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Qualification details

SIR20312 - Certificate II in Retail Fast Food (Release 2)

Summary

Usage recommendation:
Deleted
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
Mapping:
MappingNotesDate
DeletedDeleted from SIR07 Retail Services Training Package18/Apr/2016

Release Status:
Current
Releases:
ReleaseRelease date
2 (this release) 14/Aug/2012
(View details for release 1) 13/Jun/2012

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
SIRRFSA001A - Apply retail food safety practicesApply retail food safety practices Core
SIRRMER001A - Merchandise food productsMerchandise food products Elective
SIRRMER003A - Prepare and display fast food itemsPrepare and display fast food items Elective
SIRRRPK001A - Advise on food products and servicesAdvise on food products and services Core
SIRRRPK003A - Advise on fast food productsAdvise on fast food products Elective
SIRXCCS202 - Interact with customersInteract with customers Core
SIRXCLM101 - Organise and maintain work areasOrganise and maintain work areas Elective
SIRXCOM101 - Communicate in the workplace to support team and customer outcomesCommunicate in the workplace to support team and customer outcomes Core
SIRXFIN201 - Balance and secure point-of-sale terminalBalance and secure point-of-sale terminal Elective
SIRXIND101 - Work effectively in a customer service environmentWork effectively in a customer service environment Core
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 621111 Sales Assistant (General) 
ASCO (occupation type) Identifier 8211-79 Sales Assistants Nec 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Food Processing Sales,Retail Services 
Taxonomy - Occupation N/A Food Sales Assistant (Fast Food Outlets) 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621111 Sales Assistant (General) 02/Oct/2012 
ASCO (occupation type) Identifier 8211-79 Sales Assistants Nec 02/Oct/2012 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 02/Oct/2012 
Qualification/Course Level of Education Identifier 521 Certificate II 13/Jun/2012 
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Modification History

The version details of this endorsed qualification are in the table below. The latest information is at the top.

Release 

Comments 

Release 2

Editorial updates

First Release

SIR20312 is a new qualification and has been developed to reflect the role of the Retail Fast Food environment.

The total number of units required complete this qualification is 14 units.

The number of core units - 6

The number of elective units - 8

Description

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail food outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

Job roles 

Individuals with this qualification are able to perform roles, such as:

  • provide food product and service advice in a retail fast food outlet
  • sell food products and services in a variety of retail fast food settings
  • work as a register operator
  • prepare and sell food items
  • store, rotate and replenish stock
  • check stock and replenish shelves
  • organise and maintain work areas and displays
  • maintain hygienic work areas.

Possible job titles 

  • food sales assistant
  • customer service food assistant
  • crew member

Pathways Information

This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.

Pathways into the qualification 

Individuals may undertake the qualification with little or no experience in the industry.

Pathways from the qualification 

After achieving SIR20312 Certificate II in Retail Fast Food, individuals may undertake:

  • SIR30212 Certificate III in Retail Operations
  • SIR30312 Certificate III in Retail Supervision
  • SIR30412 Certificate III in Business-to-Business Sales.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Employability skill 

Industry/enterprise requirements for this qualification include: 

Communication

  • use questioning and active listening to determine and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values
  • persuade customers to purchase goods by communicating their features and benefits
  • regularly carry out verbal instructions from other team members and supervisors
  • read and interpret workplace documents, complete written workplace forms and share work-related information with other team members

Teamwork

  • work collaboratively with other team members, supporting the team, respecting and understanding others’ views, and giving and receiving feedback in the context of a retail customer service environment where employees are expected to perform their individual tasks but also look for opportunities to assist others

Problem-solving

  • demonstrate sensitivity to customer needs and concerns, anticipating problems and acting to avoid them where possible
  • solve problems in the context of a team structure where, after clarification, customer service issues or recognition of risk may be referred to another team member or a supervisor for resolution depending on store policy and procedures

Initiative and enterprise

  • look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role
  • positively accept and adapt to changes in procedures or arrangements at the store level
  • take positive action to report hazards or risk situations to supervisors

Planning and organising

  • understand how a personal job role fits into the context of the wider business values and directions
  • plan daily work tasks and priorities in the context of the job role to achieve outcomes within set timelines
  • plan tasks to work safely and manage risk according to store procedures

Self-management

  • understand and follow store policies regarding work availability, rosters and work duties
  • work within the store culture by practising inclusive behaviour
  • manage personal presentation, hygiene and time
  • prioritise and complete delegated tasks under instruction

Learning

  • identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best
  • accept opportunities to learn new ways of doing things and implement changes under instruction in the context of store procedures

Technology

  • select and use a range of retail technology, such as point-of-sale systems, according to available equipment and store procedures
  • recognise and report faulty equipment and follow workplace health and safety procedures

Packaging Rules

14 units must be completed:

  • 6 core units
  • 8 elective units:
  • a minimum of 5 units must be selected from the elective unit list below
  • a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 1, 2 or 3.

The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.

Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.

Core units 

SIRRFSA001A

Apply retail food safety practices

SIRRRPK001A

Advise on food products and services

SIRXCCS202

Interact with customers

SIRXCOM101

Communicate in the workplace to support team and customer outcomes

SIRXIND101

Work effectively in a customer service environment

SIRXWHS101

Apply safe work practices

Elective units 

Cleaning and Maintenance 

SIRXCLM101

Organise and maintain work areas

Finance 

SIRXFIN201

Balance and secure point-of-sale terminal

Inventory 

SIRXINV001A

Perform stock control procedures

SIRXINV002A

Maintain and order stock

Merchandising 

SIRRMER001A

Merchandise food products

SIRRMER003A

Prepare and display fast food items

SIRXMER202

Plan, create and maintain displays

Occupational Health and Safety 

SITXOHS002A

Follow workplace hygiene procedures

Product Knowledge 

SIRRRPK003A

Advise on fast food products

Sales 

SIRXSLS002A

Advise on products and services

SIRXSLS201

Sell products and services

Working in Industry 

SIRXIND102

Plan a career in the retail industry