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Qualification details

SIR40207 - Certificate IV in Retail Management (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIR40212 - Certificate IV in Retail Management 12/Jun/2012

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 26/Feb/2011

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBADM409A - Coordinate business resourcesCoordinate business resources N/A
BSBCUS401A - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategies N/A
BSBFIA302A - Process payrollProcess payroll N/A
BSBFRA401B - Manage compliance with franchisee obligations and legislative requirementsManage compliance with franchisee obligations and legislative requirements N/A
BSBFRA402B - Establish a franchiseEstablish a franchise N/A
BSBFRA403B - Manage relationship with franchisorManage relationship with franchisor N/A
BSBFRA404B - Manage a multiple site franchiseManage a multiple site franchise N/A
BSBINM401A - IMPLEMENT WORKPLACE INFORMATION SYSTEMIMPLEMENT WORKPLACE INFORMATION SYSTEM N/A
BSBITS401A - Maintain business technologyMaintain business technology N/A
BSBMGT403A - Implement continuous improvementImplement continuous improvement N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 621511 Retail Supervisor 
ASCO (occupation type) Identifier 6213-11 Retail Supervisor 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Business Administration,Retail Management,Customer Service 
Taxonomy - Occupation N/A Frontline Sales Manager,Sales Team Manager 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621511 Retail Supervisor 23/Oct/2008 
ASCO (occupation type) Identifier 6213-11 Retail Supervisor 23/Oct/2008 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 23/Oct/2008 
Qualification/Course Level of Education Identifier 511 Certificate IV 26/Feb/2011 
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Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent in the first line management skills of those working in the retail and/or wholesale industries. It applies to those who are managing a small retail outlet, a section or department within a larger retail store, a small wholesale outlet, or a section or department within a larger wholesale business.

This qualification is suitable for an Australian Apprenticeship pathway.

Job roles 

Individuals with this qualification are able to perform roles, such as:

  • managing a small to medium retail store group or franchise outlet
  • managing an independent retail store
  • managing a wholesale outlet
  • departmental/section management in a retail or wholesale business
  • functional management roles, such as merchandise management
  • management of an inside or outside sales team in a wholesale business

Possible job titles include:

  • store manager
  • department manager
  • merchandise manager
  • sales manager
  • customer service manager
  • shift manager.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Entry requirements 

There are two alternative pathways for entry into the Certificate IV in Retail Management. The candidate must either:

1. Be recognised as competent, through a recognised training program or recognition process, against the following units of competency:

SIRXIND001A

Work effectively in a retail environment

SIRXCOM001A

Communicate in the workplace

plus the following units of competency from either Certificate III in Retail or Certificate III in Wholesale. These units are:

Certificate III in Retail 

SIRXCCS003A

Coordinate interaction with customers

SIRXOHS002A

Maintain store safety

SIRXRSK002A

Maintain store security

SIRXSLS004A

Build relationships with customers

or

Certificate III in Wholesale 

SIRWSLS003A

Optimise customer and territory coverage

SIRXCCS006A

Maintain business to business relationships

SIRXSLS004A

Build relationships with customers

OR

2. Have sufficient relevant wholesale or retail employment experience. A current or previous job role that involves or has involved the application of the above competencies, would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency. Examples of evidence to support a determination could include:

  • job descriptions and references from current or past employers
  • an entry interview to determine what competencies have been applied in the wholesale or retail environment in a paid or voluntary capacity.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIR40207 Certificate IV in Retail Management 

The following table contains a summary of the employability skills required by the retail and wholesale industries for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Negotiate effectively with team members and other managers on business values, directions and day-to-day operational matters. Read, analyse and communicate workplace information to team members and other managers. Write reports and complete business documentation in the context of the job role.

Teamwork 

Lead a retail or wholesale business team; mentoring and supporting team members in the context of a retail supervision or management role. Effectively participate in wider retail business supervisory/management teams; working independently to complete own tasks and also supporting other team members where appropriate.

Problem solving 

Implement customer service strategies anticipating problems and acting to mitigate where possible. Solve a range of operational retail or wholesale operational business problems; individually or in the context of a wider team management structure. Clarify issues and apply existing policies and infrastructure to source information and resources and develop practical and sustainable solutions.

Initiative and enterprise 

Create an operational business team customer service and continuous improvement environment across all performance areas. Provide positive feedback, encourage team to do things better and be personally receptive to team members ideas. Translate ideas into action by positively accepting and initiating changes in procedures or arrangements at the business level.

Planning and organising 

Establish and communicate clear goals and deliverables for self and team members within the context of organisation objectives and the current business situation; and coordinate resources to ensure that work is carried out according to timelines and priorities. Coordinate and or implement changes arising from continuous improvement processes.

