Qualification details

Release  

Comments 

Release 3

Added BSBLED401A Develop teams and individuals to Electives.

Release 2

Editorial updates

First Release

SIR50112 replaces, and is equivalent to SIR50107 as the intent of the qualification remains unchanged.

The total number of units required complete this qualification remains at 9 units.

The number of core units remains at 2.

The number of elective units remains at 7.

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Employability skill 

Industry/enterprise requirements for this qualification include: 

Communication

• negotiate effectively with business suppliers, team members and other managers on business requirements, values, directions and day-to-day operational matters
• research, read, analyse and communicate workplace information to team members and other managers
• write reports and complete business documentation in the context of the job role

Teamwork

• lead a retail or wholesale business team, mentoring and supporting team members in the context of a store or business management role
• participate in wider retail or wholesale business supervisory or management teams and networks, working independently to complete own tasks and also supporting other managers and team members where appropriate

Problem-solving

• apply strategic thinking to solve a range of operational retail or wholesale business problems, individually or in the context of a wider team management structure
• evaluate ideas in the context of practical business application and anticipate the implications and consequences of decisions
• review results and provide feedback to relevant team members and external customers

Initiative and enterprise

• create an operational business team customer service and continuous improvement environment across all performance areas
• provide positive feedback, encourage team to do things better and be personally receptive to team members’ innovative ideas
• translate ideas into action by creating a framework for practical implementation and review

Planning and organising

• establish and communicate clear goals and deliverables for self and team members in the context of organisational objectives and the current business situation
• coordinate resources to ensure that work is carried out according to timelines and priorities

Self-management

• understand how own job role fits into the context of the wider business values and directions
• work within a retail or wholesale business culture by practising customer-focused and inclusive behaviour
• manage personal presentation and time
• prioritise, delegate and complete tasks
• maintain own knowledge of the job role, review own performance, actively seek and build effective professional networks and act on advice and guidance

Learning

• identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best
• seek opportunities for formal education in the context of a current role or future retail job opportunities
• accept opportunities to learn new ways of doing things and share knowledge and skills with other managers and team members

Technology

• adapt to new business-related technology skill requirements and select and use retail or other information and communications technology where relevant to support business operations and planning in the context of key business performance objectives and personal job role

Core units 

SIRXFIN005A

Manage operations to budget

SIRXSLS009A

Manage sales teams

Elective units 

Cleaning and Maintenance 

SIRXCLM402

Manage store facilities

Client and Customer Service 

SIRXCCS509

Manage business customers

Communication 

BSBADM502B

Manage meetings

Computer Operations and ICT Management 

SIRXICT404

Adopt mobile commerce applications to improve sales and service

E-business 

SIRXEBS001A

Acquire and retain online customers

SIRXEBS002A

Manage retail brands online

SIRXEBS004A

Select an e-business model

Finance 

BSBFIM501A

Manage budgets and financial plans

SIRXFIN004A

Manage financial resources

SIRXFIN006A

Manage prices

Franchising 

BSBFRA501B

Establish a franchise operation

BSBFRA502B

Manage a franchise operation

BSBFRA503B

Manage establishment of new sites or regions

BSBFRA504B

Manage relationships with franchisees

BSBFRA505B

Manage closure of a franchise

Governance and Legal Compliance 

SIRXGLC502

Establish business legal and legislative requirements

Human Resource Management 

BSBHRM502A

Manage human resources management information systems

BSBHRM504A

Manage workforce planning

BSBHRM506A

Manage recruitment selection and induction processes

BSBLED401A

Develop teams and individuals

BSBLED501A

Develop a workplace learning environment

BSBWRK509A

Manage industrial relations

SIRXHRM001A

Administer human resources policy

SIRXHRM002A

Recruit and select personnel

Inventory 

SIRXINV005A

Control inventory

SIRXINV006A

Develop purchasing strategies

SIRXINV404

Manage retail merchandise

SIRXINV407

Manage suppliers

Management and Leadership 

BSBINM501A

Manage an information or knowledge management system

BSBMGT502B

Manage people performance

BSBMGT515A

Manage operational plan

BSBMGT516C

Facilitate continuous improvement

BSBSUS501A

Develop workplace policy and procedures for sustainability

SIRXMGT004A

Analyse and communicate information

SIRXMGT005A

Set strategic plans

SIRXMGT006A

Initiate and implement change

SIRXMGT507

Manage staff through change

SIRXMGT508

Plan and prepare for business sustainability

SIRXMGT509

Manage diversity within the business

Marketing and Public Relations 

BSBMKG501B

Identify and evaluate marketing opportunities

BSBMKG502B

Establish and adjust the marketing mix

BSBMKG514A

Implement and monitor marketing activities

BSBMKG608A

Develop organisational marketing objectives

SIRXMPR006A

Manage promotional activities

SIRXMPR007A

Devise a strategic marketing plan

Merchandising 

SIRXMER405

Manage store presentation and pricing

Product Management 

SIRXPRO003A

Review product or service performance

SIRXPRO005A

Manage distribution processes

SIRXPRO006A

Forecast product performance

SIRXPRO007A

Improve supply and distribution chains

SIRXPRO504

Maximise product sales and market share

Quality and Innovation 

SIRXQUA002A

Lead a team to foster innovation

SIRXQUA003A

Create an innovative work environment

SIRXQUA004A

Set up systems that support innovation

SIRXQUA006A

Benchmark and continuously improve operational quality

Risk Management and Security 

SIRXRSK404

Control store security

Sales 

SIRXSLS008A

Develop a sales strategy

SIRXSLS406

Manage sales and service delivery

Work Health and Safety 

BSBOHS501B

Participate in the coordination and maintenance of a systematic approach to managing OHS

BSBOHS502B

Participate in the management of the OHS information and data systems

BSBOHS503B

Assist in the design and development of OHS participative arrangements

Working in Industry 

BSBWOR501B

Manage personal work priorities and professional development