Modification History
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Release 2 |
This version was released in SIR Retail Services Training Package Release 5.0 Electives updated to include Manage disrespectful, aggressive or abusive customers |
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Release 1 |
Initial release. |
Qualification Description
This qualification reflects the role of pharmacy assistants who use a defined and limited range of customer service skills. With basic product knowledge, they recommend and supply a limited range of products to customers and often refer enquiries to other team members.
They are involved in mainly routine front of pharmacy tasks such as point-of-sale service, stock maintenance and display. They work under close supervision, with guidance from more experienced and senior pharmacy assistants and ultimately under the supervising pharmacist.
Pharmacy assistants must comply with federal, state or territory law and Pharmacy Board of Australia Guidelines for supplying scheduled medicines. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
Packaging Rules
12 units must be completed:
- 4 core units
- 8 elective units consisting of:
- 4 units from the list below
- 4 units from the list below, elsewhere in the SIR Retail Services Training Package or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
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Core Units |
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SIRCCCS001 |
Interact with pharmacy customers |
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SIRCIND001 |
Work effectively in a community pharmacy |
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SIRCINF001 |
Use pharmacy practices for infection control |
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HLTWHS001 |
Participate in workplace health and safety |
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Elective Units |
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Beauty Products and Services |
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SHBBCCS001 |
Advise on beauty products and services |
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SHBBMUP002 |
Design and apply make-up |
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Inventory |
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SIRRINV001 |
Receive and handle retail stock |
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Pharmacy Product Advice |
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SIRCPPA001 |
Assist customers with vitamins, minerals and supplements |
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SIRCPPA004 |
Assist customers with oral care products |
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SIRCPPA006 |
Assist customers with skin and anti-fungal products |
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Retail Procedures |
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SIRRMER001 |
Produce visual merchandise displays |
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SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
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SIRXSLS002 |
Follow point-of-sale procedures |
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SIRXIND002 |
Organise and maintain the store environment |
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SIRRRTF001 |
Balance and secure point-of-sale terminal |
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SIRXSLS001 |
Sell to the retail customer |
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Working in Industry |
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SIRCIND002 |
Support the supply of Pharmacy Medicines and Pharmacist Only Medicines |
Qualification Mapping Information
No equivalent qualification.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d