Self-management 

Understand how own personal job role fits into the context of the wider business values and directions. Work within the retail or wholesale business culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; and efficiently prioritise and complete delegated tasks. Maintain own knowledge of the job role, review own performance and actively seek and act upon advice and guidance.

Learning 

Identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best at work. Seek opportunities for formal education in the context of a current role or future retail job opportunities. Accept opportunities to learn new ways of doing things and share knowledge and skills with other business managers and team members.

Technology 

Adapt to new business related technology skill requirements and select and use retail or other information and communications technology where relevant, to support business operations and planning in the context of key business performance objectives and personal job role.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the retail and wholesale industries in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate IV in Retail Management, 10 units must be completed:

  • all 3 core units
  • 7 elective units.

A minimum of 4 elective units must be selected from the Elective Units listed below.

A maximum of 3 elective units may be selected from another endorsed Training Package or accredited course. These must be units which are packaged within a Certificate IV or Diploma qualification in the parent Training Package.

Elective units must be additional to those already counted towards a lower level qualification within this Training Package.

In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

CORE UNITS 

SIRXMER004A

Manage merchandise and store presentation

SIRXMGT003A

Lead and manage people

SIRXOHS003A

Provide a safe working environment

ELECTIVE UNITS 

Client and Customer Service 

BSBCUS401A

Coordinate the implementation of customer service

SIRXCCS004A

Develop business to business relationships

Cleaning and Maintenance 

SIRXCLM002A

Manage store facilities

Communication and Teamwork 

BSBRES401A

Analyse and present research information

E-business 

SIRXEBS001A

Acquire and retain online customers

SIRXEBS002A

Manage retail brands online

SIRXEBS003A

Manage and promote business to business e-commerce solutions

SIRXEBS004A

Select an e-business model

Finance 

BSBFIA302A

Process payroll

SIRXFIN004A

Manage financial resources

ELECTIVE UNITS  (CONTINUED )

Food Safety 

SIRRFSA002A

Monitor food safety program

Franchising 

BSBFRA401B

Manage compliance with franchisee obligations and legislative requirements

BSBFRA402B

Establish a franchise

BSBFRA403B

Manage relationship with franchisor

BSBFRA404B

Manage a multiple site franchise

Governance and Legal Compliance 

BSBSMB401A

Establish legal and risk management requirements of small business

SIRXGLC001A

Monitor compliance with legal and legislative requirements impacting business operations

Human Resources Management 

SIRXHRM001A

Administer human resources policy

SIRXHRM002A

Recruit and select personnel

TAAASS301A

Contribute to assessment

TAAASS401A

Plan and organise assessment

TAADEL402A

Facilitate group-based learning

TAADEL404A

Facilitate work-based learning

Computer Operations and ICT Management 

BSBITS401A

Maintain business technology

SIRXICT004A

Adopt mobile commerce applications to improve sales and service

Working in Industry 

BSBWOR404A

Develop work priorities

Inventory 

BSBPUR401B

Plan purchasing

BSBPUR402B

Negotiate contracts

BSBPUR403B

Conduct international purchasing

SIRXINV003A

Plan inventory levels

SIRXINV004A

Buy merchandise

SIRXINV005A

Control inventory

Merchandising 

CUVDES01A

Apply colour theory in response to a brief

SIRXMER003A

Monitor in-store visual merchandising display

SIRXMER006A

Present products

SIRXMER007A

Demonstrate merchandising and category presentation skills

ELECTIVE UNITS  (CONTINUED )

Management and Leadership 

BSBADM409A

Coordinate business resources

BSBINM401A

Implement workplace information system

BSBMGT515A

Manage operational plan

BSBSMB404A

Undertake small business planning

Marketing and Public Relations 

BSBREL402A

BSBMKG507A

Build client relationships and business networks

Interpret market trends and developments

SIRXMPR001A

Profile a retail market

SIRXMPR004A

Market products

SIRXMPR005A

Seize a business opportunity

Product Management 

SIRXPRO001A

Maximise sales of branded products

SIRXPRO002A

Implement product recalls

Quality and Innovation 

BSBMGT403A

Implement continuous improvement

SIRXQUA002A

Lead a team to foster innovation

SIRXQUA003A

Create an innovative work environment

SIRXQUA004A

Set up systems that support innovation

SIRXQUA005A

Maintain operational quality and productivity

Risk Management and Security 

SIRXRSK004A

Control store security

Sales 

SIRXSLS005A

Manage sales and service delivery

SIRXSLS006A

Lead a sales team

SIRXSLS007A

Train sales team members