Qualification details

Release  

Comments 

Release 2

Updated imported units:

• BSBCCO301B Use multiple information systems
• BSBCCO304C Provide sales solutions to customers

First Release

SIR40212 is a new qualification and has been developed to reflect the roles within the business to business environment.

The total number of units required complete this qualification is 10 units.

The number of core units - 5

The number of elective units - 6

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Employability skill 

Industry/enterprise requirements for this qualification include: 

Communication

• use questioning and active listening to determine and respond to customer needs to ensure customers enjoy a positive sales experience that reflects business values
• persuade customers to purchase goods by communicating their features and benefits
• regularly give verbal instructions and carry out verbal instructions from other team members and supervisors
• read and interpret simple workplace documents
• complete written workplace forms and share work-related information with other team members

Teamwork

• participate in business-to-business operation teams, working independently to complete own tasks and also supporting other team members where appropriate
• lead small teams where required in the context of the job role, mentoring and supporting other team members

Problem-solving

• demonstrate sensitivity to customer needs and concerns, anticipating problems and acting to avoid them where possible
• solve a range of operational problems individually or in the context of a team structure where, after clarification, existing policies and infrastructure may be applied to source information and resources and develop practical and sustainable solutions

Initiative and enterprise

• look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role
• translate ideas into action by positively accepting and adapting to changes in operational procedures or arrangements

Planning and organising

• establish and communicate clear goals and deliverables for self and team members in the context of organisational objectives and the current business situation
• coordinate resources to ensure that work is carried out according to timelines and priorities
• coordinate and implement changes arising from continuous improvement processes

Self-management

• understand how a personal job role fits into the context of the wider business values and directions
• work within the business culture by practising inclusive behaviour
• manage personal presentation, hygiene and time
• prioritise and complete delegated tasks
• maintain own knowledge of the job role, review own performance and actively seek and act on advice and guidance

Learning

• identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best
• seek opportunities for formal education in the context of a current role or future business-to-business job opportunities
• accept opportunities to learn new ways of doing things and share knowledge and skills with other business team members

Technology

• select and use computers and a range of other technology applications according to available equipment and business procedures
• recognise and report faulty equipment and follow workplace health and safety procedures

Core units 

SIRWSLS305

Optimise customer and territory coverage

SIRXCCS305

Maintain business-to-business relationships

SIRXIND101

Work effectively in a customer service environment

SIRXSLS303

Build relationships with customers

SIRXWHS101

Apply safe work practices

Elective units 

Client and Customer Service 

SIRXCCS304

Coordinate interaction with customers

Communication 

SIRXCOM202

Communicate with customers using technologies

Computer Operations and ICT Management 

BSBCCO301B

Use multiple information systems

BSBCCO304C

Provide sales solutions to customers

Finance 

SIRWFIN001A

Complete debtor processes

SIRWFIN002A

Manage debtor processes

Inventory 

SIRWINV301

Administer supply to a business

SIRWINV302

Monitor inventory capacity to meet demand

Management and Leadership 

SIRXMGT001A

Coordinate work teams

SIRXMGT002A

Maintain employee relations

Marketing and Public Relations 

SIRXMPR001A

Profile a retail market

SIRXMPR008A

Implement advertising and promotional activities

Merchandising 

SIRXMER303

Coordinate merchandise presentation

Risk Management and Security 

SIRXRSK002A

Maintain store security

SIRXRSK003A

Apply store security systems and procedures

Sales 

SIRWSLS301

Build sales relationships

SIRWSLS302

Process product and service data

SIRWSLS303

Analyse and achieve sales targets

SIRWSLS304

Build sales of branded products

SIRXSLS201

Sell products and services

SIRXSLS304

Coordinate sales performance

Training and Education 

TAEASS301B

Contribute to assessment

TAEDEL301A

Provide work skill instruction

Work Health and Safety 

SIRXWHS302

Maintain store safety