements Current
SIRCPPA002 - Assist customers with eye and ear care productsAssist customers with eye and ear care products Current
SIRCPPA003 - Assist customers with first aid productsAssist customers with first aid products Current
SIRCPPA004 - Assist customers with oral care productsAssist customers with oral care products Current
SIRCPPA005 - Assist customers with cough and cold relief productsAssist customers with cough and cold relief products Current
SIRCPPA006 - Assist customers with skin and anti-fungal productsAssist customers with skin and anti-fungal products Current
SIRCPPA007 - Assist customers with pregnancy and maternal health products and servicesAssist customers with pregnancy and maternal health products and services Current
SIRCPPA008 - Assist customers with products for gastro-intestinal conditionsAssist customers with products for gastro-intestinal conditions Current
SIRCPPA009 - Assist customers with allergy relief productsAssist customers with allergy relief products Current
SIRCPPA010 - Assist customers with analgesic and anti-inflammatory productsAssist customers with analgesic and anti-inflammatory products Current
SIRCPPA011 - Assist customers with baby and infant care productsAssist customers with baby and infant care products Current
SIRCPPA012 - Assist customers with asthma-care aids and equipmentAssist customers with asthma-care aids and equipment Current
SIRCPPA013 - Assist customers with smoking cessation productsAssist customers with smoking cessation products Current
SIRCPPA014 - Assist customers with continence management productsAssist customers with continence management products Current
SIRCPPA015 - Assist customers with wound care productsAssist customers with wound care products Current
SIRCPPA016 - Assist customers with diet, nutrition and weight-management products and servicesAssist customers with diet, nutrition and weight-management products and services Current
SIRCPPA017 - Assist customers with complementary medicinesAssist customers with complementary medicines Current
SIRCPPA018 - Assist customers with women's and men's health care productsAssist customers with women's and men's health care products Current
SIRRFSA001 - Handle food safely in a retail environmentHandle food safely in a retail environment Current
SIRRFSA002 - Supervise a food safety programSupervise a food safety program Current
SIRRINV001 - Receive and handle retail stockReceive and handle retail stock Current
SIRRINV002 - Control stockControl stock Current
SIRRMER001 - Produce visual merchandise displaysProduce visual merchandise displays Current
SIRRMER002 - Merchandise food productsMerchandise food products Current
SIRRMER003 - Coordinate visual merchandising activitiesCoordinate visual merchandising activities Current
SIRRMER004 - Develop visual merchandising creative conceptsDevelop visual merchandising creative concepts Current
SIRRMER005 - Implement visual merchandising conceptsImplement visual merchandising concepts Current
SIRRMER006 - Achieve visual merchandising targetsAchieve visual merchandising targets Current
SIRRMER007 - Design and install visual merchandising displaysDesign and install visual merchandising displays Current
SIRRMER008 - Plan and style merchandise photo shootsPlan and style merchandise photo shoots Current
SIRRMER009 - Plan and organise display lightingPlan and organise display lighting Current
SIRRMER010 - Style using visual merchandising aidsStyle using visual merchandising aids Current
SIRRMER011 - Design and install merchandise signageDesign and install merchandise signage Current
SIRRMER012 - Develop retail space and product management plansDevelop retail space and product management plans Current
SIRRMER013 - Develop visual merchandising guidelinesDevelop visual merchandising guidelines Current
SIRRMRM001 - Plan merchandise buying strategy Plan merchandise buying strategy  Current
SIRRMRM002 - Develop a merchandise strategyDevelop a merchandise strategy Current
SIRRMRM003 - Conduct a post-trade analysisConduct a post-trade analysis Current
SIRRMRM004 - Develop a merchandise financial planDevelop a merchandise financial plan Current
SIRRMRM005 - Develop a category financial planDevelop a category financial plan Current
SIRRMRM006 - Plan a merchandise product rangePlan a merchandise product range Current
SIRRMRM007 - Negotiate and establish supply arrangementsNegotiate and establish supply arrangements Current
SIRRMRM008 - Develop a merchandise promotional planDevelop a merchandise promotional plan Current
