Qualification details

SIR30216 - Certificate III in Retail (Release 2)

Summary

Releases:
ReleaseStatusRelease date
2 (this release)Current 16/Aug/2017
(View details for release 1) Replaced31/Mar/2016

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes SIR30212 - Certificate III in Retail Operations• Not Equivalent • Qualifications combined • Packaging rules simplified. 30/Mar/2016
Supersedes SIR30312 - Certificate III in Retail Supervision• Not Equivalent • Qualifications combined • Packaging rules simplified. 30/Mar/2016


Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBMKG401 - Profile the marketProfile the market Elective
CHCDIV001 - Work with diverse peopleWork with diverse people Elective
SIRRFSA001 - Handle food safely in a retail environmentHandle food safely in a retail environment Elective
SIRRFSA002 - Supervise a food safety programSupervise a food safety program Elective
SIRRINV001 - Receive and handle retail stockReceive and handle retail stock Elective
SIRRINV002 - Control stockControl stock Elective
SIRRMER001 - Produce visual merchandise displaysProduce visual merchandise displays Elective
SIRRMER002 - Merchandise food productsMerchandise food products Elective
SIRRMER003 - Coordinate visual merchandising activitiesCoordinate visual merchandising activities Elective
SIRRRTF001 - Balance and secure point-of-sale terminalBalance and secure point-of-sale terminal Elective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 621111 Sales Assistant (General) 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Retail Services 
Taxonomy - Occupation N/A Sales Team Leader (Retail),Customer Service Representative,Retail Supervisor,Cashier,Sales Assistant,Team Leader,Retail Assistant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621111 Sales Assistant (General) 09/Aug/2016 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 09/Aug/2016 
Qualification/Course Level of Education Identifier 514 Certificate III 31/Mar/2016 
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Modification History

Release  

Comments  

Release 2

This version was released in SIR Retail Services Training Package Release 3.0

Electives updated.

Qualification Description

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

13 units must be completed:

  • 8 core units
  • 5 elective units, consisting of:
  • 3 units from the list below
  • 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units 

SIRXCEG001

Engage the customer

SIRXCEG002

Assist with customer difficulties

SIRXCEG003

Build customer relationships and loyalty

SIRXCOM002

Work effectively in a team

SIRXIND001

Work effectively in a service environment

SIRXRSK001

Identify and respond to security risks

SIRXSLS001

Sell to the retail customer

SIRXWHS002

Contribute to workplace health and safety

Elective units 

Communication and Teamwork 

CHCDIV001

Work with diverse people

SIRXCOM003

Promote team cohesion

Customer Engagement 

SIRXCEG006

Provide online customer service

Delivery  

SIRXDLV001

Deliver food products

Food and Beverage  

SITHFAB002

Provide responsible service of alcohol

Food Safety 

SIRRFSA001

Handle food safely in a retail environment

SIRRFSA002

Supervise a food safety program

Health and Wellbeing  

SIRXHWB001

Maintain personal health and wellbeing

Inventory 

SIRRINV001

Receive and handle retail stock

SIRRINV002

Control stock

Management and Leadership 

SIRXMGT001

Supervise and support frontline team members

Marketing  

BSBMKG401

Profile the market

SIRXMKT001

Support marketing and promotional activities

Merchandising 

SIRRMER001

Produce visual merchandise displays

SIRRMER002

Merchandise food products

SIRRMER003

Coordinate visual merchandising activities

Product Knowledge 

SIRXPDK002

Advise on food products and services

SIRXPDK003

Advise on health and nutritional products and services

Retail Financials 

SIRRRTF001

Balance and secure point-of-sale terminal

Styling 

SIRRSTY001

Style the customer

Training and Development 

SIRXTAD001

Train others in frontline tasks

Wholesale  

SIRWSLS002

Analyse and achieve sales targets

SIRWSLS003

Build sales of branded products

Working in Industry 

SIRXIND002

Organise and maintain the store environment

SIRXIND003

Organise personal work requirements

SIRXIND005

Develop personal productivity

Qualification Mapping Information

No equivalent qualification.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

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