Modification History
|
Release |
Comments |
|
Release 5 |
Release 5. SIR40316 Certificate IV in Retail Management supersedes and is equivalent to Release 4. SIR40316 Certificate IV in Retail Management. Modification includes addition of elective unit:
|
|
Release 4 |
This version was released in SIR Retail Services Training Package Release 5.0 Electives updated to include Manage disrespectful, aggressive or abusive customers |
|
Release 3 |
This version was released in SIR Retail Services Training Package Release 4.0 Electives updated to include online and social media units and to update imported electives. |
|
Release 2 |
This version was released in SIR Retail Services Training Package Release 3.0 Electives updated. |
|
Release 1 |
Initial release. |
Qualification Description
This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.
This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.
Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
Entry to this qualification is open to individuals who:
- have achieved a Certificate III in Retail
or
- have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.
Packaging Rules
11 units must be completed:
- 7 core units
- 4 elective units, consisting of:
- 2 units from the list below
- 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Note: Unit marked with an asterisk * includes prerequisite unit SIRXCEG008 Manage disrespectful, aggressive or abusive customers.
|
Core units |
|
|
SIRRRTF002 |
Monitor retail store financials |
|
SIRXCEG004 |
Create a customer-centric culture |
|
SIRXHRM002 |
Maintain employee relations |
|
SIRXMGT002 |
Lead a frontline team |
|
SIRXRSK002 |
Maintain store security |
|
SIRXSLS003 |
Achieve sales results |
|
SIRXWHS003 |
Maintain workplace safety |
|
Elective units |
|
|
Customer Engagement |
|
|
SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
|
SIRXCEG009 * |
Manage workplace responses to disrespectful aggressive or abusive customer behaviour |
|
BSBCUS401 |
Coordinate implementation of customer service strategies |
|
Change Management |
|
|
SIRXCHA001 |
Facilitate the change process |
|
Communication and Teamwork |
|
|
CHCDIV001 |
Work with diverse people |
|
Ecommerce |
|
|
SIRXECM001 |
Monitor and interpret online data and analytics |
|
SIRXECM002 |
Prepare digital content |
|
Food Safety |
|
|
SIRRFSA001 |
Handle food safely in a retail environment |
|
SIRRFSA002 |
Supervise a food safety program |
|
Health and Wellbeing |
|
|
SIRXHWB002 |
Promote workplace health and wellbeing |
|
Human Resource Management |
|
|
SIRXHRM001 |
Recruit, select and induct team members |
|
SITXHRM002 |
Roster staff |
|
Innovation |
|
|
BSBINN301 |
Promote innovation in a team environment |
|
Management and Leadership |
|
|
BSBMGT402 |
Implement operational plan |
|
Inventory |
|
|
SIRRINV002 |
Control stock |
|
Marketing |
|
|
BSBMKG401 |
Profile the market |
|
SIRXMKT002 |
Use social media to engage customers |
|
SIRXMKT003 |
Manage promotional activities |
|
Merchandising |
|
|
SIRRMER003 |
Coordinate visual merchandising activities |
|
Online and Social Media |
|
|
SIRXOSM004 |
Analyse performance of social media and online business tools |
|
SIRXOSM005 |
Develop a basic website for customer engagement |
|
Retail Financials |
|
|
BSBFIA302 |
Process payroll |
|
BSBSMB421 |
Manage small business finances |
|
Training and Development |
|
|
SIRXTAD002 |
Develop the retail frontline |
|
Working in Industry |
|
|
SIRXIND005 |
Develop personal productivity |
|
SIRXIND006 |
Review retail business fundamentals |
Qualification Mapping Information
|
Release |
Comments |
|
Release 5 |
Release 5. SIR40316 Certificate IV in Retail Management supersedes and is equivalent to Release 4. SIR40316 Certificate IV in Retail Management. Modification includes addition of elective unit:
|
|
Release 4 |
This version was released in SIR Retail Services Training Package Release 5.0 Electives updated to include Manage disrespectful, aggressive or abusive customers |
|
Release 3 |
This version was released in SIR Retail Services Training Package Release 4.0 Electives updated to include online and social media units and to update imported electives. |
|
Release 2 |
This version was released in SIR Retail Services Training Package Release 3.0 Electives updated. |
|
Release 1 |
Initial release. |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d
