^

 
 

Training package details

SIR - Retail Services Training Package (Release 5.0)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes SIR07 - Retail Services Training Package 16/Aug/2017

Release Status:
Current
Releases:
ReleaseRelease dateApproval process
5.0 (this release) 21/Oct/2020Endorsement date: 21/Oct/2020
(View details for release 4.0) 12/Sep/2019 Endorsement date: 12/Sep/2019
(View details for release 3.0) 16/Aug/2017 Endorsement date: 27/Jul/2017
(View details for release 2.0) 31/Mar/2016 Endorsement date: 21/Mar/2016
(View details for release 1.0) 31/Mar/2016 Endorsement date: 21/Mar/2016


Disclaimer:
Following the establishment of the new training package development process, any references to the former Industry Skills Councils (ISCs) found in the content of this training package or its components should be referred to the Skills Service Organisation listed below.

Training Package Developer

Organisation:
SkillsIQ 

Qualifications

 CodeTitleUsageRelease

Toggle visibility of information in grouping for 'Qualification Level: Certificate I'Qualification Level: Certificate I

 SIR10116 - Certificate I in Retail ServicesCertificate I in Retail ServicesCurrent

Toggle visibility of information in grouping for 'Qualification Level: Certificate II'Qualification Level: Certificate II

 SIR20116 - Certificate II in Community PharmacyCertificate II in Community PharmacyCurrent
 SIR20216 - Certificate II in Retail ServicesCertificate II in Retail ServicesCurrent

Toggle visibility of information in grouping for 'Qualification Level: Certificate III'Qualification Level: Certificate III

 SIR30116 - Certificate III in Community PharmacyCertificate III in Community PharmacyCurrent
 SIR30216 - Certificate III in RetailCertificate III in RetailCurrent
 SIR30316 - Certificate III in Business to Business SalesCertificate III in Business to Business SalesCurrent

Toggle visibility of information in grouping for 'Qualification Level: Certificate IV'Qualification Level: Certificate IV

 SIR40116 - Certificate IV in Community PharmacyCertificate IV in Community PharmacyCurrent
 SIR40216 - Certificate IV in Community Pharmacy DispensaryCertificate IV in Community Pharmacy DispensaryCurrent
 SIR40316 - Certificate IV in Retail ManagementCertificate IV in Retail ManagementCurrent

Toggle visibility of information in grouping for 'Qualification Level: Diploma'Qualification Level: Diploma

 SIR50116 - Diploma of Retail LeadershipDiploma of Retail LeadershipCurrent
 SIR50217 - Diploma of Visual MerchandisingDiploma of Visual MerchandisingCurrent
 SIR50317 - Diploma of Retail Merchandise ManagementDiploma of Retail Merchandise ManagementCurrent

Skill sets

CodeSort Table listing the training package skill sets by the Code columnTitleUsageReleaseSort Table listing the training package skill sets by the Release column
SIRSS00031 - Community Pharmacy Delivery Community Pharmacy Delivery Current
SIRSS00012 - Community Pharmacy DispensaryCommunity Pharmacy DispensaryCurrent
SIRSS00013 - Community Pharmacy ManagementCommunity Pharmacy ManagementCurrent
SIRSS00014 - Community Pharmacy Quality ImplementationCommunity Pharmacy Quality ImplementationCurrent
SIRSS00021 - Develop an online presence for customer engagementDevelop an online presence for customer engagementCurrent
SIRSS00016 - Ecommerce ManagementEcommerce ManagementCurrent
SIRSS00019 - Implement social media and online customer engagementImplement social media and online customer engagementCurrent
SIRSS00030 - Introduction to Community PharmacyIntroduction to Community PharmacyCurrent
SIRSS00020 - Manage and implement social media and online customer engagementManage and implement social media and online customer engagementCurrent
SIRSS00022 - Manage disrespectful, aggressive or abusive customersManage disrespectful, aggressive or abusive customersCurrent
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 20

