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Qualification details

SIR20112 - Certificate II in Community Pharmacy (Release 2)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to SIR20107 - Certificate II in Community PharmacySIR20112 replaces and is equivalent to SIR20107 as the intent of the qualification remains unchanged. The total number of units required to complete this qualification has decreased to 18 units. The number of core units has decreased from 19 to 10. The number of elective units has increased from 3 to 8. 12/Jun/2012
Is superseded by SIR20116 - Certificate II in Community Pharmacy•Not equivalent •Number of units for completion reduced from 18 to 12 units; core reduced by 6 units. •New core unit addressing customer service and communication skills required by pharmacy assistants at this level replaces duplicative units •Packaging rules simplified. 30/Mar/2016

Release Status:
Current
Releases:
ReleaseRelease date
2 (this release) 14/Aug/2012
(View details for release 1) 13/Jun/2012

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBSUS201A - Participate in environmentally sustainable work practicesParticipate in environmentally sustainable work practices Elective
HLTIN301C - Comply with infection control policies and proceduresComply with infection control policies and procedures Core
SIBBFAS201A - Demonstrate retail skin care productsDemonstrate retail skin care products Elective
SIBBSKS201A - Pierce earsPierce ears Elective
SIBXFAS201A - Design and apply make-upDesign and apply make-up Elective
SIRCHCS201 - Support the supply of Pharmacy Medicines and Pharmacist Only MedicinesSupport the supply of Pharmacy Medicines and Pharmacist Only Medicines Core
SIRCIND201 - Operate in a community pharmacy frameworkOperate in a community pharmacy framework Core
SIRCIND202 - Plan a career in community pharmacyPlan a career in community pharmacy Elective
SIRCPPK201 - Assist customers seeking commonly requested vitamins, minerals and supplementsAssist customers seeking commonly requested vitamins, minerals and supplements Elective
SIRCPPK202 - Assist customers seeking eye and ear productsAssist customers seeking eye and ear products Elective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 621411 Pharmacy Sales Assistant 
ASCO (occupation type) Identifier 8211-15 Sales Assistant (Other Personal And Household Goods) 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Community Pharmacy,Customer Service 
Taxonomy - Occupation N/A Pharmacy Assistant,Pharmacy Sales Assistant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621411 Pharmacy Sales Assistant 02/Oct/2012 
ASCO (occupation type) Identifier 8211-15 Sales Assistant (Other Personal And Household Goods) 02/Oct/2012 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 02/Oct/2012 
Qualification/Course Level of Education Identifier 521 Certificate II 13/Jun/2012 
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Modification History

The version details of this endorsed qualification are in the table below. The latest information is at the top.

Release  

Comments 

Release 2

Editorial updates.

First Release

SIR20112 replaces SIR20107 Certificate II in Community Pharmacy as the intent of the qualification remains unchanged.

The total number of units required to complete this qualification has decreased to 18 units.

The number of core units has decreased from 19 to 10.

The number of elective units has increased from 3 to 8.

Description

This qualification reflects the role of individuals who apply retail operational tasks and provide initial customer service in a community pharmacy environment. These individuals provide preliminary advice to customers, and function under supervision, as part of a pharmacy team, recognising the limitations of their job role and referring customers to more senior pharmacy assistants or a pharmacist where appropriate.

Work could be undertaken in a variety of community pharmacy settings.

Job roles 

Individuals with this qualification are able to perform roles, such as:

  • responding to and advising customers on general retail products
  • accepting prescriptions
  • applying product knowledge to recommend and supply a defined range of pharmacy products and services to customers
  • referring customers to more senior pharmacy assistants or a pharmacist
  • operating within the legislative framework, regulation and protocols that apply to community pharmacy
  • operating a point of sale area
  • maintaining stock levels and displays
  • organising and maintaining work areas

Pathways Information

This qualification is suitable for an Australian Apprenticeship pathway. The Certificate II in Community Pharmacy is suitable for VET in Schools delivery.

Pathways into the qualification 

People may enter this qualification with limited or no vocational experience and without a lower level qualification.

Pathways from the qualification 

After achieving this qualification, people may progress to a Certificate III in Community Pharmacy or to Certificate III qualifications other service industry fields. 

Licensing/Regulatory Information

All relevant federal, state or territory legislation, Pharmacy Board of Australia Guidelines, and established practice and quality assurance standards are to be met.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication

Use questioning and active listening skills to establish customer requirements, answer questions and provide information on the location of pharmacy product or service areas. Refer requests for product advice to a more senior team member or a pharmacist. Regularly carry out verbal instructions from other team members and supervisors. Interpret simple workplace documents, complete simple written workplace forms and share work related information with other team members.