SIRRMRM009 - Plan merchandise buying tripsPlan merchandise buying trips Current
SIRRMRM010 - Plan product developmentPlan product development Current
SIRRMRM011 - Manage merchandise quality and complianceManage merchandise quality and compliance Current
SIRRRTF001 - Balance and secure point-of-sale terminalBalance and secure point-of-sale terminal Current
SIRRRTF002 - Monitor retail store financialsMonitor retail store financials Current
SIRRRTF003 - Drive retail profitabilityDrive retail profitability Current
SIRRSTR001 - Undertake strategic planning in retailUndertake strategic planning in retail Current
SIRRSTY001 - Style the customerStyle the customer Current
SIRWFIN001 - Complete debtor processesComplete debtor processes Current
SIRWSLS001 - Process product and service dataProcess product and service data Current
SIRWSLS002 - Analyse and achieve sales targetsAnalyse and achieve sales targets Current
SIRWSLS003 - Build sales of branded productsBuild sales of branded products Current
SIRWSLS004 - Optimise customer and territory coverageOptimise customer and territory coverage Current
SIRXCEG001 - Engage the customerEngage the customer Current
SIRXCEG002 - Assist with customer difficultiesAssist with customer difficulties Current
SIRXCEG003 - Build customer relationships and loyaltyBuild customer relationships and loyalty Current
SIRXCEG004 - Create a customer-centric cultureCreate a customer-centric culture Current
SIRXCEG005 - Maintain business to business relationshipsMaintain business to business relationships Current
SIRXCEG006 - Provide online customer serviceProvide online customer service Current
SIRXCEG007 - Develop online customer service standardsDevelop online customer service standards Current
SIRXCHA001 - Facilitate the change processFacilitate the change process Current
SIRXCHA002 - Lead the change processLead the change process Current
SIRXCOM001 - Communicate in the workplace to support team and customer outcomesCommunicate in the workplace to support team and customer outcomes Current
SIRXCOM002 - Work effectively in a teamWork effectively in a team Current
SIRXCOM003 - Promote team cohesionPromote team cohesion Current
SIRXDLV001 - Deliver food productsDeliver food products Current
SIRXECM001 - Monitor and interpret online data analyticsMonitor and interpret online data analytics Current
SIRXECM002 - Prepare digital contentPrepare digital content Current
SIRXECM003 - Design an ecommerce siteDesign an ecommerce site Current
SIRXHRM001 - Recruit, select and induct team membersRecruit, select and induct team members Current
SIRXHRM002 - Maintain employee relationsMaintain employee relations Current
SIRXHWB001 - Maintain personal health and wellbeingMaintain personal health and wellbeing Current
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Imported units of competency

CodeTitleSort Table listing Imported units of competency by the Title columnUsageReleaseSort Table listing Imported units of competency by the Release columnBelongs to training package
BSBCUE301 - Use multiple information systemsUse multiple information systems CurrentBSB - Business Services Training Package
BSBCUE304 - Provide sales solutions to customersProvide sales solutions to customers CurrentBSB - Business Services Training Package
BSBCUS401 - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategies CurrentBSB - Business Services Training Package
BSBDES301 - Explore the use of colourExplore the use of colour CurrentBSB - Business Services Training Package
BSBDES302 - Explore and apply the creative design process to 2D formsExplore and apply the creative design process to 2D forms CurrentBSB - Business Services Training Package
BSBDES303 - Explore and apply the creative design process to 3D formsExplore and apply the creative design process to 3D forms CurrentBSB - Business Services Training Package
BSBDES305 - Source and apply information on the history and theory of designSource and apply information on the history and theory of design CurrentBSB - Business Services Training Package
BSBFIA302 - Process payrollProcess payroll CurrentBSB - Business Services Training Package
BSBHRM405 - Support the recruitment, selection and induction of staffSupport the recruitment, selection and induction of staff CurrentBSB - Business Services Training Package
BSBHRM506 - Manage recruitment selection and induction processesManage recruitment selection and induction processes CurrentBSB - Business Services Training Package
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