Units of competency

CodeSort Table listing the units of competency related to this training package. by the Code columnTitleUsageReleaseSort Table listing the units of competency related to this training package. by the Release column
SIRCCCS001 - Interact with pharmacy customersInteract with pharmacy customersCurrent
SIRCCCS002 - Provide and promote services to pharmacy customersProvide and promote services to pharmacy customersCurrent
SIRCCPM001 - Assist in managing Pharmacy Medicines and Pharmacist Only MedicinesAssist in managing Pharmacy Medicines and Pharmacist Only MedicinesCurrent
SIRCCPM002 - Coordinate a pharmacy quality systemCoordinate a pharmacy quality systemCurrent
SIRCCPM003 - Lead and develop pharmacy teamsLead and develop pharmacy teamsCurrent
SIRCCPM004 - Manage pharmacy sales and service deliveryManage pharmacy sales and service deliveryCurrent
SIRCCPM005 - Manage pharmacy premises, equipment and merchandiseManage pharmacy premises, equipment and merchandiseCurrent
SIRCCPM006 - Develop a pharmacy product and service rangeDevelop a pharmacy product and service rangeCurrent
SIRCDIS001 - Assist customers with prescriptionsAssist customers with prescriptionsCurrent
SIRCDIS002 - Deliver medicines to customers outside the pharmacyDeliver medicines to customers outside the pharmacyCurrent
SIRCDIS003 - Assist in dispensing prescriptionsAssist in dispensing prescriptionsCurrent
SIRCDIS004 - Assist in preparing dose administration aidsAssist in preparing dose administration aidsCurrent
SIRCDIS005 - Assist in preparing extemporaneous prescriptionsAssist in preparing extemporaneous prescriptionsCurrent
SIRCDIS006 - Maintain dispensary stockMaintain dispensary stockCurrent
SIRCDIS007 - Administer dispensary computer systems and claimsAdminister dispensary computer systems and claimsCurrent
SIRCDIS008 - Coordinate service to residential care facilitiesCoordinate service to residential care facilitiesCurrent
SIRCHCS001 - Support the management of obstructive sleep apnoeaSupport the management of obstructive sleep apnoeaCurrent
SIRCHCS002 - Supply and hire home health care aids and equipmentSupply and hire home health care aids and equipmentCurrent
SIRCHCS003 - Test blood pressure and advise on self-monitoringTest blood pressure and advise on self-monitoringCurrent
SIRCHCS004 - Test blood glucose and advise on equipment and services for diabetes management Test blood glucose and advise on equipment and services for diabetes management Current
SIRCHCS005 - Provide Australian Needle and Syringe Program servicesProvide Australian Needle and Syringe Program servicesCurrent
SIRCHCS006 - Coordinate pharmacy health promotionsCoordinate pharmacy health promotionsCurrent
SIRCIND001 - Work effectively in a community pharmacyWork effectively in a community pharmacyCurrent
SIRCIND002 - Support the supply of Pharmacy Medicines and Pharmacist Only MedicinesSupport the supply of Pharmacy Medicines and Pharmacist Only MedicinesCurrent
SIRCINF001 - Use pharmacy practices for infection controlUse pharmacy practices for infection controlCurrent
SIRCPPA001 - Assist customers with vitamins, minerals and supplementsAssist customers with vitamins, minerals and supplementsCurrent
SIRCPPA002 - Assist customers with eye and ear care productsAssist customers with eye and ear care productsCurrent
SIRCPPA003 - Assist customers with first aid productsAssist customers with first aid productsCurrent
SIRCPPA004 - Assist customers with oral care productsAssist customers with oral care productsCurrent
SIRCPPA005 - Assist customers with cough and cold relief productsAssist customers with cough and cold relief productsCurrent
SIRCPPA006 - Assist customers with skin and anti-fungal productsAssist customers with skin and anti-fungal productsCurrent
SIRCPPA007 - Assist customers with pregnancy and maternal health products and servicesAssist customers with pregnancy and maternal health products and servicesCurrent
SIRCPPA008 - Assist customers with products for gastro-intestinal conditionsAssist customers with products for gastro-intestinal conditionsCurrent
SIRCPPA009 - Assist customers with allergy relief productsAssist customers with allergy relief productsCurrent
SIRCPPA010 - Assist customers with analgesic and anti-inflammatory productsAssist customers with analgesic and anti-inflammatory productsCurrent
SIRCPPA011 - Assist customers with baby and infant care productsAssist customers with baby and infant care productsCurrent
SIRCPPA012 - Assist customers with asthma-care aids and equipmentAssist customers with asthma-care aids and equipmentCurrent
SIRCPPA013 - Assist customers with smoking cessation productsAssist customers with smoking cessation productsCurrent
SIRCPPA014 - Assist customers with continence management productsAssist customers with continence management productsCurrent
SIRCPPA015 - Assist customers with wound care productsAssist customers with wound care productsCurrent
SIRCPPA016 - Assist customers with diet, nutrition and weight-management products and servicesAssist customers with diet, nutrition and weight-management products and servicesCurrent
SIRCPPA017 - Assist customers with complementary medicinesAssist customers with complementary medicinesCurrent
