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Qualification details

SIR30207 - Certificate III in Retail (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIR30212 - Certificate III in Retail Operations 12/Jun/2012

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 26/Feb/2011

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBCMN301A - Exercise initiative in a business environmentExercise initiative in a business environment N/A
BSBCMN304A - Contribute to personal skill development and learningContribute to personal skill development and learning N/A
BSBFRA301A - Work within a franchiseWork within a franchise N/A
SIRRFSA002A - Monitor food safety programMonitor food safety program N/A
SIRRPOS004A - Handle customer interviews and applicationsHandle customer interviews and applications N/A
SIRRRPK006A - Recommend liquor productsRecommend liquor products N/A
SIRRRPK007A - Recommend and fit clothing or footwear and products and servicesRecommend and fit clothing or footwear and products and services N/A
SIRRRPK008A - Recommend jewellery products and servicesRecommend jewellery products and services N/A
SIRRRPK009A - Recommend toddler and baby productsRecommend toddler and baby products N/A
SIRRRPK010A - Recommend home and home improvement products and servicesRecommend home and home improvement products and services N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 621111 Sales Assistant (General) 
ASCO (occupation type) Identifier 8211-79 Sales Assistants Nec 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Customer Service,Retail Services 
Taxonomy - Occupation N/A Customer Service Representative,Sales Team Leader (Retail),Retail Supervisor (Sport and Recreation) 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621111 Sales Assistant (General) 23/Oct/2008 
ASCO (occupation type) Identifier 8211-79 Sales Assistants Nec 23/Oct/2008 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 23/Oct/2008 
Qualification/Course Level of Education Identifier 514 Certificate III 26/Feb/2011 
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Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team.

This qualification is suitable for an Australian Apprenticeship pathway.

Job roles 

Individuals with this qualification are able to perform roles, such as:

  • providing in-depth product and service advice in a retail environment
  • selling products and services in variety of retail settings
  • supervising a checkout area
  • leading a team preparing and selling fast food items
  • leading a department team within a large store or supermarket
  • acting as an assistant to a manager of a small to medium store
  • organising and maintaining work areas and displays
  • carry out specific responsibilities, such as merchandising.

Possible job titles include:

  • sales assistant
  • customer service representative
  • crew leader
  • shift manager
  • team leader
  • department manager
  • assistant store manager
  • checkout supervisor
  • merchandise coordinator.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Entry requirements 

There are two alternative pathways for entry into the Certificate III in Retail. The candidate must either:

1. Be recognised as competent, through a recognised training program or recognition process, against the following units of competency:

SIRXCCS001A

Apply point-of-sale handling procedures

SIRXCCS002A

Interact with customers

SIRXCLM001A

Organise and maintain work areas

SIRXCOM001A

Communicate in the workplace

SIRXICT001A

Operate retail technology

SIRXIND001A

Work effectively in a retail environment

SIRXINV001A

Perform stock control procedures

SIRXOHS001A

Apply safe working practices

SIRXRSK001A

Minimise theft

OR

2. Have sufficient relevant retail employment experience. A current or previous job role that involves or has involved the application of the above competencies, would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency. Examples of evidence to support a determination could include:

  • job descriptions and references from current or past employers
  • an entry interview to determine what competencies have been applied in the retail environment in a paid or voluntary capacity.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIR30207 Certificate III in Retail 

The following table contains a summary of the employability skills required by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Use questioning and active listening to ascertain and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values. Persuade customers to purchase goods by communicating their features and benefits. Regularly give verbal instructions and carry out verbal instructions from other team members and supervisors, read and interpret simple workplace documents, complete written workplace forms and share work related information with other team members.

Teamwork 

Effectively participate in retail store teams; working independently to complete own tasks and also supporting other team members where appropriate. Lead small retail teams where required in the context of the job role; mentoring and supporting other team members.

Problem solving 

Demonstrate sensitivity to customer needs and concerns anticipating problems and acting to avoid them where possible. Solve a range of operational retail store problems individually or in the context of a team structure where after clarification existing policies and infrastructure may be applied to source information and resources and develop practical and sustainable solutions.

