Qualification details

SIR20216 - Certificate II in Retail Services (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 31/Mar/2016

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes SIR20212 - Certificate II in Retail Services• Not Equivalent • Number of units for completion reduced from 14 to 12 units; core reduced by 1 unit; electives reduced by 1 unit. • Packaging rules simplified. 30/Mar/2016


Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBWOR204 - Use business technologyUse business technology Elective
FSKLRG09 - Use strategies to respond to routine workplace problemsUse strategies to respond to routine workplace problems Elective
SIRRFSA001 - Handle food safely in a retail environmentHandle food safely in a retail environment Elective
SIRRINV001 - Receive and handle retail stockReceive and handle retail stock Elective
SIRRMER001 - Produce visual merchandise displaysProduce visual merchandise displays Elective
SIRRMER002 - Merchandise food productsMerchandise food products Elective
SIRXCEG001 - Engage the customerEngage the customer Core
SIRXCOM001 - Communicate in the workplace to support team and customer outcomesCommunicate in the workplace to support team and customer outcomes Core
SIRXIND001 - Work effectively in a service environmentWork effectively in a service environment Core
SIRXIND002 - Organise and maintain the store environmentOrganise and maintain the store environment Elective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 621111 Sales Assistant (General) 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Retail Services 
Taxonomy - Occupation N/A Cashier,Retail Liquor Outlet Attendant,Food Sales Assistant (Fast Food Outlets),Retail Assistant,Customer service assistant  

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621111 Sales Assistant (General) 09/Aug/2016 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 09/Aug/2016 
Qualification/Course Level of Education Identifier 521 Certificate II 31/Mar/2016 
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Modification History

Not applicable.

Qualification Description

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

12 units must be completed:

  • 7 core units
  • 5 elective units, consisting of:
  • 3 units from the list below
  • 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units 

SIRXCEG001

Engage the customer

SIRXCOM001

Communicate in the workplace to support team and customer outcomes

SIRXIND001

Work effectively in a service environment

SIRXIND003

Organise personal work requirements

SIRXPDK001

Advise on products and services

SIRXRSK001

Identify and respond to security risks

SIRXWHS002

Contribute to workplace health and safety

Elective units 

Food Safety 

SIRRFSA001

Handle food safely in a retail environment

Inventory 

SIRRINV001

Receive and handle retail stock

Merchandising 

SIRRMER001

Produce visual merchandise displays

SIRRMER002

Merchandise food products

Product Knowledge  

SIRXPDK002

Advise on food products and services

Sales  

SIRXSLS002

Follow point-of-sale procedures

Technology 

BSBWOR204

Use business technology

Working in Industry 

FSKLRG09

Use strategies to respond to routine workplace problems

SIRXIND002

Organise and maintain the store environment

SIRXIND004

Plan a career in the retail industry

Qualification Mapping Information

No equivalent qualification.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

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