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Qualification details

SIR30216 - Certificate III in Retail (Release 4)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes SIR30212 - Certificate III in Retail Operations• Not Equivalent • Qualifications combined • Packaging rules simplified. 30/Mar/2016
Supersedes SIR30312 - Certificate III in Retail Supervision• Not Equivalent • Qualifications combined • Packaging rules simplified. 30/Mar/2016

Release Status:
Current
Releases:
ReleaseRelease date
4 (this release) 21/Oct/2020
(View details for release 3) 12/Sep/2019
(View details for release 2) 16/Aug/2017
(View details for release 1) 31/Mar/2016


Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
SIRXSLS001 - Sell to the retail customerSell to the retail customerCurrentCore
SIRRFSA001 - Handle food safely in a retail environmentHandle food safely in a retail environmentCurrentElective
SIRRMER001 - Produce visual merchandise displaysProduce visual merchandise displaysCurrentElective
SIRXTAD001 - Train others in frontline tasksTrain others in frontline tasksCurrentElective
SIRXHWB001 - Maintain personal health and wellbeingMaintain personal health and wellbeingCurrentElective
SIRRRTF001 - Balance and secure point-of-sale terminalBalance and secure point-of-sale terminalCurrentElective
CHCDIV001 - Work with diverse peopleWork with diverse peopleCurrentElective
SIRXPDK002 - Advise on food products and servicesAdvise on food products and servicesCurrentElective
SIRXOSM001 - Identify and review social media and online platforms for organisational useIdentify and review social media and online platforms for organisational useCurrentElective
SIRXIND001 - Work effectively in a service environmentWork effectively in a service environmentCurrentCore
SIRRMER003 - Coordinate visual merchandising activitiesCoordinate visual merchandising activitiesCurrentElective
SIRXWHS002 - Contribute to workplace health and safetyContribute to workplace health and safetyCurrentCore
SIRXCOM002 - Work effectively in a teamWork effectively in a teamCurrentCore
SIRXCEG002 - Assist with customer difficultiesAssist with customer difficultiesCurrentCore
SIRXIND005 - Develop personal productivityDevelop personal productivityCurrentElective
SIRXOSM002 - Maintain ethical and professional standards when using social media and online platformsMaintain ethical and professional standards when using social media and online platformsCurrentElective
SIRWSLS003 - Build sales of branded productsBuild sales of branded productsCurrentElective
SIRXCEG001 - Engage the customerEngage the customerCurrentCore
SIRRINV002 - Control stockControl stockCurrentElective
SIRXCOM003 - Promote team cohesionPromote team cohesionCurrentElective
SIRXRSK001 - Identify and respond to security risksIdentify and respond to security risksCurrentCore
SIRXIND003 - Organise personal work requirementsOrganise personal work requirementsCurrentElective
SIRXPDK003 - Advise on health and nutritional products and servicesAdvise on health and nutritional products and servicesCurrentElective
BSBMKG401 - Profile the marketProfile the marketSupersededElective
SIRXMKT001 - Support marketing and promotional activitiesSupport marketing and promotional activitiesCurrentElective
SIRRFSA002 - Supervise a food safety programSupervise a food safety programCurrentElective
SIRRSTY001 - Style the customerStyle the customerCurrentElective
SIRRMER002 - Merchandise food productsMerchandise food productsCurrentElective
SIRXCEG006 - Provide online customer serviceProvide online customer serviceCurrentElective
SIRXIND002 - Organise and maintain the store environmentOrganise and maintain the store environmentCurrentElective
SIRXMGT001 - Supervise and support frontline team membersSupervise and support frontline team membersCurrentElective
SIRXDLV001 - Deliver food productsDeliver food productsCurrentElective
SIRXCEG003 - Build customer relationships and loyaltyBuild customer relationships and loyaltyCurrentCore
SITHFAB002 - Provide responsible service of alcoholProvide responsible service of alcoholSupersededElective
SIRRINV001 - Receive and handle retail stockReceive and handle retail stockCurrentElective
SIRXCEG008 - Manage disrespectful, aggressive or abusive customersManage disrespectful, aggressive or abusive customersCurrentElective
SIRXOSM003 - Use social media and online toolsUse social media and online toolsCurrentElective
SIRWSLS002 - Analyse and achieve sales targetsAnalyse and achieve sales targetsCurrentElective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 621111 Sales Assistant (General) 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Retail Services 
Taxonomy - Occupation N/A Sales Team Leader (Retail),Customer Service Representative,Retail Supervisor,Cashier,Sales Assistant,Team Leader,Retail Assistant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621111 Sales Assistant (General) 09/Aug/2016 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 09/Aug/2016 
Qualification/Course Level of Education Identifier 514 Certificate III 31/Mar/2016 
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Modification History

Release  

Comments  

Release 4

This version was released in SIR Retail Services Training Package Release 5.0

Electives updated to include Manage disrespectful, aggressive or abusive customers

Release 3

This version was released in SIR Retail Services Training Package Release 4.0

Electives updated to include online and social media units.

Release 2

This version was released in SIR Retail Services Training Package Release 3.0

Electives updated.

Release 1

Initial release.

Qualification Description

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

13 units must be completed:

  • 8 core units
  • 5 elective units, consisting of:
  • 3 units from the list below
  • 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units 

SIRXCEG001

Engage the customer

SIRXCEG002

Assist with customer difficulties

SIRXCEG003

Build customer relationships and loyalty

SIRXCOM002

Work effectively in a team

SIRXIND001

Work effectively in a service environment

SIRXRSK001

Identify and respond to security risks

SIRXSLS001

Sell to the retail customer

SIRXWHS002

Contribute to workplace health and safety

Elective units 

Communication and Teamwork 

CHCDIV001

Work with diverse people

SIRXCOM003

Promote team cohesion

Customer Engagement 

SIRXCEG008

Manage disrespectful, aggressive or abusive customers

SIRXCEG006

Provide online customer service

Delivery  

SIRXDLV001

Deliver food products

Food and Beverage  

SITHFAB002

Provide responsible service of alcohol

Food Safety 

SIRRFSA001

Handle food safely in a retail environment

SIRRFSA002

Supervise a food safety program

Health and Wellbeing  

SIRXHWB001

Maintain personal health and wellbeing

Inventory 

SIRRINV001

Receive and handle retail stock

SIRRINV002

Control stock

Online and Social Media 

SIRXOSM001

Identify and review social media and online platforms for organisational use

SIRXOSM002

Maintain ethical and professional standards when using social media and online platforms

SIRXOSM003

Use social media and online tools

Management and Leadership 

SIRXMGT001

Supervise and support frontline team members

Marketing  

BSBMKG401

Profile the market

SIRXMKT001

Support marketing and promotional activities

Merchandising 

SIRRMER001

Produce visual merchandise displays

SIRRMER002

Merchandise food products

SIRRMER003

Coordinate visual merchandising activities

Product Knowledge 

SIRXPDK002

Advise on food products and services

SIRXPDK003

Advise on health and nutritional products and services

Retail Financials 

SIRRRTF001

Balance and secure point-of-sale terminal

Styling 

SIRRSTY001

Style the customer

Training and Development 

SIRXTAD001

Train others in frontline tasks

Wholesale  

SIRWSLS002

Analyse and achieve sales targets

SIRWSLS003

Build sales of branded products

Working in Industry 

SIRXIND002

Organise and maintain the store environment

SIRXIND003

Organise personal work requirements

SIRXIND005

Develop personal productivity

Qualification Mapping Information

No equivalent qualification.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d