SIRCPPA018 - Assist customers with women's and men's health care productsAssist customers with women's and men's health care productsCurrent
SIRRFSA001 - Handle food safely in a retail environmentHandle food safely in a retail environmentCurrent
SIRRFSA002 - Supervise a food safety programSupervise a food safety programCurrent
SIRRINV001 - Receive and handle retail stockReceive and handle retail stockCurrent
SIRRINV002 - Control stockControl stockCurrent
SIRRMER001 - Produce visual merchandise displaysProduce visual merchandise displaysCurrent
SIRRMER002 - Merchandise food productsMerchandise food productsCurrent
SIRRMER003 - Coordinate visual merchandising activitiesCoordinate visual merchandising activitiesCurrent
SIRRMER004 - Develop visual merchandising creative conceptsDevelop visual merchandising creative conceptsCurrent
SIRRMER005 - Implement visual merchandising conceptsImplement visual merchandising conceptsCurrent
SIRRMER006 - Achieve visual merchandising targetsAchieve visual merchandising targetsCurrent
SIRRMER007 - Design and install visual merchandising displaysDesign and install visual merchandising displaysCurrent
SIRRMER008 - Plan and style merchandise photo shootsPlan and style merchandise photo shootsCurrent
SIRRMER009 - Plan and organise display lightingPlan and organise display lightingCurrent
SIRRMER010 - Style using visual merchandising aidsStyle using visual merchandising aidsCurrent
SIRRMER011 - Design and install merchandise signageDesign and install merchandise signageCurrent
SIRRMER012 - Develop retail space and product management plansDevelop retail space and product management plansCurrent
SIRRMER013 - Develop visual merchandising guidelinesDevelop visual merchandising guidelinesCurrent
SIRRMRM001 - Plan merchandise buying strategy Plan merchandise buying strategy Current
SIRRMRM002 - Develop a merchandise strategyDevelop a merchandise strategyCurrent
SIRRMRM003 - Conduct a post-trade analysisConduct a post-trade analysisCurrent
SIRRMRM004 - Develop a merchandise financial planDevelop a merchandise financial planCurrent
SIRRMRM005 - Develop a category financial planDevelop a category financial planCurrent
SIRRMRM006 - Plan a merchandise product rangePlan a merchandise product rangeCurrent
SIRRMRM007 - Negotiate and establish supply arrangementsNegotiate and establish supply arrangementsCurrent
SIRRMRM008 - Develop a merchandise promotional planDevelop a merchandise promotional planCurrent
SIRRMRM009 - Plan merchandise buying tripsPlan merchandise buying tripsCurrent
SIRRMRM010 - Plan product developmentPlan product developmentCurrent
SIRRMRM011 - Manage merchandise quality and complianceManage merchandise quality and complianceCurrent
SIRRRTF001 - Balance and secure point-of-sale terminalBalance and secure point-of-sale terminalCurrent
SIRRRTF002 - Monitor retail store financialsMonitor retail store financialsCurrent
SIRRRTF003 - Drive retail profitabilityDrive retail profitabilityCurrent
SIRRSTR001 - Undertake strategic planning in retailUndertake strategic planning in retailCurrent
SIRRSTY001 - Style the customerStyle the customerCurrent
SIRWFIN001 - Complete debtor processesComplete debtor processesCurrent
SIRWSLS001 - Process product and service dataProcess product and service dataCurrent
SIRWSLS002 - Analyse and achieve sales targetsAnalyse and achieve sales targetsCurrent
SIRWSLS003 - Build sales of branded productsBuild sales of branded productsCurrent
SIRWSLS004 - Optimise customer and territory coverageOptimise customer and territory coverageCurrent
SIRXCEG001 - Engage the customerEngage the customerCurrent
SIRXCEG002 - Assist with customer difficultiesAssist with customer difficultiesCurrent
SIRXCEG003 - Build customer relationships and loyaltyBuild customer relationships and loyaltyCurrent
SIRXCEG004 - Create a customer-centric cultureCreate a customer-centric cultureCurrent
SIRXCEG005 - Maintain business to business relationshipsMaintain business to business relationshipsCurrent
SIRXCEG006 - Provide online customer serviceProvide online customer serviceCurrent
SIRXCEG007 - Develop online customer service standardsDevelop online customer service standardsCurrent
SIRXCEG008 - Manage disrespectful, aggressive or abusive customersManage disrespectful, aggressive or abusive customersCurrent
SIRXCHA001 - Facilitate the change processFacilitate the change processCurrent
SIRXCHA002 - Lead the change processLead the change processCurrent
SIRXCOM001 - Communicate in the workplace to support team and customer outcomesCommunicate in the workplace to support team and customer outcomesCurrent
SIRXCOM002 - Work effectively in a teamWork effectively in a teamCurrent
SIRXCOM003 - Promote team cohesionPromote team cohesionCurrent
SIRXDLV001 - Deliver food productsDeliver food productsCurrent
SIRXECM001 - Monitor and interpret online data analyticsMonitor and interpret online data analyticsCurrent
SIRXECM002 - Prepare digital contentPrepare digital contentCurrent
SIRXECM003 - Design an ecommerce siteDesign an ecommerce siteCurrent
SIRXHRM001 - Recruit, select and induct team membersRecruit, select and induct team membersCurrent
SIRXHRM002 - Maintain employee relationsMaintain employee relationsCurrent
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 100 of 145

