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Qualification details

SIR30107 - Certificate III in Community Pharmacy (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIR30112 - Certificate III in Community PharmacySIR30112 replaces and is equivalent to SIR30107 as the intent of the qualification remains unchanged. The total number of units required to complete this qualification has decreased from 34 to 26. The number of core units has decreased from 21 to 17. The number of elective units has decreased from 13 to 9. 12/Jun/2012
Supersedes and is equivalent to WRP30102 - Certificate III in Community Pharmacy 25/Feb/2011

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 26/Feb/2011

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
HLTCSD306B - Respond effectively to difficult or challenging behaviourRespond effectively to difficult or challenging behaviourN/A
SIRPMER001A - Market and promote pharmacy products and services areaMarket and promote pharmacy products and services areaN/A
SIRPDIS002A - Deliver prescription medicines to customers outside the pharmacyDeliver prescription medicines to customers outside the pharmacyN/A
SIRXCLM001A - Organise and maintain work areasOrganise and maintain work areasN/A
SIRXADM002A - Coordinate retail officeCoordinate retail officeN/A
SIRXOHS001A - Apply safe working practicesApply safe working practicesN/A
SIRPPKS013A - Provide information, products and services on complementary medicineProvide information, products and services on complementary medicineN/A
SIRXCCS002A - Interact with customersInteract with customersN/A
SIRXIND001A - Work effectively in a retail environmentWork effectively in a retail environmentN/A
SIRXMER002A - Coordinate merchandise presentationCoordinate merchandise presentationN/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 621411 Pharmacy Sales Assistant 
ASCO (occupation type) Identifier 8211-15 Sales Assistant (Other Personal And Household Goods) 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Community Pharmacy 
Taxonomy - Occupation N/A Pharmacy Assistant,Dispensary Assistant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621411 Pharmacy Sales Assistant 23/Oct/2008 
ASCO (occupation type) Identifier 8211-15 Sales Assistant (Other Personal And Household Goods) 23/Oct/2008 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 23/Oct/2008 
Qualification/Course Level of Education Identifier 514 Certificate III 26/Feb/2011 
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Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent to work in a community pharmacy. Likely functions within the community pharmacy industry for those who achieve this level of competency include developing specialist product knowledge to support customers to prevent and/or manage health conditions, assisting in the dispensary, merchandising and marketing products and controlling stock, and basic staff development and training.

The work role of the community pharmacy/dispensary assistant is defined by the pharmacy registering authorities (state and territory Pharmacy Boards). When selling pharmacy and pharmacist-only medicines, the pharmacy assistant provides a filter to identify customer information and requirements for referral to the pharmacist.

The structure of this qualification recognises the diversity of business models that characterise the community pharmacy industry. It supports multi-skilling and participation in work teams as appropriate to the size and structure of the business.

This qualification is suitable for an Australian Apprenticeship pathway.

Job roles 

Pharmacy assistant

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Entry requirements 

There are no prerequisites for entry to this qualification.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIR30107 Certificate III in Community Pharmacy 

The following table contains a summary of the employability skills required by the community pharmacy industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Use communication skills to establish customer requirements, answer questions and provide information on pharmacy products and services. Communicate about highly personal and sensitive information that requires empathy, tact and confidentiality. Manage difficult, elderly, ill or drug affected customers. Be familiar with technical terms used to describe products and/or used in product and health care information.

Problem solving 

Solve problems within a framework of established business procedures and protocols and with reference to the pharmacist. Source information and services to meet customer needs and requests. This involves evaluating product information, for example, to distinguish between hearsay and evidence-based product information to support appropriate customer choices.

Initiative and enterprise 

Use initiative in identifying the most appropriate products and services for customers and to maintain current knowledge of product range and market trends. Opportunities for initiative and enterprise occur within established business procedures and protocols and with reference to the pharmacist.

Teamwork 

Work closely with the pharmacist to assist in managing the sale of appropriate products and services to community pharmacy customers. This may include supporting other pharmacy team members to carry out their role as required and according to business size and structure.

Planning and organising 

Understand the boundaries of their job role, established by legislation, guidelines and business protocols and procedures. Assist the pharmacist in managing the sale of products including scheduled medicines. This can include managing information systems, stock management and display and ensuring that procedures and protocols are implemented.

Self-management 

Understand the legal context, including the boundaries of the job role and also an awareness of the special requirements for selling medicines and managing scheduled medicines. This involves a detailed understanding of the roles and responsibilities of the pharmacy assistant and how these relate to the role of the pharmacist. Take responsibility for their own time management and actively seek and respond to advice and feedback.

Learning 

Maintain current knowledge about the products and services sold by their pharmacy. Access a range of sources of information and expertise to update their own knowledge and provide current information to customers.

