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Qualification details

SIR50107 - Diploma of Retail Management (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIR50112 - Diploma of Retail Management 12/Jun/2012

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 26/Feb/2011

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
TAATAS504A - Facilitate group processesFacilitate group processes N/A
TAADEL502A - Facilitate action learning projectsFacilitate action learning projects N/A
SIRXSLS009A - Manage sales teamsManage sales teams N/A
SIRXSLS008A - Develop a sales strategyDevelop a sales strategy N/A
SIRXSLS005A - Manage sales and service deliveryManage sales and service delivery N/A
SIRXRSK004A - Control store securityControl store security N/A
SIRXQUA006A - Benchmark and continuously improve operational qualityBenchmark and continuously improve operational quality N/A
SIRXQUA004A - Set up systems that support innovationSet up systems that support innovation N/A
SIRXQUA003A - Create an innovative work environmentCreate an innovative work environment N/A
SIRXQUA002A - Lead a team to foster innovationLead a team to foster innovation N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 142111 Retail Manager (General) 
ASCO (occupation type) Identifier 3311-11 Shop Manager 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Business Administration,Food Processing Sales,Retail Management,Advertising and Marketing,Wholesale Operations 
Taxonomy - Occupation N/A Store Manager (Processed Food),Sales Manager,Merchandising Manager,Store Buyer,Store Manager,Wholesale Business Manager 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 142111 Retail Manager (General) 23/Oct/2008 
ASCO (occupation type) Identifier 3311-11 Shop Manager 23/Oct/2008 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 23/Oct/2008 
Qualification/Course Level of Education Identifier 421 Diploma 26/Feb/2011 
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Modification History

Not applicable.

Description

This qualification provides skills and knowledge required by those who hold or wish to hold higher management positions. It applies to those who are providing support to senior management in a larger retail or wholesale outlet or being responsible for the management of a retail store or wholesale outlet.

This qualification is not suitable for an Australian Apprenticeship pathway.

Job roles 

Individuals with this qualification are able to perform roles, such as:

  • a key management role management in a large retail or wholesale business
  • managing a small to medium retail group store or franchise outlet
  • managing an independent retail store
  • managing a wholesale outlet

Possible job titles include:

  • store manager
  • merchandise manager
  • buyer
  • sales manager

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Entry requirements 

There are two alternative pathways for entry into the Diploma of Retail Management. The candidate must either:

1. Be recognised as competent, through a recognised training program or recognition process, against the following units of competency:

SIRXCOM001A

Communicate in the workplace

SIRXIND001A

Work effectively in a retail environment

Plus one of the following:

SIRXCCS003A

Coordinate interaction with customers; or

SIRXSLS004A

Build relationships with customers

OR

2. Have sufficient relevant wholesale or retail employment experience. A current or previous job role that involves or has involved the application of the above competencies, would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency. Examples of evidence to support a determination could include:

  • job descriptions and references from current or past employers
  • an entry interview to determine what competencies have been applied in the wholesale or retail environment in a paid or voluntary capacity.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIR50107 Diploma of Retail Management 

The following table contains a summary of the employability skills required by the retail or wholesale industries for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Negotiate effectively with business suppliers, team members and other managers on business requirements, values, directions and day-to-day operational matters. Research, read, analyse and communicate workplace information to team members and other managers. Write reports and complete business documentation in the context of the job role.

Teamwork 

Lead a retail or wholesale business team; mentoring and supporting team members in the context of a store or business management role. Effectively participate in wider retail or wholesale business supervisory/management teams and networks; working independently to complete own tasks and also supporting other managers and team members where appropriate.

Problem solving 

Apply strategic thinking to solve a range of operational retail or wholesale business problems; individually or in the context of a wider team management structure. Evaluate ideas in the context of practical business application and anticipate the implications and consequences of decisions. Review results and provide feed back to relevant team members and external customers.

Initiative and enterprise 

Create an operational business team customer service and continuous improvement environment across all performance areas. Provide positive feedback, encourage team to do things better and be personally receptive to team members innovative ideas. Translate ideas into action by creating a framework for practical implementation and review.

Planning and organising 

Establish and communicate clear goals and deliverables for self and team members within the context of organisation objectives and the current business situation; and coordinate resources to ensure that work is carried out according to timelines and priorities. Coordinate and or implement changes arising from continuous improvement processes.

Self-management 

Understand how own personal job role fits into the context of the wider business values and directions. Work within a retail or wholesale business culture by practising customer focussed and inclusive behaviour, effective management of personal presentation, and time; and efficiently prioritise, delegate and complete tasks. Maintain own knowledge of the job role, review own performance, actively seek and build effective professional networks and act upon advice and guidance.