Imported units of competency

CodeTitleUsageReleaseSort Table listing Imported units of competency by the Release columnBelongs to training package
BSBCUE301 - Use multiple information systemsUse multiple information systemsSupersededBSB - Business Services Training Package
BSBCUE304 - Provide sales solutions to customersProvide sales solutions to customersSupersededBSB - Business Services Training Package
BSBCUS401 - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategiesSupersededBSB - Business Services Training Package
BSBDES301 - Explore the use of colourExplore the use of colourDeletedBSB - Business Services Training Package
BSBDES302 - Explore and apply the creative design process to 2D formsExplore and apply the creative design process to 2D formsDeletedBSB - Business Services Training Package
BSBDES303 - Explore and apply the creative design process to 3D formsExplore and apply the creative design process to 3D formsDeletedBSB - Business Services Training Package
BSBDES305 - Source and apply information on the history and theory of designSource and apply information on the history and theory of designDeletedBSB - Business Services Training Package
BSBFIA302 - Process payrollProcess payrollSupersededBSB - Business Services Training Package
BSBHRM405 - Support the recruitment, selection and induction of staffSupport the recruitment, selection and induction of staffSupersededBSB - Business Services Training Package
BSBHRM506 - Manage recruitment selection and induction processesManage recruitment selection and induction processesSupersededBSB - Business Services Training Package
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 45
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form