Technology 

Use computer-based information and database systems. Sell a range of products including kits, aids and equipment. Understand how these items operate, assist the customer in appropriate selection depending on their need/capacity, demonstrate safe use and provide information on care and maintenance as appropriate.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of community pharmacy in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate III in Community Pharmacy, 34 units must be completed:

  • all 21 core units
  • 13 elective units:
  • A minimum of 3 elective units must be selected from the Elective Units: Group A below.
  • A further 10 elective units may be selected as follows.
  • A maximum of 10 elective units may be selected from the Elective Units in Group A or Group B below.
  • A maximum of 2 elective units may be selected from the Elective Units: Group C below.
  • A maximum of 5 elective units may be selected from elsewhere in the Retail Services Training Package or from any other endorsed Training Package or accredited course. These must be units which are packaged within a Certificate II or higher qualification in the parent Training Package. Training Packages that overlap with Community Pharmacy activities include Health, Business Services and Beauty.

Elective units selected must be additional to those already counted towards a lower level qualification within this Training Package.

In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

CORE UNITS 

HLTCSD306B

Respond effectively to difficult or challenging behaviour

SIRPDIS001A

Accept prescriptions and deliver medicine

SIRPPKS001A

Support the sale of pharmacy and pharmacist-only medicines

SIRPPKS002A

Identify, locate and sell products related to allergies

SIRPPKS003A

Identify, locate and sell analgesic and anti-inflammatory products

SIRPPKS005A

Identify, locate and sell cough and cold products

SIRPPKS006A

Identify, locate and sell eye, ear and oral care products

SIRPPKS007A

Identify, locate and sell products for gastro-intestinal conditions

SIRPPKS008A

Identify, locate and sell first aid and wound care products

SIRPPKS009A

Identify, locate and sell products for skin and fungal conditions

SIRPPKS010A

Assist in the management of pharmacy and pharmacist-only medicines

SIRXCCS001A

Apply point-of-sale handling procedures

SIRXCCS002A

Interact with customers

SIRXCLM001A

Organise and maintain work areas

SIRXCOM001A

Communicate in the workplace

SIRXIND001A

Work effectively in a retail environment

SIRXINV001A

Perform stock control procedures

SIRXMER001A

Merchandise products

SIRXOHS001A

Apply safe working practices

SIRXRSK001A

Minimise theft

SIRXSLS001A

Sell products and services

ELECTIVE UNITS : GROUP A 

Dispensary 

SIRPDIS003A

Assist in dispensary operations

SIRPDIS004A

Assist in dispensary stock control

SIRPDIS005A

Assist in preparing dose administration containers

SIRPDIS006A

Assist in preparing extemporaneous prescriptions

Community Pharmacy : Product 

SIRPPKS011A

Provide information, products and services on asthma

SIRPPKS012A

Provide information, products and services on blood pressure

SIRPPKS013A

Provide information, products and services on complementary medicine

SIRPPKS014A

Provide information, products and services on diabetes

SIRPPKS015A

Provide information, products and services on diet, nutrition and weight management

SIRPPKS016A

Provide information, products and services to support home health care

SIRPPKS017A

Provide information, products and services on pregnancy and maternal health

SIRPPKS018A

Provide information, products and services on smoking cessation

SIRPPKS019A

Provide information, products and services on women's and men's health

SIRPPKS020A

Provide information, products and services on wound care

ELECTIVE UNITS : GROUP B 

Administration 

SIRXADM001A

Apply retail office procedures

SIRXADM002A

Coordinate retail office

Finance 

SIRXFIN002A

Perform retail finance duties

SIRXFIN003A

Produce financial reports

Human Resources Management 

BSBWOR301A

Organise personal work priorities and development

TAAASS301A

Contribute to assessment

TAADEL301A

Provide training through instruction and demonstration of work skills

Inventory 

SIRXINV002A

Maintain and order stock

Merchandising 

SIRXMER002A

Coordinate merchandise presentation

SIRPMER001A

Market and promote pharmacy products and services area

ELECTIVE UNITS : GROUP B  (CONTINUED )

Management and Leadership 

SIRXMGT001A

Coordinate work teams

SIRXMGT002A

Maintain employee relations

Quality and Innovation 

SIRXQUA005A

Maintain operational quality and productivity

Risk Management and Security 

SIRXRSK003A

Apply store security systems and procedures

Sales 

SIRXSLS003A

Coordinate sales performance

SIRXSLS004A

Build relationships with customers

ELECTIVE UNITS : GROUP C 

Computer Operations and ICT Management 

SIRXICT001A

Operate retail technology

Dispensary 

SIRPDIS002A

Deliver prescription medicines to customers outside the pharmacy

Finance 

SIRXFIN001A

Balance point-of-sale terminal

Community Pharmacy : Product 

SIRPPKS004A

Identify, locate and sell baby and infant products

Retail Product Knowledge 

SIRXRPK001A

Recommend health and nutritional products

SIRXRPK002A

Recommend hair, beauty and cosmetic products and services