Qualification details

Release  

Comments 

Release 2

Updated imported unit:

• BSBCUS401B Coordinate implementation of customer service strategies

First Release

SIR40212 replaces, and is equivalent to SIR40207as the intent of the qualification remains unchanged.

The total number of units required complete this qualification remains at 10 units.

The number of core units remains at 3.

The number of elective units remains at 7.

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Employability skill 

Industry/enterprise requirements for this qualification include: 

Communication

• negotiate effectively with team members and other managers on business values, directions and day-to-day operational matters
• read, analyse and communicate workplace information to team members and other managers
• write reports and complete business documentation in the context of the job role

Teamwork

• lead a retail or business-to-business team, mentoring and supporting team members in the context of a retail supervision or management role
• participate in wider retail business supervisory/management teams, working independently to complete own tasks and also supporting other team members where appropriate

Problem-solving

• implement customer service strategies anticipating problems and acting to mitigate where possible
• solve a range of operational retail or business-to-business operational business problems, individually or in the context of a wider team management structure
• clarify issues and apply existing policies and infrastructure to source information and resources and develop practical and sustainable solutions

Initiative and enterprise

• create an operational business team customer service and continuous improvement environment across all performance areas
• provide positive feedback, encourage team to do things better and be personally receptive to team members’ ideas
• translate ideas into action by positively accepting and initiating changes in procedures or arrangements at the business level

Planning and organising

• establish and communicate clear goals and deliverables for self and team members in the context of organisational objectives and the current business situation
• coordinate resources to ensure that work is carried out according to timelines and priorities
• coordinate and implement changes arising from continuous improvement processes

Self-management

• understand how own job role fits into the context of the wider business values and directions
• work in the retail or business-to-business culture by practising inclusive behaviour
• manage personal presentation, hygiene and time
• prioritise and complete delegated tasks
• maintain own knowledge of the job role, review own performance and actively seek and act on advice and guidance

Learning

• identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best
• seek opportunities for formal education in the context of a current role or future retail job opportunities
• accept opportunities to learn new ways of doing things and share knowledge and skills with other business managers and team members

Technology

• adapt to new business-related technology skill requirements and select and use retail or other information and communications technology where relevant, to support business operations and planning in the context of key business performance objectives and personal job role

Core units 

SIRXMER405

Manage store presentation and pricing

SIRXMGT003A

Lead and manage people

SIRXWHS403

Provide a safe work environment

Elective units 

Client and Customer Service 

BSBCUS401B

Coordinate implementation of customer service strategies

SIRXCCS406

Provide customer service for high value and complex sales

SIRXCCS407

Develop business-to-business relationships

SIRXCCS408

Build retail relationships and sustain customer loyalty

Cleaning and Maintenance 

SIRXCLM402

Manage store facilities

Communication 

BSBRES401A

Analyse and present research information

Computer Operations and ICT Management 

SIRXICT404

Adopt mobile commerce applications to improve sales and service

E-business 

SIRXEBS001A

Acquire and retain online customers

SIRXEBS002A

Manage retail brands online

SIRXEBS003A

Manage and promote business to business e-commerce solutions

SIRXEBS004A

Select an e-business model

Finance 

BSBFIA402A

Report on financial activity

BSBSMB402A

Plan small business finances

BSBSMB406A

Manage small business finances

SIRXFIN004A

Manage financial resources

Food Safety 

SIRRFSA302

Monitor food safety program

Governance and Legal Compliance 

BSBSMB401A

Establish legal and risk management requirements of small business

SIRXGLC401

Monitor compliance with the legislative requirements for establishing a retail business

Human Resource Management 

SIRXHRM001A

Administer human resources policy

SIRXHRM002A

Recruit and select personnel

Inventory 

BSBPUR401B

Plan purchasing

BSBPUR402B

Negotiate contracts

BSBPUR403B

Conduct international purchasing

SIRXINV003A

Plan inventory levels

SIRXINV005A

Control inventory

SIRXINV404

Manage retail merchandise

SIRXINV407

Manage suppliers

Marketing and Public Relations 

BSBMKG507A

Interpret market trends and development

BSBREL402A

Build client relationships and business networks

SIRXMPR001A

Profile a retail market

SIRXMPR004A

Market products

SIRXMPR005A

Seize a business opportunity

Merchandising 

SIRRMER405

Produce visual merchandising signs

SIRRMER406

Design, construct and maintain props

SIRRMER407

Design merchandisers

SIRXMER303

Coordinate merchandise presentation

SIRXMER304

Present products

SIRXMER406

Monitor in-store visual merchandising displays

SIRXMER407

Plan and build visual presentations for a range of merchandise categories

Product Management 

SIRXPRO002A

Implement product recalls

SIRXPRO401

Maximise sales of branded products and services

Quality and Innovation 

SIRXQUA002A

Lead a team to foster innovation

SIRXQUA003A

Create an innovative work environment

SIRXQUA004A

Set up systems that support innovation

SIRXQUA005A

Maintain operational quality and productivity

Risk Management and Security 

SIRXRSK404

Control store security

Sales 

SIRXSLS007A

Train sales representatives team members

SIRXSLS405

Coordinate a retail operation during economic downturns

SIRXSLS406

Manage sales and service delivery

SIRXSLS410

Lead a sales representatives team

Training and Education 

TAEASS301B

Contribute to assessment

TAEASS401B

Plan assessment activities and processes

TAEDEL401A

Plan, organise and deliver group-based learning

TAEDEL402A

Plan, organise and facilitate learning in the workplace