Modification History
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Release |
Comments |
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Release 4 |
This version was released in SIR Retail Services Training Package Release 5.0 Electives updated to include Manage disrespectful, aggressive or abusive customers |
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Release 3 |
This version was released in SIR Retail Services Training Package Release 4.0 Electives updated to include online and social media units. |
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Release 2 |
This version was released in SIR Retail Services Training Package Release 3.0 Electives updated. |
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Release 1 |
Initial release. |
Qualification Description
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
Packaging Rules
13 units must be completed:
- 8 core units
- 5 elective units, consisting of:
- 3 units from the list below
- 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
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Core units |
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SIRXCEG001 |
Engage the customer |
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SIRXCEG002 |
Assist with customer difficulties |
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SIRXCEG003 |
Build customer relationships and loyalty |
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SIRXCOM002 |
Work effectively in a team |
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SIRXIND001 |
Work effectively in a service environment |
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SIRXRSK001 |
Identify and respond to security risks |
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SIRXSLS001 |
Sell to the retail customer |
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SIRXWHS002 |
Contribute to workplace health and safety |
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Elective units |
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Communication and Teamwork |
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CHCDIV001 |
Work with diverse people |
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SIRXCOM003 |
Promote team cohesion |
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Customer Engagement |
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SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
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SIRXCEG006 |
Provide online customer service |
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Delivery |
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SIRXDLV001 |
Deliver food products |
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Food and Beverage |
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SITHFAB002 |
Provide responsible service of alcohol |
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Food Safety |
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SIRRFSA001 |
Handle food safely in a retail environment |
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SIRRFSA002 |
Supervise a food safety program |
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Health and Wellbeing |
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SIRXHWB001 |
Maintain personal health and wellbeing |
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Inventory |
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SIRRINV001 |
Receive and handle retail stock |
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SIRRINV002 |
Control stock |
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Online and Social Media |
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SIRXOSM001 |
Identify and review social media and online platforms for organisational use |
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SIRXOSM002 |
Maintain ethical and professional standards when using social media and online platforms |
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SIRXOSM003 |
Use social media and online tools |
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Management and Leadership |
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SIRXMGT001 |
Supervise and support frontline team members |
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Marketing |
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BSBMKG401 |
Profile the market |
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SIRXMKT001 |
Support marketing and promotional activities |
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Merchandising |
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SIRRMER001 |
Produce visual merchandise displays |
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SIRRMER002 |
Merchandise food products |
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SIRRMER003 |
Coordinate visual merchandising activities |
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Product Knowledge |
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SIRXPDK002 |
Advise on food products and services |
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SIRXPDK003 |
Advise on health and nutritional products and services |
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Retail Financials |
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SIRRRTF001 |
Balance and secure point-of-sale terminal |
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Styling |
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SIRRSTY001 |
Style the customer |
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Training and Development |
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SIRXTAD001 |
Train others in frontline tasks |
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Wholesale |
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SIRWSLS002 |
Analyse and achieve sales targets |
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SIRWSLS003 |
Build sales of branded products |
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Working in Industry |
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SIRXIND002 |
Organise and maintain the store environment |
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SIRXIND003 |
Organise personal work requirements |
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SIRXIND005 |
Develop personal productivity |
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Qualification Mapping Information
No equivalent qualification.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d
