Modification History
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Release 2 |
This version was released in SIR Retail Services Training Package Release 5.0 Electives updated to include Manage disrespectful, aggressive or abusive customers |
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Release 1 |
Initial release. |
Qualification Description
This qualification reflects the role of skilled pharmacy assistants who use a range of well-developed service skills to identify and meet customer needs. They have sound knowledge of a broad range of pharmacy products and health care support services. Some pharmacy assistants may be involved in assisting with a limited range of dispensary activities.
They work with some independence, under limited supervision from others, but ultimately under the supervising pharmacist. They may provide technical advice and support to team members.
Pharmacy assistants must comply with federal, state or territory law and Pharmacy Board of Australia Guidelines for supplying scheduled medicines. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
Packaging Rules
19 units must be completed:
- 11 core units
- 8 elective units consisting of:
- 6 units from the list below
- 2 units from the list below, elsewhere in the SIR Retail Services Training Package or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
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Core Units |
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SIRCCCS002 |
Provide and promote services to pharmacy customers |
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SIRCDIS001 |
Assist customers with prescriptions |
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SIRCIND001 |
Work effectively in a community pharmacy |
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SIRCIND002 |
Support the supply of Pharmacy Medicines and Pharmacist Only Medicines |
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SIRCINF001 |
Use pharmacy practices for infection control |
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SIRCPPA005 |
Assist customers with cough and cold relief products |
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SIRCPPA006 |
Assist customers with skin and anti-fungal products |
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SIRCPPA008 |
Assist customers with products for gastro-intestinal conditions |
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SIRCPPA009 |
Assist customers with allergy relief products |
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SIRCPPA010 |
Assist customers with analgesic and anti-inflammatory products |
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HLTWHS001 |
Participate in workplace health and safety |
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Elective Units |
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Anatomy and Physiology |
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HLTAAP001 |
Recognise healthy body systems |
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Beauty Products and Services |
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SHBBCCS001 |
Advise on beauty products and services |
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SHBBMUP002 |
Design and apply make-up |
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Client and Customer Service |
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SIRXCEG003 |
Build customer relationships and loyalty |
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SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
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Dispensary |
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SIRCDIS002 |
Deliver medicines to customers outside the pharmacy |
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SIRCDIS003 |
Assist in dispensing prescriptions |
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Diversity |
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CHCDIV001 |
Work with diverse people |
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Pharmacy Product Advice |
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SIRCPPA001 |
Assist customers with vitamins, minerals and supplements |
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SIRCPPA002 |
Assist customers with eye and ear care products |
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SIRCPPA003 |
Assist customers with first aid products |
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SIRCPPA004 |
Assist customers with oral care products |
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SIRCPPA007 |
Assist customers with pregnancy and maternal health products and services |
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SIRCPPA011 |
Assist customers with baby and infant care products |
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SIRCPPA013 |
Assist customers with smoking cessation products |
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SIRCPPA018 |
Assist customers with women's and men's health care products |
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Inventory |
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SIRRINV001 |
Receive and handle retail stock |
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SIRRINV002 |
Control stock |
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Marketing and Public Relations |
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SIRXMKT001 |
Support marketing and promotional activities |
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Merchandising |
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SIRRMER001 |
Produce visual merchandise displays |
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Retail Procedures |
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SIRXSLS002 |
Follow point-of-sale procedures |
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SIRRRTF001 |
Balance and secure point-of-sale terminal |
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Skin Services |
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SHBBSKS001 |
Pierce ear lobes |
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Workplace Effectiveness |
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BSBWOR301 |
Organise personal work priorities and development |
Qualification Mapping Information
No equivalent qualification.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d
