Modification History
|
Release |
Comments |
|
Release 3 |
This version was released in SIR Retail Services Training Package Release 5.0 Electives updated to include Manage disrespectful, aggressive or abusive customers |
|
Release 2 |
This version was released in SIR Retail Services Training Package Release 4.0 Electives updated to include online and social media unit. |
|
Release 1 |
Initial release. |
Qualification Description
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
Packaging Rules
12 units must be completed:
- 7 core units
- 5 elective units, consisting of:
- 3 units from the list below
- 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
|
Core units |
|
|
SIRXCEG001 |
Engage the customer |
|
SIRXCOM001 |
Communicate in the workplace to support team and customer outcomes |
|
SIRXIND001 |
Work effectively in a service environment |
|
SIRXIND003 |
Organise personal work requirements |
|
SIRXPDK001 |
Advise on products and services |
|
SIRXRSK001 |
Identify and respond to security risks |
|
SIRXWHS002 |
Contribute to workplace health and safety |
|
Elective units |
|
|
Food Safety |
|
|
SIRRFSA001 |
Handle food safely in a retail environment |
|
Inventory |
|
|
SIRRINV001 |
Receive and handle retail stock |
|
Merchandising |
|
|
SIRRMER001 |
Produce visual merchandise displays |
|
SIRRMER002 |
Merchandise food products |
|
Online and Social Media |
|
|
SIRXOSM001 |
Identify and review social media and online platforms for organisational use |
|
Product Knowledge |
|
|
SIRXPDK002 |
Advise on food products and services |
|
Sales |
|
|
SIRXSLS002 |
Follow point-of-sale procedures |
|
Technology |
|
|
BSBWOR204 |
Use business technology |
|
Working in Industry |
|
|
FSKLRG09 |
Use strategies to respond to routine workplace problems |
|
SIRXIND002 |
Organise and maintain the store environment |
|
SIRXIND004 |
Plan a career in the retail industry |
|
SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
Qualification Mapping Information
No equivalent qualification.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d