Initiative and enterprise 

Look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role. Translate ideas into action by positively accepting and adapting to changes in procedures or arrangements at the store level.

Planning and organising 

Establish and communicate clear goals and deliverables for self and team members within the context of organisation objectives and the current store situation; and coordinate resources to ensure that work is carried out according to timelines and priorities. Coordinate and or implement changes arising from continuous improvement processes.

Self-management 

Understand how a personal job role fits into the context of the wider business values and directions. Work within the store culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; and efficiently prioritise and complete delegated tasks. Maintain own knowledge of the job role, review own performance and actively seek and act upon advice and guidance.

Learning 

Identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best at work. Seek opportunities for formal education in the context of a current role or future retail job opportunities. Accept opportunities to learn new ways of doing things and share knowledge and skills with other store team members.

Technology 

Use of point-of-sale systems and/or select and use a range of other retail technology; in the context of available equipment and store procedures. Recognise and report faulty equipment and follow store occupational health and safety procedures.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the retail industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate III in Retail, 10 units must be completed:

  • all 3 core units
  • 7 elective units:

A minimum of 5 elective units must be selected from the Elective Units listed below. A maximum of 2 of these electives may be selected from the Product Knowledge functional category.

A maximum of 2 elective units may be selected from another endorsed Training Package or accredited course. These must be units which are packaged within a Certificate III or IV qualification in the parent Training Package.

Elective units must be additional to those already counted towards a lower level qualification within this Training Package.

In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

CORE UNITS 

SIRXOHS002A

Maintain store safety

SIRXRSK002A

Maintain store security

Plus

SIRXCCS003A

Coordinate interaction with customers

OR

SIRXSLS004A

Build relationships with customers

ELECTIVE UNITS 

Administration 

SIRXADM002A

Coordinate retail office

Client and Customer Service 

SIRXCCS003A

Coordinate interaction with customers

Finance 

SIRXFIN001A

Balance point-of-sale terminal

SIRXFIN003A

Produce financial reports

Franchising 

BSBFRA301A

Work within a franchise

Food Safety 

SIRRFSA002A

Monitor food safety program

Human Resources Management 

TAAASS301A

Contribute to assessment

TAADEL301A

Provide training through instruction and demonstration of work skills

Computer Operations and ICT Management 

SIRXICT003A

Operate retail information technology systems

Working in Industry 

BSBCMN301A

Exercise initiative in a business environment

BSBCMN304A

Contribute to personal skill development and learning

Inventory 

SIRXINV002A

Maintain and order stock

Management and Leadership 

SIRXMGT001A

Coordinate work teams

SIRXMGT002A

Maintain employee relations

ELECTIVE UNITS  (CONTINUED )

Merchandising 

SIRXMER002A

Coordinate merchandise presentation

SIRXMER005A

Create a display

Marketing and Public Relations 

SIRXMPR001A

Profile a retail market

Product Knowledge 

SIRRRPK006A

Recommend liquor products

SIRRRPK007A

Recommend and fit clothing or footwear products and services

SIRRRPK008A

Recommend jewellery products and services

SIRRRPK009A

Recommend toddler and baby products

SIRRRPK010A

Recommend home and home improvement products and services

SIRRRPK011A

Recommend books or newsagency services

SIRRRPK012A

Recommend business and leisure products and services

SIRRRPK013A

Hire and sell video and DVD products and services

SIRRRPK014A

Recommend specialised products and services

SIRXRPK001A

Recommend health and nutritional products and services

SIRXRPK002A

Recommend hair, beauty and cosmetic products and services

Quality and Innovation 

SIRXQUA001A

Develop innovative ideas at work

Retail Food 

SITHCCC001A

Organise and prepare food

SITHCCC003A

Receive and store kitchen supplies

SITHFAB009A

Provide responsible service of alcohol

SITHFAB010B

Prepare and serve non-alcoholic beverages

SITHFAB012A

Prepare and serve espresso coffee

Retail Post 

SIRRPOS004A

Handle customer interviews and applications

Sales 

SIRXSLS001A

Sell products and services

SIRXSLS003A

Coordinate sales performance

SIRXSLS004A

Build relationships with customers