Teamwork

Work collaboratively with other team members, supporting the team, respecting and understanding others’ views and giving and receiving feedback in the context of a pharmacy customer service environment where employees are expected to perform their individual tasks but also look for opportunities to assist others.

Problem-solving

Demonstrate sensitivity to customer needs and concerns anticipating problems and acting to avoid them where possible. Solve problems in the context of a team structure where after clarification, recognition of risk may be referred to another team member or a supervisor for resolution depending upon store policy and procedures.

Initiative and enterprise

Look for opportunities to do things better and suggest ideas to supervisors and other team members and supervisors in the context of the job role. Positively accept and adapt to changes in procedures or arrangements in the pharmacy. Take positive action to report hazards or risks to supervisors.

Planning and organising

Plan and carry out simple front of pharmacy tasks to timelines and priorities that are set by a supervisor.

Self-management

Understand and follow pharmacy regarding work availability, rosters and work duties. Work within the pharmacy culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; and the ability to efficiently prioritise and complete delegated tasks under instruction.

Learning

Identify personal strengths and weaknesses in the context of the job role and to recognise how to personally learn best at work. Accept opportunities to learn new ways of doing things and implement changes under instruction within the context of store procedures.

Technology

Use of computer based point-of-sale systems in the context of available equipment and pharmacy procedures. Recognise and report faulty equipment and follow pharmacy occupational health and safety procedures.

Packaging Rules

18 units must be completed:

  • 10 core units
  • 8 elective units:
  • 4 units must be selected from Group A – Pharmacy Product Knowledge
  • the remaining 4 units may be selected from:
  • Group B – General Elective Units, or
  • SIR07 V3 Retail Services Training Package or another endorsed Training Package or accredited course, provided the units are first packaged at AQF level 2 or 3 in the parent Training Package.

In all cases, selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

Core units 

HLTIN301C

Comply with infection control policies and procedures

SIRCIND201

Operate in a community pharmacy framework

SIRCHCS201

Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

SIRXCCS201

Apply point-of-sale handling procedures

SIRXCLM101

Organise and maintain work areas

SIRXCOM101

Communicate in the workplace to support team and customer outcomes

SIRXIND101

Work effectively in a customer service environment

SIRXMER201

Merchandise products

SIRXRSK201

Minimise loss

SIRXWHS101

Apply safe work practices

Elective Group A – Pharmacy Product Knowledge  

SIRCPPK201

Assist customers seeking commonly requested vitamins, minerals and supplements

SIRCPPK202

Assist customers seeking eye and ear products

SIRCPPK203

Assist customers seeking first aid and wound care products

SIRCPPK204

Assist customers seeking oral care products

SIRCPPK205

Assist customers seeking to relieve cough and cold symptoms

SIRCPPK206

Assist customers seeking to relieve skin and fungal conditions

SIRCPPK207

Supply medical devices

SIRXRPK002A

Recommend hair, beauty and cosmetic products and services

Elective Group B – General Elective units 

Client and Customer Service 

SIRXCCS202

Interact with customers

Computer Operations and ICT Management 

SIRXICT001

Operate retail technology

Finance 

SIRXFIN201

Balance and secure point of sale terminal

Inventory 

SIRXINV001A

Perform stock control procedures

Pharmacy Product Knowledge 

SIRCPPK201

Assist customers seeking commonly requested vitamins, minerals and supplements

SIRCPPK202

Assist customers seeking eye and ear products

SIRCPPK203

Assist customers seeking first aid and wound care products

SIRCPPK204

Assist customers seeking oral care products

SIRCPPK205

Assist customers seeking to relieve cough and cold symptoms

SIRCPPK206

Assist customers seeking to relieve skin and fungal conditions

SIRCPPK207

Supply medical devices

SIRXRPK002A

Recommend hair, beauty and cosmetic products and services

Retail Make-Up and Skin Care 

SIBBFAS201A

Demonstrate retail skin care products

SIBXFAS201A

Design and apply make-up

Sales 

SIRXSLS201

Sell products and services

Skin Services 

SIBBSKS201A

Pierce ears

Sustainability  

BSBSUS201A

Participate in environmentally sustainable work practices

Industry 

SIRCIND202

Plan a career in community pharmacy