Learning 

Identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best. Seek opportunities for formal education in the context of a current role or future retail job opportunities. Accept opportunities to learn new ways of doing things and share knowledge and skills with other managers and team members.

Technology 

Adapt to new business related technology skill requirements and select and use retail or other information and communications technology where relevant, to support business operations and planning in the context of key business performance objectives and personal job role

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the retail and wholesale industries in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Diploma of Retail Management, 9 units must be completed:

  • all 2 core units
  • 7 elective units:

A minimum of 4 elective units must be selected from the Elective Units listed below.

A maximum of 3 elective units may be selected from another endorsed Training Package or accredited course. These must be units which first appear within a Diploma qualification in the parent Training Package.

Elective units must be additional to those already counted towards a lower level qualification within this Training Package.

In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

CORE UNITS 

SIRXFIN005A

Manage operations to budget

SIRXMGT005A

Set strategic plans

ELECTIVE UNITS 

Client and Customer Service 

SIRXCCS005A

Manage business customers

Cleaning and Maintenance 

SIRXCLM002A

Manage store facilities

Communication and Teamwork 

BSBADM502B

Manage meetings

E-business 

SIRXEBS001A

Acquire and retain online customers

SIRXEBS002A

Manage retail brands online

SIRXEBS004A

Select an e-business model

Finance 

BSBFIM501A

Manage budgets and financial plans

SIRXFIN004A

Manage financial resources

SIRXFIN006A

Manage prices

ELECTIVE UNITS  (CONTINUED )

Franchising 

BSBFRA501B

Establish a franchise operation

BSBFRA502B

Manage a franchise operation

BSBFRA503B

Manage establishment of new sites or regions

BSBFRA504B

Manage relationships with franchisees

BSBFRA505B

Manage closure of a franchise

Governance and Legal Compliance 

SIRXGLC002A

Establish compliance with legal and legislative requirements

Human Resources Management 

BSBLED501A

Develop a workplace learning environment

BSBHRM502A

Manage human resource management information systems

BSBWRK509A

Manage industrial relations

BSBHRM506A

Manage recruitment selection and induction processes

SIRXHRM001A

Administer human resources policy

SIRXHRM002A

Recruit and select personnel

TAADEL502A

Facilitate action learning projects

TAATAS504A

Facilitate group processes

Computer Operations and ICT Management 

SIRXICT004A

Adopt mobile commerce applications to improve sales and service

Working in Industry 

BSBFLM501B

Manage personal work priorities and professional development

Inventory 

SIRXINV004A

Buy merchandise

SIRXINV005A

Control inventory

SIRXINV006A

Develop purchasing strategies

Management and Leadership 

BSBMGT502B

Manage people performance

BSBFLM505B

Manage operational plan

BSBINM501A

Manage an information or knowledge management system

BSBMKG502B

Establish and adjust the marketing mix

BSBMGT502A

Manage people performance

BSBSUS501A

Develop workplace policy and procedures for sustainability

SIRXMGT004A

Analyse and communicate information

SIRXMGT006A

Initiate and implement change

Merchandising 

SIRXMER004A

Manage merchandise and store presentation

ELECTIVE UNITS  (CONTINUED )

Marketing and Public Relations 

BSBMKG501B

Identify and evaluate marketing opportunities

BSBMKG502B

Establish and adjust the marketing mix

BSBMKG608A

Develop organisational marketing objectives

BSBMKG514A

Implement and monitor marketing activities

SIRXMPR006A

Manage promotional activities

SIRXMPR007A

Devise a strategic marketing plan

Occupational Health and Safety 

BSBOHS501B

Participate in the coordination and maintenance of a systematic approach to managing OHS

BSBOHS502B

Participate in the management of the OHS information and data systems

BSBOHS503B

Assist in the design and development of OHS participative arrangements

Product Management 

SIRXPRO003A

Review product or service performance

SIRXPRO004A

Maximise product sales and market share

SIRXPRO005A

Manage distribution processes

SIRXPRO006A

Forecast product performance

SIRXPRO007A

Improve supply and distribution chains

Quality and Innovation 

BSBMGT516A

Facilitate continuous improvement

SIRXQUA002A

Lead a team to foster innovation

SIRXQUA003A

Create an innovative work environment

SIRXQUA004A

Set up systems that support innovation

SIRXQUA006A

Benchmark and continuously improve operational quality

Risk Management and Security 

SIRXRSK004A

Control store security

Sales 

SIRXSLS008A

Develop a sales strategy

SIRXSLS005A

Manage sales and service delivery

SIRXSLS009A

Manage sales teams